Imaging, Updating, Fixing, Desktop's/Laptops/Servers. 
Working in Active Directory/DRA/ HYENA. 
Creating/Deleting/Updating accounts to the Domain. 
Analysis of the interrelationships of pertinent components of the Airforce 
systems. Hardware Custodian, CSA, ETC.

Repair and Reinstallation of Desktop Systems. 
Creation of Email accounts and Network Logins in Active Directory and 
DRA. 
Modification and Updating of Active Directory Accounts. 
Adding, Modification and Creation of GPO accounts. 
Slaving Drives and adding Memory and repairing other Hardware issues. 
Working in Remedy and Multiple applications like ADLS. 
Modifying Members Security access to group mail box folders. 
Deleting and Disabling Accounts. 
Updating, and Applying Certificates for Access and Encryption.

Create and update Deliverables to upper management. 
Monitor and Manage Staff hours and performance. 
Create and Update Analyst schedules, time cards and projects. 
Monitor and update Upper management on progress of special projects. 
24/7 on call for all outages nationwide at all ICE facilities. 
Also as Domain and Active Directory Admin, Black Berry 
Admin and VPN Admin. 
Reviewing resumes and Interviewing and Hiring of new Staff. 
Created seating arrangements and seating charts for analyst. 
Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for overall projects. 
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications 
area or computer specialty area in the organization. 
Developed and trained analyst on Outage coordination duties and emergency procedures. 
Designed and developed many spreadsheets to track active projects at the service desk and for reports to the customers.

Modify and repair VIP accounts dealing with Blackberry and Exchange 
issues. Work directly on Server and Exchange issues on weekends. 
Worked with planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with CIS, CBP, ASC outside the 
organizational unit and development of project controls and 
Adaptation of guidelines or precedents to the needs of the assignment and groups. Report and coordinate outages nationwide. 
Develop and publish the Helpdesk work schedules. 
Monitor Helpdesk statistics and Ticket Quality Reviews. 
Run CMS attendance reports and update the attendance database. 
Perform one-on-one on problem performance review meetings with staff as a result of customer escalation calls. Create contract required weekly 
Reports, with multiple deliverables

Assist users throughout the U.S. and overseas in the assembly of systems and installation of software. 
Resolve application problems for issues that require a security clearance

Modified NT and Unix servers adding new software, updates, remote access, Web boxes, etc. 
Loaded and setup disaster recovery equipment (optical storage unit, library, etc.). 
Directed the activities of several workers engaged in computer operations ensuring that work quality and quantity were met. 
Created policies and procedures for carrying out computer operations. 
Forecasted' and scheduled maintenance for servers and libraries. 
Consulted with software and hardware vendors and other company data centers to solve problems impeding computer processing. 
Coordinated and scheduled three to six tape libraries activities. 
Supervised helpdesk employees and operators on technical issues and scheduled events, such as planned outage and server additions.