Super-Resume: Resume

Your Name

Compliance Officer

Robina

your.name@example.com

111-222-3333

www.your-website.com

Summary

I am a Customer Service professional with a proven history of exceeding service expectations and achieving sales results. I have substantial experience supporting regulatory compliance and middle office operations, including policies and procedures, reporting and documentation. I am an energetic team player that loves a challenge.

Work Experience

Customer Service and Compliance Officer

Austel Marketing , Varsity Lakes

Oct 2013 – Current

As a customer service representative at Austel Marketing I have utilised my phone manner and customer service ability in an outbound capacity cementing interest for Insurance policies. In this position I have also been promoted to the Compliance Team completing call monitoring projects. In addition to this I have lent me voice to an automated call service being marketed internationally.

Customer Service Specialist

NMC, Broadbeach

Jan 2012 – Oct 2013

At NMC I worked in an Inbound Call Centre environment for a multi brand lending company specialising in home loan enquiries. Using my exceptional customer service and administrative skills I was a standout in this role receiving an award for my Sales and Customer Service results.

Customer Service and Administration Assistant

Adenbrook Homes, Gaven

May 2010 – Jan 2012

In this Front Office role I was the manager of first impressions, utilising my phone manner and focusing on customer service to ensure the highest level of customer experience. I also completed contracts administration, coordinated with builders and service men, operated a switchboard and ensured smooth running of administrative processes.

Education

Certificate 3

TAFE QLD, Ashmore

2014 – 2014

Nutrition and Dietetics Assistance

High School Cert

Wadalba Community School, Central Coast

2007 – 2010

Year 10 Certificate

Additional Information

Include other relevant information that employers should know about. This may include activities, experiences and interests that you have that relate to the position you are trying to get.