Contact Us Your Account
Edit this resume to make it your own!

Your Name


Cordova, TN


A sales and marketing/customer service management position in which strong proactive sales and marketing; building strong customer relationships while providing excellent customer service, plus strong communication, writing, proficiency in computer/ administrative skills will be utilized in maximizing sales and profitability.

Work Experience


Dual Properties,

Aug 2009Current

Sunburst Hospitality -
1040/1050 E. Newport Center Drive
Deerfield Beach, FL 33442 (hotels sold) - see next
assignment with Sunburst
GM - Lori Hockman (954) 570-8888
  • Build revenue and occupancy for 2 properties in Fort Lauderdale FL area through proactive selling, outside/inside, internet sales; sell rooms/meeting space
  • Conduct site inspections, networking events on-site/off-site
  • Budget, Business & Marketing Plan preparation
  • Development/implement programs for developing additional sales from all market segments
  • Internet research for new sales lead potential and marketing
  • Coordinate all group/meeting functions; assist with food & beverage; AV equipment
  • Negotiate rates, prepare contracts/all correspondence
  • Work independently as well as a team member with all staff for sales success
  • Review and interpret Star Reports
  • Prospecting for new business, telemarketing, internet, cold calls, social marketing
  • Prepare Marketing Plans, goals
  • Utilize automated sales system STS, for sales activities to achieve efficient trace/follow-up; goals, budget preparation
  • Participate in revenue management

Sunburst Hospitality - Sales Manager Traveling

Dual Properties,

2011 2011

Accomplishment: Properties had 4,000 room increase over 2009 1st quarter, exceeded budget approximately $7,000; 2011, 1260 room nights over 2010; achieved knowledge of new systems for Choice and Best Western systems; received recognition for high level customer service

New Assignment: 10/30/11 Sunburst Hospitality - Sales Manager Traveling
Wyndham Hotel - Peabody Court
612 Cathedral Street
Baltimore, MD 21201
GM, Ken Ayers, (410) 727-7101 also report to
Ned Heiss, VP Operations (954) 298-4688
  • Duties are to assist in all aspects of sales effort to maintain and increase RevPar;
  • Grow relationships in the customer base and community
  • Prospect for new business through outside calls, telemarketing, internet prospecting
  • Negotiate rates, prepare correspondence, contracts
  • This assignment is temporary until a new Sales Manager is in place. I have been offered the position and have elected to pursue new opportunities in order to be near my family.

Senior Sales Manager

Dual Properties,

Dec 2007Aug 2009

Marriott International - Representing
Residence Inn Memphis East
Courtyard East-Park Avenue
Memphis, TN 38119
Travis Murray, GM (901) 685-9595
  • Responsible to build revenue and occupancy for
Courtyard/Residence Inn in segments of corporate,
government, relating to extended stay, as well as business transient, through proactive selling, including telemarketing, outside calls, internet, uncovering competitor account information to shift to our properties;
sold sleeping rooms and meeting space/arrangement for food and beverage; conduct site inspections.
  • Building/maintaining strong, lasting customer relationships,
Including host customer events, including luncheons,
special events, to uncover new contacts within businesses to fully saturate accounts.
* Preparation of Action/Goal Plans, Utilize Marriott Reports, and information to further educate and maximize opportunities to gain share, Weekly Activity Reports
* Participate in weekly/bi-weekly Revenue Management meetings
* Review and interpret weekly/monthly Star Reports
* Participate in activities relating to community, convention & Visitors Bureau to network and build relationships
* Continuously update skills with Marriott training, including Marriott Sales EDGE

Accomplishments: Grew market share potential from top accounts increased business for this top corporate account +200 room nights for both hotels added new top accounts.
June 2008 booked large military base business group business, approximately -$300,000+ potential annually.
December 2008 booked large base business account,
transportation company, 10-15 rooms, average 3 nights per week, year round

host hotel for sports tournaments for University of Memphis

Dual Properties,

2008 2009

Received Marriott "Spirit to Serve" award, April 2008


Madison Park Hotels, Albany, GA

Sep 2007Oct 2007

Mike Dunkle 
(972) 741-6944 
* Responsible to assist in Grand Reopening of property being purchased 
* Preparation new Marketing Plan 
* Build and establish relationships in community to create strong presence in the area by participating in area functions, community activities 
Responsible to build occupancy and revenue, through outside sales calls, telemarketing, site inspections for all 
market segments; catering functions 
(The closing on this property did not go through as planned for October 31, 2007 (property was not purchased), and I returned to the Memphis area. Referred to Marriott by Mike Dunkle of Madison Park Hotels, retired from Marriott International). 
Accomplishment: Began to build strong relationships and presence in the community and excellent associate relationships


Fairfield Inn by Marriott,

Oct 2006Sep 2007

Assist 2nd property: Radisson Airport 
Perkins Road @ I-240 
4760 Showcase Blvd. 
Memphis, TN 38118 
Pineapple Management-Dallas TX 
Nita Rentrop, Regional Director of Sales 
(901) 210-1562 
* Responsible to build occupancy/revenue for property through outside sales calls, telemarketing, site inspections, Internet prospecting, build relationships within area/community functions, and officials. 
* Negotiate rates, prepare contracts, all correspondence 
* Prepare business and action plans 
* Utilized SalesPro for efficiency in maintaining account/group information, tracking, and follow-up. 
* Assisted with 2nd property, Radisson Inn Airport location Sales & Catering due to change in personnel 
* Duties were to sell rooms and catering functions, prepare 
contracts, hold site inspections, respond to leads from all sources, including Carlson, Convention & Visitors Bureau, follow-up on potential customers to book business in all market segments. 
Accomplishment: Through strong team work, 
budget goals were achieved and exceeded, built base business.


Hampton Inn, Memphis, TN

Feb 2006Oct 2006

Phyllis Joiner, General Manager 
(901) 283-6751 or 
Paul West, Maximum Hospitality 
(901) 312-2317 
* Developed and cultivated all market segments through outside sales/cold, telephone calls, site inspections, internet; maintain existing accounts through development of relationships and contacts, constant follow-up 
* Negotiated rates, prepared contracts for sleeping rooms and meeting space and all correspondence, maintained files. 
* Work in team effort with all departments for successful 
group activities, deliver high customer service, and customer retention for all market segments. 
* Strive to build excellent relationships with officials, local community groups and company contacts 
* Prepare month-end reports 
Accomplishment: Hotel was consistently exceeded budget by approximately $30,000-$35,000 per month. 
Left for better opportunity


Hospitality Sales & Consulting, Memphis, TN

Feb 2000Jan 2006

Organization and management of small business enterprise and implementing the full business spectrum to others. 
* Preparation and presentation of all client contracts, as well as, the group sales contracts. 
* Negotiated rates 
* Initiated area analysis of hotels, their respective customers 
environment and market area. 
* Initiated sales calls to customers and prospective customers to increase occupancy and revenue. 
* Created marketing, advertising materials, and publications.


Comfort Inn Downtown, Memphis, TN

Jun 1997Feb 2000

Michael Krupp, General Manager 
(901) 526-0583 
* Developed sales and marketing effort/plan for hotel, to secure new accounts, maintained existing accounts, all market segments, through outside/inside, cold calls, telephone sales calls, as well as response to Choice Hotels Leads and Convention & Visitors Bureaus leads. 
* Established and maintained relationships with key clients in order to produce groups and convention business, including room sales, group meetings/events, including food and beverage. 
* Cultivated and maintained good relationships with officials and representatives of local community groups and companies by attending meetings and functions. 
* Directed scheduling of group and convention activities, 
coordinated with other departments to facilitate services, food and beverage requirements as agreed upon by sales office and prospective clients. 
* Supervised staff to coordinate meetings, including room setup, food and beverage; arrival and departure of groups. 
* Conducted site inspections, negotiated rates, prepared 
proposals and contracts 
* Held weekly staff meetings 
* Responded to group/guest needs and concerns 
Accomplishment: Hotel occupancy increased approximately 21%, 1st year; 
Last year with property, overall occupancy approximately 92%.


BS in Business, Sales & Marketing

University of Phoenix,


Bouder School of Real Estate,

Additional Information

SKILLS: Microsoft Office XP Pro, Microsoft Word, and Adobe
Page Maker 7.0, Adobe Illustrator; 7.0 Microsoft PowerPoint 2002, Microsoft Excel, Outlook, Internet
BosaNova Reservation/Reporting; Hampton/Hilton
Reservations Systems; SalesPro automated sales system
Choice Hotels International Reservation System
MSI System for Best Western Hotels
STS Automated Sales System

Sales/Hospitality Professional Training:
  • Integrity Selling, Rockville MD 12/09
  • Marriott Sales Training-Marriott Sales Specialist
  • Marriott "Sales EDGE," Revenue Management, Needs, Features, Benefits, Proactive Selling, Salt Lake City, UT, 5/08
  • Marriott "Interviewer Certification"
  • Marriott Government Certification
  • Harvard Manage Mentor "Keeping Teams on Target"
  • Marriott "14 Steps to Retain Existing and Find New
Business Travel"
  • Marriott "Three-Part Series Devoted to Prospecting"
  • Marriott "Star Market Share Reports"
  • Marriott "Total Revenue Management - The Basics"
  • Marriott "Exploring Needs & Objective Qualifying the Customer
* Professional Sales Skills Training, Learning
International, Atlanta, GA
* Hilton Sales Training, Memphis, TN
* Tom Hopkins Sales Training Seminar "Mastering
The Art of Selling", Memphis, TN
  • Zig Ziglar and Peter Lowe, "Accelerate Business and Personal Success" with Tom Hopkins, "The Art and Science of Persuasion", Memphis, TN
  • Choice Hotels International Sales Training,
Nashville, TN (1st place in contest - best corporate account obtained in area blitz)
  • Hilton OnQ Reservation/Inventory System
  • Hilton Corporation, Sales Training, Memphis, TN
  • SalesPro
  • 1 year additional experience in Catering Director
  • Sales & Catering Manager experience, Fort Lauderdale, FL, Sheraton-Executive Airport location
Resume Builder | Resume Templates | Resume Examples | About Us | Privacy Policy | Terms of Use | Help Articles | Contact Us © 2013-2018