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Customer Service Representative

Charlotte, NC


Excellent customer service representative with 5+ years of experience working in fast- 
paced environments. A solid team player with a great positive attitude and motivation 
to maintain customer satisfaction and contribute to company success.

Work Experience

Customer Service Representative

CVS Pharmacy, Charlotte, NC

Mar 2010Jan 2012

  • Greeted customers entering the store to ascertain what each customer wanted
  • or needed.
  • Responsible for ringing up customers in timely manner and guaranteeing high
  • level of customer service.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Accurately balanced cash drawer after every shift.
  • Maintained up-to-date knowledge of store policies regarding payments, returns
  • and exchanges.
  • Cross-trained and provided back-up for other customer service representatives
  • when needed.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Earned management trust by serving as key holder
  • Provided an elevated customer experience to generate a loyal clientèle.
Supervisor: Rick Hernandez
Ph: 704-971-1254
Address: 210 E. Trade St
Charlotte NC


Cookout Restaurant, Charlotte, NC

Jan 2010Apr 2010

  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Computed accurate sales prices for purchase transactions.
  • Assisted customers with food selection, inquiries and order customization
  • requests.
  • Guaranteed positive customer experiences and resolved all customer
  • complaints.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Helped drive sales goals and achieve monthly quota figures.
  • Maintained positive attitude to make customer's shopping experiences
  • memorable and pleasant.
Supervisor: John
Ph: 704-846-0160
Address: 1815 Sardis Rd
Charlotte NC 28212

Cashier/ Drive Thru Runner

McDonalds, Charlotte, NC

Jul 2008Jun 2009

  • Provided customer Assistance
  • Trained new employess
  • opened and closed store
  • completed daily stock and inventory
  • built satisfied customer relations
  • provided prompt service while taking orders and serving food
Supervisor: Charles Morris
Ph: 704-362-0607
Address: 6428 Fairview Rd

Server/ Hostess/ Cashier

Cool Scoops Ice Cream Parlor, Charlotte, NC

Jan 2008Jun 2009

  • Greet customers accordingly
  • Complete stock and inventory
  • Provided prompt services while taking orders and serving food
Supervisor: Chris Fortson
Ph: 678-565-5611
Address: 485 Sante Fe' Trail
Ellenwood, Ga

Cashier / Lobby Personnel

McDonalds, Charlotte, NC

Jul 2007Nov 2007

  • Provided customer assistance
  • help to complete stock/ inventory
  • built satisfied customer relations
  • Provided prompt service while taking orders and serving food
  • Maintain clean and safe environment for customer satisfaction

Supervisor: Deborah
Address: 2125 Mt. Zion Parkway


Chik- Fil- A Restaurant, Atlantic City, NJ

Jun 2006Dec 2006

  • Greet customers accordingly
  • Complete stock
  • Provided prompt service while taking orders
Supervisor: Marcus Adam
Ph: 609-641-8833
Address: 4403 Blackhorse Pike
Mayslanding NJ


Auntie Anne's Pretzel Shop, Douglasville, GA

May 2005Aug 2005

  • Greet customers accordingly

Supervisor: Kimberly
Ph: 770-949-5550
Adress: 6700 Douglas Blvd
Douglasville Ga



Central Piedmont Community College, Charlotte, NC

College Prep

Myers Park High School, Charlotte, NC



Skill Highlights Energetic work attitude Corteous demeanor Active listener Organzational Skills Time Management Conflict Resolution Good client relations Effective solution developement Developed listening skills Creative problem solver Fast learner Wide range of practical skills MS Windows Proficient Cash management General store maintenance Data entry Typing Internet research Filing Computer proficiency

Additional Information

  • Currently continuing education
  • HS diploma
  • Customer service and satisfaction
  • Microsoft Office Suite
  • Computer Savvy
  • Communication
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