Comcast Cable Corp, Philadelphia, PA
May 2011 – Jan 2012
- Provided exceptional customer service while serving as an initial point of contact for over 90,000 employees in all areas of HR.
- Offered administrative as well as technical support to clients while simultaneously utilizing multiple HR information systems.
- Analyzed and researched intricate HR related inquiries included but not limited to Payroll and Benefits functional areas.
Call Center Supervisor
Trion Group Inc, King of Prussia, PA
May 2007 – May 2011
- Provided administrative support and customer service by phone, and email for clients' health, dental, vision, life, disability, and Flexible Spending Accounts.
- Facilitated problem solving for employees with COBRA, Flexible Spending Accounts and Benefit plans.
- Supported benefits outsourcing team with technical deliverables including weekly updates assigned to carriers.
- Exceeded management expectations with special projects including client trends, HIPAA compliance, testing and quality reviewing enrollment information.
- Managed a call center with 32 Employee Advocates daily.
- Provided critical feedback to Employee Advocates to ensure continuous quality service.
- Ran daily, weekly, and monthly reports to ensure accurate statistics were kept on the amount of inbound and out bound calls made.
National Sales Manager
All The Whey Inc, Paoli, PA
May 2006 – May 2007
- Engaged in selling Protein supplements to businesses Nation Wide.
- Increased sales by introducing new products.
- Launched web avenues that increased web sales by 25%.
- Earned several Employee of the Month Awards.
- Initiated a process of increased sales by targeting returning customers.
- Exceeded monthly and quarterly quotas.