Computer Systems Administrator
Aug 2005 – Current
As a Computer Systems Administrator I am responsible for all aspects of computer systems implementation, maintenance, and user support. I manage and perform the annual roll-out and rotation of over 100 computers, including software installation, testing, migration, and reproduction utilizing Symantec Ghost. . I manage the colleges print servers and over 100 various HP Printers. I share responsibility for day to day troubleshooting, maintenance, and repair of over 600 computers on campus. As a member of the IT Department I assist with the creation and enforcement of all college computer policies, procedures, and standards, and I manage special IT projects as assigned by the CIO in pursuit of the college's mission.
Information Technology Manager
Aug 2002 – Aug 2005
As IT Manager I performed all IT tasks for St. Louis branch office, in a mixed Macintosh/PC environment, including all hardware/software purchasing and roll outs, the Meridian phone system, Exchange Server management, Active Directory account creation and management, creation and management of Group Policies, data back-ups, and day to day monitoring of servers and storage. I also performed all Help Desk/Troubleshooting responsibilities, including both hardware and software troubleshooting, as well as both desktop and network troubleshooting. I contributed to company-wide strategic direction decisions for IT solutions, presenting information to upper management in support of my recommendations for hardware and software solutions, in order to both maintain and improve systems performance. I was also responsible for ensuring complete security and confidentiality of sensitive company data.
Arnold Worldwide, Boston, MA
Feb 2000 – Aug 2002
As a member of Help Desk team I supported over 800 local and over 100 regional end users. I provided desktop and phone support in a mixed Macintosh/PC environment. I researched questions and requests regarding hardware and software systems performance, and coordinated with team members to develop solutions. I communicated problem solutions and procedures, both verbally and in writing, to end users and teammates, maintaining detailed records of communication, correspondence and responses utilizing Track-IT Help desk software.
Assistant Lighting Designer/IT Manager
Available Light, Boston, MA
Oct 1997 – Feb 2000
Available Light - Boston
As Assistant Lighting Designer/IT Manager I managed all IT resources for Macintosh only network, as well as assisting in all aspects of lighting designs creation and implementation. I created CAD drawings of lighting designs. I supervised labor crews on site during installation of designs. I conceived of, designed, and implemented a FileMaker PRO database for the creation and storage of lighting instrument data sheets that is still in use today, over ten years later.