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Compliance Officer




I am a Customer Service professional with a proven history of exceeding service expectations and achieving sales results. I have substantial experience supporting regulatory compliance and middle office operations, including policies and procedures, reporting and documentation. I am an energetic team player that loves a challenge.

Work Experience

Customer Service and Compliance Officer

Austel Marketing , Varsity Lakes

Oct 2013Current

As a customer service representative at Austel Marketing I have utilised my phone manner and customer service ability in an outbound capacity cementing interest for Insurance policies. In this position I have also been promoted to the Compliance Team completing call monitoring projects. In addition to this I have lent me voice to an automated call service being marketed internationally.  

Customer Service Specialist

NMC, Broadbeach

Jan 2012Oct 2013

At NMC I worked in an Inbound Call Centre environment for a multi brand lending company specialising in home loan enquiries. Using my exceptional customer service and administrative skills I was a standout in this role receiving an award for my Sales and Customer Service results.

Customer Service and Administration Assistant

Adenbrook Homes, Gaven

May 2010Jan 2012

In this Front Office role I was the manager of first impressions, utilising my phone manner and focusing on customer service to ensure the highest level of customer experience. I also completed contracts administration, coordinated with builders and service men, operated a switchboard and ensured smooth running of administrative processes.


Certificate 3

TAFE QLD, Ashmore


Nutrition and Dietetics Assistance

High School Cert

Wadalba Community School, Central Coast


Year 10 Certificate

Additional Information

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