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Computer Programmer

North Plainfield, NJ



Information Technology Professional with four years of experience using strong technical, analytical and communication skills to support and maintain company policies, procedures and customers. Proven ability to work as an effective team member, with history of productivity and successful project outcomes. Able to quickly grasp complex systems, and proficient in help desk support, the design and programming of systems.

Work Experience

Computer Programmer

New York Life Insurance Company

2010Jul 2012

Wrote, updated, and maintained computer programs and software packages, customizing packages for customer needs 
* Developed software changes to handle specific functions, creating studies for lapses, mortality and persistency, across many dimensions including product, age, duration, issue year, face amount and underwriting class code 
* Stored and/or retrieved data from experienced data warehouse using information to study trends and price new products 
* Backed-up contacts and configured customers' email client in roll out of Microsoft Exchange mail server in various offices, giving employees a much more up to date way of organizing information and communication 
* Converted outdated programs written in MARK-IV into vendor supported languages such as COBOL and Assembler 
* Supported and automated data warehouse batch processes, increasing productivity and customer satisfaction 
* Coached interns in programming or program coding, increasing intern's productivity and self-confidence 
* to maintain previous job accountabilities

Associate Programmer

New York Life Insurance Company


Participated in coding and test modifications or enhancements to programs, procedures, and processes written in BAL 
* Analyzed production problems, identified source and corrected errors for three different production teams 
* Wrote or contributed to instructions and manuals, giving correct guidance to end users 
* Learned mainframe coding and programming in-house and supported change management reporting and processes 
* Identified compiler configuration, allowing batch jobs to issue warning messages when numeric value exceeded its field 
size, preventing potential errors in the future 
* Collaborated with various teams and implemented a control to validate reported premiums on a daily basis, identifying 
errors before database loading and dashboard reporting

Technology Intern

CELT, Oswego, NY


Edited multimedia (video's & tapes), updated and designed webpage's for the office, supporting and enhancing teacher's 
* Answered faculty or user's inquiries regarding computer software usage, and provided immediate assistance 
* Developed manual for future data management system, demonstrating workflow for editing and storing multimedia 
* Recommended new equipment or software packages such as the purchase of multimedia centered desktop computer, to increase productivity

Help Desk (Computer Lab Assistant)

Campus Technology Services (CTS), Oswego, NY


Provided immediate support for users including login problems, print issues, and problems with internet connectivity 
* Maintained lab equipment at good operating levels at all times, replacing toner cartridges, report hardware and software 
problems, ensuring both Windows and Mac desktops are functional 
* Solved clients problem with hardware and software by finding out answers in various sources, in and out of the computer lab from CTS forum or website, manuals and logged/reported unsolved lab incidents to Tech Support Center 
* For saw security of the lab equipment and enforced CTS rules, to keep the lab quiet, clean study area and periodically 
walk around the lab to check on the status of the equipments and needs of users

Office Assistant

Center for Service Learning & Community Service, Oswego, NY


Interacted with students in finding placement-sites to volunteer 
* Received messages for the office and signed-up students for volunteer activities 
* Provided technical assistance for computer related problems and updated the office website, increasing the awareness of volunteer opportunities in the campus surroundings


B.A. in Science and Technology

State University of New York at Oswego, Oswego, NY


Additional Information

Programming Languages: Assembler, COBOL, PL/I, SQL (Oracle), Visual Basic, JAVA, C++, HTML, XHTML, CSS 
Operating Systems: IBM Mainframe, Windows 95/98/2000, Windows XP/Vista/7, UNIX, MAC, DOS 
Software: Microsoft Office/Excel/Access/PowerPoint, Dream Weaver, Microsoft Publisher, Outlook Express, Lotus Notes, Microsoft Visio, Aqua Data Studio, Word Perfect 
Hardware: (Troubleshoot/Repair/Upgrade) PC, printers, scanners, zip drives, RAM, NIC, LAN
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