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Your Name


Atlanta, GA


A position that will effectively utilize acquired expertise, creative talents and commitment to excellence.

Work Experience


Verizon Wireless, Atlanta, GA


  • Meet and exceed quota/revenue target for net actions, customer renewals, accessories, handsets, and enhanced services.
  • Demonstrate equipment functions and network capability.
  • Perform rate package evaluations and propose solutions that best benefit the company and the customer.
  • Actively engage customers, demonstrate products, and effectively execute the sales function.
  • Maintain and grow existing customer base and manage churn.
  • Contact existing customers for contract renewals and various date, accessory, and handset upsell opportunities.
  • Ensure customer satisfaction and resolve all customer issues and concerns.
  • Accurately process customer transactions, audit, and reconcile daily cash receipts.
  • Assist store manager with training and development of new and current staff.


20/20 Companies, Atlanta, GA

Aug 2010Mar 2011

  • Supervise the overall daily operations of the store/kiosk.
  • Meet and exceed assigned daily, weekly, and monthly sales performance goals.
  • Attend state and nation wide sales events to promote the company's product and expand customer base.
  • Conduct weekly store meetings and daily coaching sessions with all store employees.
  • Maintain weekly inventory for accuracy and adequacy.
  • Conduct outbound sales to acquire more customers and increase store profitability.
  • Work hand-in-hand with District Manager to create new sales and performance templates to better serve targeted customers.
  • Continuously train employees on new product and services.
  • Observe employees behavior, providing immediate feedback and coaching.
  • Recruit, hire, and assist in training of employees district wide.
  • Promote a work environment of great customer service to all current and prospective customers.
  • Set up strategic business partnerships with potential business clients.


AT&T Mobility, Queens, NY

2008 2010

  • Assisted the market with recruiting, hiring, training new employees for the current and new store builds by developing and maintaining a constant candidate resume bank.
  • Providing timely guidance and feedback to help others strengthen specifics knowledge/skill areas needed to accomplish a task or solve a problem.
  • Monitor development of staff and make promotions/pay increase.
  • Conduct meetings to reinforce goals and motivate performance
  • Lead role-playing and one-on-one coaching to improve sales associates.
  • Consistently grow business sales by over 20%.
  • Constantly awarded for Top Store in: Sales, Feature Attachment, Accessory Sales, and Customer Service Satisfaction.
  • Execute the retail strategy of AT&T Mobility including: sales, merchandising, operating, and human resources strategies.
  • Achieve and exceed activations goals and controllable expense goals.
  • Ensure accurate inventory records, timely administrative functions and maintenance of expected staffing levels.
  • Making customers and their needs a primary focus.
  • Setting high standards of performance for others and myself; assuming responsibilities and accountability for successfully completing assignments.
  • Develop and ensure the correct scheduling and staffing to ensure maximum level of customer service within the store's budgetary parameters.
  • Complete manage trainings: Train the Trainer, Coaching and Development, Business Management, etc.


Sprint Nextel, New York, NY

2006 2008

  • Assist the Retail Store Manager in the daily operations of a retail store including: hiring, discipline, and scheduling of employees to ensure cost effective and efficient store operations.
  • Maintain Inventory Levels, and conducting physical inventory checks
  • Achieve Monthly Goal: Features, Accessories CFT, etc.
  • Conduct meetings to reinforce goals and motivate performance
  • Achieve and exceed weekly goals and monthly goals.
  • Provide the highest level of customer service by demonstrating product knowledge.
  • Assist customers with fabric selection and other design elements floor plans, and color coordination.
  • Process orders and paperwork in a timely and organized manner.
  • Follow up with customers regarding purchases/orders.


Bachelors in Business Administration

Monroe College, Bronx, NY


Associates in Business Administration

Monroe College, Bronx, NY


Additional Information

INNOVATIVE PROFESSIONAL with 8+ years of progressive experience in customer service and employment development. The skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. 
EXPERTISE in growing the business with new and current customers and candidates. Train staff, motivate, and build talent that will be successful and an asset to the company. Develop selling strategies and customer relations. 
PROACTIVE LEADER with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. 
QUICK STUDY with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. 
EXCEPTIONAL leadership, organizational, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. 
PROFICIENT In the use of various computer programs and applications used in the wireless phone industry; Word Perfect, Excel, Word, and PowerPoint. Bilingual: English/Spanish.
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