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Your Name


Long Beach, CA


Seeking a position in which my excellent organizational, data entry, customer service and bilingual (Spanish-English) skills can be best utilized.

Work Experience


Commercial Truck Used Parts, Wilmington, CA

Oct 2009Aug 2012

Schedule appointments
  • Quickly answer and prioritize a high volume of phone calls in regards to client needs or concerns.
  • Correctly organize and file charts
  • Knowledgeable in QuickBooks, Microsoft Excel, PowerPoint and Word
  • Resolve clients conflicts, complains and concerns whenever possible, politely and professionally
  • Experience with interpreting and administering employment laws and regulations
  • Ability to set up spreadsheets in calculating employee payroll deductions for benefit premiums
  • Experience with DMV processing all forms of registration and titles
  • Contact with insurance carriers to assist employees with benefit questions and concerns
  • Processing of hourly and salary weekly payroll for 4 employees
  • Knowledge of payroll rules and regulations to ensure compliance with Federal and State tax laws
  • Handle day-to-day customer service inquiries on a walk-in and appointment basis to ensure top quality customer service
  • Reconcile payroll and operating accounts; process payroll and submit bank deposit

Assistant to Architect

Long Beach City College, Long Beach, CA

Aug 2005Jun 2006

Assisted Architect/Instructor with student question on use of AutoCADD
  • Developed new skill and ideas to assist the students in the learning process
  • Analyzed and reported on student testing
  • Built CAD drawings based on information provided by Instructor.
  • Perform other duties as assigned
  • Knowledgeable in AutoCAD

Tax Preparer

E & S Services, Long Beach, CA

Mar 2006Apr 2006

Tax Preparation
  • Maintained files for new customers
  • Prepared payroll input and prepared and filed W-2 forms
  • Maintain employees records organized
  • Responsible for preparing income tax returns of business firms and individuals
  • Calculate sales tax returns and depreciation for various tax reports
  • Answer client queries regarding tax codes and appropriate deductions
  • Schedule appointments
  • Quickly answer and prioritize a high volume of phone calls in regards to client needs or concerns.


Bachelor of Art in Spanish

California State University Dominguez Hills Carson, Carson, CA


Associates in Architecture Design

Long Beach City College, Long Beach, CA



Microsoft Office work, Excell, Powerpoint, AutoCAD, Quickbooks, Photoshop CS4

Additional Information

  • Four years of experience in customer service
  • Fluent in English and Spanish
  • Ability to learn computer programs quickly
  • Highly motivated to work
  • Very responsible with exceptional organizational skills
  • Successfully interact and communicate with clients to provide great customer service and efficiently resolve problems or concerns.
  • Capable to adapt to change regardless of the job environment without problems
  • Strong ability to multitask under pressure
  • Type 50 wpm
  • Work overtime and during holidays
  • Willing to learn new tasks
  • Follow instructions as directed
  • Respectful and responsible
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