Contact Us Your Account
Edit this resume to make it your own!

Your Name

Infrastructure Architect

Dallas, TX

Work Experience

Infrastructure Architect

Cognizant USA - Microsoft Services Practice, Teaneck, NJ

Jul 2012Jul 2012

Infrastructure Consultant providing service delivery for design, deployment, migration strategy, and implementation to various Microsoft, Enterprise customers.
  • Exchange 2010 Consultant - Performed assessment and recommendation for secure mobile device connectivity beyond ActiveSync access in support of corporate "Bring Your Own Device" (BYOD) initiative. Provided configuration, documentation and deployment planning for new solutions integration with existing production environment. Leveraged combination of PKI, Forefront and DNS technologies to establish secure connectivity internally and over the Internet. Result: The target configuration allowed attainment of Business goal to meet remove Kerberos authentication from the logon process of multiple mobile device platforms. The new solution removed a key support issue of frequent mobile device lockouts due to automatic retries:
o Created automated process for creating and mapping of Active Directory PKI certificates to user accounts. Only mobile devices specifically issued certificates can access the Exchange system.
o Created new configuration supporting connectivity of mobile devices through DMZ infrastructure using Forefront Threat Management Gateway; as their production Forefront Unified Access Gateway implementation does not support SSL termination at Exchange Client Access Server.
o Created new configuration for Client Access Servers to support Client Certificate Mapping in the mobile device authentication process using PKI certificates.

Configuration Manager

2007 2012

Exchange Server (2007 & 2010)

UC Solutions Architect

, Dallas, TX

Jun 2009Jul 2011

Unified Communication Consultant providing Office Communications Server 2007 (R2) architecture, design, migration strategy, integration and implementation (contract services) for various Microsoft Enterprise Partner's to their client base.
  • Implementation and configuration planning for 64-bit hardware conversion and technical guidance with direct SIP Trunking configuration from OCS to existing Cisco Call Manager, (versions 6.5 and 7.1), PBX infrastructure. Custom implementations (based on specific Customer requirements) allowed for client computers to make phone calls world-wide, leveraging OCS Normalization rules and current VOIP infrastructure for SIP-TDM conversion telephone calling. Engagements included deployment of the OCS R2 features and functionality (including voice and video services) to securely extend beyond the corporate network boundaries across the internet using PKI. Internal infrastructure planning also included the corporate network device configurations required to optimize voice and video traffic, queuing and prioritization based on specific packet marker values; therefore standardizing on available network bandwidth for voice and video connections. Result: The custom configurations allowed the desktop computer and the desktop VOIP phone to share the same telephone number, without changing the established telephone operation procedures. Outbound calling could be made from the computer's Communicator client and inbound calls would continue to ring the desktop phone and voice-mail. Custom integration also provided OCSR2 new management functionality of dial-in (internal) numbers used to bridge audio for external Conference participant invited to attend. The custom integration of OCS R2 within established Cisco environments produced:
o extension of Active Directory to enable end-user, feature and functionality for OCS and other Presence-aware systems within the Customer's environment;
o scalable architectures with next-steps for growth across the enterprise;
o well-defined administrative roles between IT and Telecom operations teams;
o immediate cost savings, by leveraging internally hosted resources instead of using externally hosted services (based on typical hosting, cost-per-instance model).
Messaging Solutions Architect
Exchange 2010 Migration Consultant providing messaging architecture, design, migration strategy, integration and implementation (contract services) for various Microsoft Enterprise Partner's to their client base.
  • Cross-Forest migration planning and configuration to converge multiple Exchange Organizations for growing, global enterprise. Existing and proposed corporate acquisitions require that IT move forward with Windows Forest consolidation. The overall effort was divided into application, account and workstation work-streams to collapse three separate Source forest's into a fourth, Target forest. I built the new redundant Exchange 2010 infrastructure with DB fail-over and hardware load-balancing of multiple Exchange 2010 servers running identical roles. The system configuration off-loaded both internal and external SSL connections from Exchange servers to the HLB device. Because of budgetary constraints, leveraged ADMT 3.0 tool and PowerShell scripting to create move-requests of mailboxes from Exchange 2007 and Exchange 2003 organizations to the Target Exchange 2010 Organization. The user migration process leveraged input files with associated Active Directory parameters to manage and control the number of users migrated to a specified schedule. Result: Worked with IT team to create migration processes that required high degree of manual intervention and coordination to off-set project constraints. Used batch processing to move mailboxes and .pst files, Server-to-Server to mitigating impact to end-users, WAN utilization, and business continuity during critical financial processing time of the year. The customized migration steps resulted in the least amount of impact with the following Project requirements:
o end-users retained existing SMTP addresses after messaging consolidation;
o mobile device synchronization maintained during cross-forest transition;
o accommodated Customer project requirements to use no 3rd party, automated migration tools (only free, Microsoft utilities);
o accommodated Customer requirements with a solution minimizing impact to Wide Area links during year-end financial processing.


Sogeti USA - Infrastructure Services Practice, Dallas, TX

2010 2010

7/2011 - 3/212
Infrastructure Architect
Infrastructure Consultant providing service delivery for design, deployment, migration strategy, and implementation to various Microsoft, Enterprise customers.
  • SCCM 2007 Architect - Performed documented assessment of original SCCM hierarchy and made technical recommendations for Remediation steps to make the system capable of performing all core functionality and supporting an automated deployment of the Windows 7 operating system. Performed Remediation activity under agreed guidelines for hardware resource upgrades, systems re-architecture and introduction of new SCCM 2007 servers where needed. Result: The target configuration allowed for the minimum amount of remediation to the "original system" in order to meet Business goal for successful Windows 7 deployment. The project activities put the system into a supportable and sustainable state capable meeting the operational requirements for system management:
o Re-architected their Configuration Manager, system hierarchy to accommodate Customer need for maintaining current 32-bit, 4G ram server platforms.
o Provided configuration guidance to standardize 16 geographically dispersed, Secondary Site servers with the level of hardware resources required to support local site, Windows 7 operating system deployment.
o Delivered in-place upgrades to end-user devices retaining computer settings and automated provisioning of new computers.
  • Lync 2010 Consultant - Integrated Presence and Conferencing features between Lync 2010 and Exchange 2010 services so that Lync features are available in their Outlook 2010 client. Directed team in construction of permanent Lync site with load-balanced, high availability. Worked with telephony team to configure SIP trunk between Avaya PBX and Lync Mediation server. This VOIP configuration enables the Lync Conferencing service feature that offers participants an option to join the Conference by having the system automatically dial the end-user. Result: The Customer was able to establish highly-available infrastructure for Lync front-end servers. Provided planning and configuration steps to allow strategic release of features to end users. Impact to the network was tracked as additional functionality was enabled on the system:
o Enabling the Dial-back, conferencing feature was an essential business requirement to support the voice needs of end-user outside of the corporate network.
o End users are now able to create Ad-hoc IM sessions, voice and video conferences from inside the Outlook client, (both full and web-based).

UC Solutions Architect

British Telecom - BT Global Services, Dallas, TX

Apr 2008Jun 2009

Tech. Project Management


2005 2008

2.0 3.0) 
System Design and Implementation 
Firewall Port Configuration 
TCP/IP Network Services 
DMZ Design 
PKI Requirements 
System Consolidation 
Enterprise Policy Management 
Operational Support Modeling 
Business Productivity IO 
Application Platform IO Microsoft Core IO 
ROI Analysis 
Change Management 
Arch. Design Review 
Tech. Project Management 
Technical Documentation 

SMS Architect

EDS, Plano, TX

Jan 2005Oct 2007

Engaged as a sub-Contractor under Microsoft Consulting Services (MCS) to EDS; managing internal deployment of Microsoft's System Management Server 2003 supporting 100K+, EDS-owned computer resources across their global, network topology. Worked as a principle member of the EDS Enterprise Management Framework (EMF) team to design architecture, establish technical details, operational processes and documentation of deployment plans for systems roll-out across three geographical \ organizational regions. My primary role was Technical Lead in design, deployment and configuration of core SMS infrastructure and hierarchy for their AMER Region; as well as coordinating with other Regional Leads and EMF team members. The system design called for an SMS hierarchy consisting of a Central top tier, 4 second level Primary Hub Site, 28 third level Primary and 157 fourth level Primary sites (including serving branch office scenarios).
  • Principle in establishing configuration of core SMS infrastructure leveraging the EDS network topology to successfully connect all three regions (AMER, APAC and EMEA) providing optimal system flow of inventory update, software distribution and status reporting; as well as provided support model for centralized top-tier and delegated sub-tier management responsibilities per support-Region. Leveraged Domain Client Policies issued as part of Active Directory integration with SMS Advanced Security mode. Created secondary Patch Management solutions design using Microsoft Windows Server Update Service with domain policy integration, this solution addressed challenges with those EDS employees connecting from remote Customer sites (and local Proxy and Firewall) for EDS-owned Patch Management services. Principal contributor to project documentation defining SMS system's configuration, operational process and support model (Detail Design, Operations Guide, Roles and Responsibilities Guide).
  • Principal contributor in developing Helpdesk support model in configuration and integration of SMS with EDS web-enabled tools, for effectively managing desktop issues remotely with acceptable security and end-user notification.
  • Principal designer, creator and owner of Global Test Lab used to baseline-model the production SMS system and serve as the control environment for system upgrade testing. The test environment leveraged the same core infrastructure, operational processes, geographical and network dispersion as the production system. The Global Lab was established as a core component in Configuration Management processes and approval, integrating common utilization and access across the three internal EDS support organizations as well as EDS Certification and Security groups.
  • Deployment Manager for global system updates to EDS enterprise, SMS hierarchy of 28 Primary Sites, 157 Secondary Sites and 100K+ Clients. Provided strategy, design planning and implementation support for operational upgrade of the global production system, through three phases of deployment:
o SP1 to SP2 (Client and Server upgrades)
o SQL 2000 to SQL 2005 (Server upgrades)
o SP2 to SP3 (Client and Server upgrades)
  • Delivered detailed Deployment Guides for each of the global, system upgrade projects, outlining repeatable process and procedures for each upgrade procedure. Documentation included upgrade tasks per SMS Site, schedule per support organization, escalation and contingency plans.

Result: Overall project impact created reduction in labor costs (man-hours) to maintain system health of 100K+ EDS owned PC and Servers; increased service-level efficiency in global response to malicious software attacks; and with on-time, under-budget delivery and success, positioned the EMF group to leverage SMS 2003 deployment data and migrate to the originally targeted version of Microsoft product, System Center Configuration Manager.
o Modeled all process and procedures for each upgrade project through Global Lab testing and sign-off with EDS required regional Technical Leads, Security and Certification personnel.
o Replacement of EMF system tools with SMS 2003 reduced response time in order-of-magnitude, for Enterprise eradication of malicious software from weeks to a single 24-hour period.
o As an integrator, lessons learned from the EMF internal deployment were incorporated into EDS service offerings to their outsourcing customer-base.

Lync Server

2007 2007


Unified Communication Consultant

Primary Role,

2007 2007

2007 (R1 and R2) architecture, design, migration strategy, implementation and integration; with new and existing voice PBX systems. Provided migration planning and technical guidance through initial Architectural Design Sessions (ADS) in moving the enterprise from Live Communication Server (LCS) and down-level versions of the OCS product family to the most recent, OCS Release 2. Expertise in this technology field leverages a working knowledge of Microsoft Exchange 2007 Universal Messaging for voice mail management; integration of telephony VOIP software and hardware systems components for telephone call routing; complex design for hardware load-balancing of servers; Corporate network design for server placement.
  • Complex network design for Server placement and hardware load-balancing (including DMZ networks), for Enterprise version of the Office Communication Server product. Detailed configurations to the network protocol port level for securely managed system access leveraging PKI certificates. Performed policy planning with corporate security groups to maintain corporate compliance and network integrity; when interacting with non-Corporate network end-points. Configuration planning and telephony integration with 3rd-party Media Gateways providing SIP-to-TDM conversion; as well as customized management of current call routing and PBX Dialing Plan, using OCS Normalization rules. Result: The fully configured systems allowed internal and external access for end-users via their Communicator (and browser-based) clients; Federated directory services between business partners provided real-time connectivity between Corporate end-user; as well as interoperability and securely managed connectivity between corporate end-users and MSN, Yahoo and AOL Public network clients. Under the Microsoft "Lighthouse Program", implemented systems for various customers in the Medical, Food Services, and Computer Technology industries.
Secondary Role - to deliver Infrastructure Optimization Assessments for customers looking to gain better insight to their overall IT maturity level and defining a roadmap for bridging technology gaps between current state and target state in support of strategic business initiatives and target goals. Under the Microsoft Mayfly Program provided assessments for various customers in the Printing, Food Services, and Electronics Manufacturing industries.
  • Assessment of IT current state and future state using prescribed methodology created by Gartner, IDC and Microsoft. Interview of all parties from CIO level to operations personnel while performing discovery and data collation. These activities lead to specific recommendations well aligned with "the business" and advancing the over-all level of IT maturity. Result: Presentation of findings with focus on business goals and objectives and recommendation to CIO. All findings were derived based on collaboration with IT staff and senior level management. The final product was often used to determine IT next-steps, including purchase decisions regarding Microsoft Enterprise Agreements.
Tertiary Role - proficiency in Microsoft Core Infrastructure technologies and architectures that support implementations of Directory services (Domain design and migration), System Management, Unified Messaging, Unified Communications and Collaboration and the operational management of those systems.
  • Network design for placement and utilization of physical and virtual servers in support of required infrastructure services. Result: Design and documented, detailed configuration of testing environments (leveraging virtual technologies) to provided enterprise customers with the opportunity to maintain a baseline environment, and allowing for regression analysis and change management, prior to implementation of change within production systems.
  • Systems Management Consultant delivering architecture, design, migration strategy, integration and implementation planning for System Center Configuration Manager 2007 SP2 to customers migrating from SMS 2003 systems. Result: All planned feature and functionality were deployed with an early completion. The migration to the new SCCM system immediately exceeded the legacy capabilities with software upgrades both Client and Server. Customer was able to implement a scalable architecture with next-steps to accommodate Primary-Site growth with company planned expansion. The SCCM project and new product functionality focused a new model for Enterprise management of all computers; to include software distribution, health maintenance, and Help-Desk response services. Customer was able to port their scripting efforts to SCCM automation, further enforcing their own Standardization process in deployment of corporate computer assets.

Exchange Architect

TXU Electric - Enterprise Messaging Team, Dallas, TX

Jul 2004Dec 2004

Engaged as a sub-Contractor under Microsoft Consulting Services (MCS), worked with integrator CapGemini messaging operations and architecture team to construct production architecture, migrations plans for Lotus Notes to Exchange 2003 migration \ implementation.
  • Provided design and decision input regarding Exchange 2003 site failover, customized view of the messaging service address lists (Senate Bill 7 compliance), mailbox / messaging database / server topology distribution, Database cluster and SAN connectivity configuration details. Result: Produced disk plan design to meet unique storage requirements on each Exchange server hosting mailboxes, using multiple Storage groups to segregate Regulated and non-Regulated employees, as well as providing database cluster fail-over to accommodate for site-to-site failover and disaster recovery planning.

Meta-Directory Services Architect

Microsoft Consulting Services, Plano, TX

Feb 2003Mar 2003

Provided architecture and planning to migrate, multiple, global and antonymous, business units from independent Windows NT domains to a unified International directory and supported infrastructure. Worked with PepsiCo IT staff to produce Executive level data; stating business benefit and technical justification for moving forward with the anticipated Windows Server 2003 deployment of Active Directory for all of PepsiCo International.
  • Provided knowledge transfer and co-developed documentation for implementing Active Directory to solve business challenges rooted in disparate security models for end-users. With a major requirement to accommodate separate Forest implementations for their segregated International and Domestic organizations of the company. Result: In addition to the new production, meta-Directory services; worked with Customer to establish new operational support model, aggregating all roles and responsibilities into a single, core, global, support entity; and still allow business unit's local management of their messaging applications.

Windows Infrastructure Architect

Microsoft Consulting Services, Fort Worth, TX

Sep 2002Jan 2003

Principle in the AA, Quantum project team, working with this Customer to successfully deploy a pilot of 40 new servers, built to emulate a complete working model of AA's, next generation network system. The new architecture and migration design plans moved end-users from NetWare / e-Directory and GroupWise to Windows 2000/Active Directory and Exchange 2000.
  • Worked with the IT to create and document plans including all aspects end-user, workstation, server, and resource management through OU applied Group Policy to manage the diverse business operating units comprising AA. Worked with AA, IT lead to create both, front and backend migration activity for end-user migration to Windows XP desktop, Windows 2000 server configuration and application used to implement the latest Windows system management. Result: As a result of the Quantum project, technical specifications for full-scale deployment were captured and defined. Project Quantum's deployment on the AA production network, established proof-of-concept and documented cost of ownership used to justify an Enterprise deployment.


Microsoft Consulting Services,

1995 2003

Windows Infrastructure Architect

Mary Kay Inc, Addison, TX

Apr 2002Sep 2002

Engaged as a sub-Contractor under Microsoft Consulting Services (MCS); working with the Mary Kay Inc., architectural team (on separate Consulting engagements) for the initial construction and subsequent expansion of their supply-chain\ERP system infrastructure, across the existing global network topology. Additional responsibilities included work with local Microsoft account team and directly coordinating efforts with Microsoft's corporate, program and development groups to document and showcase the final system product.
  • Systems infrastructure, project lead in construction of highly transactional, supply-chain / ERP system, code-named Phoenix Project. The new system was comprised of technology implementing Windows 2003 Datacenter, running on the Unisys ES7000 (32 processor / 64 GB memory) platform and featuring the integration of SQL 2000, BizTalk server, JD Edward's One-World applications. Served as Deployment Manager for the implementation of multiple database upgrades and SAN resource restructures in support of system's infrastructure; Active Directory, Enterprise resource management, Message Queuing, itemized subcomponent resource utilization, application stress monitoring for the Phoenix transactional-based system. The design accommodated transactional operations in a multi-layered DMZ topology securing the Intranet-based application for end-user access. Implemented custom monitoring with focus on the various sub-systems and measurement of each resource footprint. Result: After final expansion, the new system modernized and automated labor intensive process, streamlining the end-user experience as well as employing ERP technology to fully manage all transactions and resulting data from order fulfillment to warehouse replenishment to product manufacturing. Saving projected by the Phoenix implementation was to be multi-million dollars in savings. The new user interface and back-end systems supporting 600,000 field Consultants selling the Mary Kay line of products.

SMS Architect

Microsoft Consulting Services, Plano, TX

Feb 2002Mar 2002

Provided initial Architectural planning for global deployment of Microsoft System Management Server (SMS 2.0); creating a high level design in support of the EDS global enterprise for 140K SMS client computers (workstations and servers) in their three regional domains, AMER, EMEA and APAC.
  • Resulting documentation submitted to the Customer yielded a systems design addressing SMS backbone infrastructure, hierarchy and server placement for:
o SMS Central Site location
o The 114 geographical sites (4 global datacenters and 110 connecting)
o Network topology mapping to the 20 identified SMS Primary sites
o SQL database configuration
o SMS Server hardware
o SMS client configurations options
Result: The purpose of this engagement was to establish high-level guidelines for SMS deployment, so that EDS could move forward with technical justification for their SMS planning and deployment processes in the near future. The resulting architectural documentation served as a prime resource for data points required to make decisions and to create a viable implementation plan.

Enterprise Strategy Consultant

Microsoft Consulting Services,

Sep 1999Oct 2001

Engaged 2 years with Fortune 5 Telecommunications Company, leading Microsoft technology infrastructure deployments across the Enterprise of the newly merged Bell Atlantic and GTE organizations, (200,000+ end-users). Served as technical liaison between IT and various Verizon business units and as well as Technical Manager and primary Microsoft lead for deployment of Windows platform across both corporate infrastructure and commercial Internet properties. Managed and tracked $1.9M annual services budget as well as the activities of Customer, MCS and Partner technical resources assigned to deployment efforts. Co-developed process and procedure documentation reflecting new operational distributed systems model support for both Enterprise and Commercial datacenters. Result: Implementations allowed Integration Team to successfully re-build Verizon's Internet properties, merging the two companies "legacy branded sites" into a single internet presence, accommodating 60 million+ subscribers. The application and infrastructure merger also led to additional, on-line functionality, and Microsoft / Verizon joint ventures available today.

United States Air Force,

Mar 1985May 1993

References made available upon request.


University of Tennessee, Knoxville, TN


Resume Builder | Resume Templates | Resume Examples | About Us | Privacy Policy | Terms of Use | Help Articles | Contact Us © 2013-2018