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Menlo Park, CA


Committed and motivated Receptionist with exceptional customer service and decision making skills .Strong work ethic, professional demeanor and great initiative.Extremely dedicated and focused Receptionist  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.I am adept at managing multiple projects with ease using expert time management methods.I am extremely focused on driving productivity by leveraging strong front office management skills. I'm multi-task-oriented with experience in answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Work Experience


City Of Menlo Park , Menlo Park, CA

Apr 2013Current

  • Supervised and trained admitting, billing and collection staff.
  • Created databases and spreadsheets to improve inventory management.
  • Managed incoming and outgoing calls for different department with in the city.
  • Standardized department filing system to increase efficiency.
  • Improved communication efficiency as primary liaison between staff with in a department.
  • Communicated with parents and participants via phone,email and in person to remind them of sign up,closers and class start/end dates.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.


High School Diploma

Sequoia Adult School , Menlo Park, Ca


Currently working towards my High School Diploma.


Increased office organization by developing more efficient filing system and customer database protocols.For example made a spreadsheet using Microsoft Excel to create a wait list call back to create a more controlled database. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding classes,registration/start dates, building closers and upcoming events asking


  • Assisted Parents and Participants with registration while answering questions over the phone or email.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.


  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office, Excel, PowerPoint, Outlook, and Word
  • Spreadsheet development

  • Employee training and development
  • Documentation 
  • Filing 
  • Destructing Files 
  • Type 55 wpm
  • Multi-Task Management 
  • Organizational Skills 
  • Time Management 
  • Customer Service 
  • Active Learning 
  • Telephone Skills 
  • Email

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