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Project Management Analyst

Manassas, VA


Professional with over 20 years of administrative, project and time management experience. Certified Microsoft Office Specialist with extensive experience in the coordination, organization, and support of operational functions. Provide high level of analytical and specialized support to executives.  
Flexible and versatile – able to maintain a sense of humor under pressure.  
■ Project Management 
■ Conference Facilitation 
■ Graphics and Marketing  
■ Research and Reporting 
■ Process Improvement 
■ Creative and Innovative  
■ Thrive on Challenges 
■ Critical Thinking 
■ Change Management

Work Experience

Business Support Team (BST) Coordinator

PricewaterhouseCoopers, McLean, VA

Apr 2008Current

responsible for overall coordination of the work flow and daily operations of the Team Assistants (TA). Monitoring real time service levels and ensuring schedule adherence, creating and applying protocols in a fair and consistent manner, manages its operations and promotes its capabilities.
  • Accountable for overall customer satisfaction relative to the support delivered by the TAs in the BST by serving as the point of contact for escalated situations, and working with the Executive Assistant/Team Assistant Manager (EA/TAM) to resolve any service issues.
  • Demonstrating problem solving skills, organizational skills and leading by example, including being regarded as a leader among his/her peers.
  • Reviewing all incoming customer requests and assisting TAs in interpreting and applying processes, procedures and policies to facilitate successful completion of work. Balancing workloads across all TA team members and providing guidance in professional growth and development.
Project Analyst responsible for overall coordination of the work flow and daily operations in support of the Treasury's Office of Financial Management (OFM) Small Business Leading Fund (SBLF), Public-Private Investment Program (PPIP), and Troubled Asset Relief Program (TARP) engagement teams. Support to Partners, Managing Directors, Directors, Managers and client service staff.
  • Coordinate the high-level project management activities, central point of contact between the client-facing teams, functional teams, and subcontractors. Support solutioning, project management, communications, change management and workstream support activities.
  • Supervise contract and subcontractor maintenance. Responsible for contract modification, task order documents, issuing sub notices, assisting with contract close-out, assisting with contract kick-off, and managing and administering all subcontractor related tasks.
  • Manage Washington Federal Practice's hybrid project economics model, reporting and Government invoicing for one OFM task order, 5 SBLF task orders, two PPIP task orders and a TARP task order.
  • Facilitated weekly talent management meetings for financial services teams; discussed client service staff workloads and utilization. Took and disseminated minutes, detailed action items and escalated issues as necessary.
  • Enhanced weekly tax analysis reports with the creation of a dashboard to provide a quick, high-level overview of utilization for the associates and senior associates in the Washington Metro markets and detailed user guide. Those enhancements increased readership of the report from 4 to over 15 groups - serving over 200 people.

Project Management Analyst

DarkwoodLLC (Department of Veterans Affairs), Fairfax, VA

Jul 2012Dec 2012

Project Management Analyst providing support to the Veterans Affairs Office of Information & Technology (OIT). Key role on the Avaya project team working directly with the Government customers.
  • Conduct and participate in complex management studies and working groups—particularly Next Generation Verification Case Management System (NexGen VCMS) which has a wide and significant impact upon the agency’s organizational structure and operations.
  • Lead development of the Business Requirements Document (BRD) for NexGen, as well as BRD planning support and guidance.
  • Coordinate with the client to gather data in support of Program Management Accountability Support (PMAS) milestone review(s).
  • Effective communication and interaction with government client, senior level personnel, team members, and other contractors on resource strategic planning and processes.
  • Incorporate time-sensitive edits and/or revisions.
  • Conduct research regarding various aspects of proposed strategies and alternatives, providing summaries of findings.
  • Identify and apply a variety of process analysis approaches to determine the impact of complex issues. When alternative strategies and approaches are required, provide a composite list of all alternatives considered, and a detailed summary of cost, schedule, and performance risks and benefits of each.
  • Work with client to plan, coordinate, conduct and document a variety of programmatic reviews.

Federal Aviation Administration

Crown Consulting, Dulles, VA

Jun 2006Apr 2008

Program Administrator provided high-level administrative support to busy FAA Program Management Office (PMO) in planning, designing and coordinating aviation safety projects.
  • Designed marketing materials (brochures, newsletters, flyers). Lead web site redesign efforts of SharePoint, internal and external FAA web sites while maintaining the FAA's strict visual identity policies.
  • Assisted in strategic planning, coordination and preparation for change management activities. Provided support in the oversight of these activities by maintaining, monitoring, and coordinating the assigned tasks.
  • Conducted the evaluation of administrative programs, systems and methods, identified ways to improve efficiency and effectiveness. Made recommendations to PMO in developing procedures and policies to govern the operations of the office.
  • Participated in Flight Standard District Offices (FSDO) visits and conducted focus group sessions to gather feedback on the success/inadequacies of the program. Provided assessments on the current state of the program and the necessary next steps.
  • Liaison between specialists, clients and the Press during periods of unusual volatility. Demonstrated courage and integrity when working with clients and co-workers in highly stressful situations.

Site Data Analyst/Operations Assistant for a comprehensive, enterprise-wide

Naval Surface Warfare Center, Indian Head, MD

Jan 2005Jun 2006

Indian Head, MD 1/05-6/06
Site Data Analyst/Operations Assistant for a comprehensive, enterprise-wide, single network initiative (NMCI) for the United States Navy and Marine Corps.
Site Data Analyst
  • Collected and verified data through continual communication with the Government Point of Contact (POC). Tracked, managed, analyzed, and input extensive data into a variety of databases.
  • Worked on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations.
  • Compiled statistics and created graphs and reports based on queried information. Planned, executed and reported on analyses with varied and complex features.
Operations Assistant
  • Identified and highlighted issues. Provided analysis on issues to provide background information, materials, and recommendations as needed for comparative analysis and decision making on diverse issues affecting the operations. Coordinated resolution of issues to the extent possible and determined what issues needed to be addressed by senior officials in the organization, Navy and/or Marine Corps.
  • Ensured all validation teams were coordinated on site, lead validation activities and ensured maintenance of data through deployment.
  • Performed a variety of functions and developed new policies, procedures, and office protocols for improving administrative procedures and programs.

Adobe software, Caliper Maptitude, Corel WordPerfect, CorelDraw, eMarketplace, GovTrip, ISF Tools, Lotus Notes, Microsoft Access, Certified Microsoft Excel, Microsoft Outlook, Microsoft PhotoDraw, Certified Microsoft PowerPoint, Microsoft Project, Microsoft Publisher, Microsoft Visio, Certified Microsoft Word, RETAIN Talent Management, Safety Performance Analysis System (SPAS), Windows SharePoint.
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