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IT Project Manager

Chicago, Illinois



To use my experience and technical knowledge within a high-tech organization as an IT project manager, product manager, service delivery manager, operations manager, support manager, or in another information technology management position.

Work Experience

IT Help desk

Depaul University, Chicago, Illinois

Sep 2012Dec 2014

  • Information Technology Support technician - Help Desk: Taking phone calls from Faculty offices for IT support issues.
  • Defined improved help desk procedures as well as IT operational guidelines based on Information Technology Infrastructure Library (ITIL) best practice guidelines.
  • Help Desk- I Performed a variety of network problem analysis and monitoring tasks for the Office of Information Technology (OIT) help desk;
  • Assisted other help desk associates in troubleshooting issues, train new employees, documented standard procedures for help desk, identified and escalated issues that are unable to be resolved by the help desk associates, provided assistance to other IT departments when requested.

Gas Station Manager

Shell, Algonquin, Illinois

Dec 2014May 2016

  • Gas Station Managers must plan, schedule, supervise, and ensure that all Gas Station Attendants adhere to store policies and procedures.
  • There is a lot that goes into managing a gas station and keeping a high quality business Daily functions would include fuel ordering, managing the store and counter, and maintaining the cleanliness of the facility.
  • Managed and operated all aspects of 24-hour gas station on a daily basis (stocking, ordering, receiving, cashier, book-keeping, customer service, maintenance, repair, and payroll).


Bachelors of Information Systems

Depaul University, Chicago, Illinois


  • Completed a 4 year program for Bachelors of Science Degree in Information Systems with a concentration in Content management system

Key Skiills

  • Extensive information technology and software engineering experience including IT management, process improvement, project management, and production support.
  • Additionally, extensive experience in Information Technology (IT) from ground floor introduction planning to highly specialized consolidations of major agencies consolidation and streamlining IT projects, to significant migrations to Cloud development and integration with full supportability planning and monitoring.
  • Information Systems professional with proven experience working in various areas - Project Management, Resource Management, Help Desk, Systems Administration, Operations, Infrastructure Support .
  • Have a background in working with CMS applications like Wordpress, Joomla, and Drupal. I know how to program in Java, python, HTML5, and functionality of ruby on rails. Have a strong understanding of using networking frameworks over linux and windows command shells through ssh. 
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