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Sales Manager

Florissant, MO


Dedicated Sales and Operations Manager with over 10 years of experience in driving superior results in 
fast-paced work environments. Recognized as a leader with proven ability to develop top level talent and 
achieve outstanding results for the organization. Regarded as an excellent communicator able to maintain 
and develop relationships with a diverse group of people at all levels of the organization.

Work Experience

Sales Manager - Granite City

U.S. CELLULAR, Chicago, IL

2010 2013

Chicago, Illinois 2010 to 2013
(Sixth-largest wireless company providing a comprehensive range of wireless services and products and a high-quality network with approximately 5.8 million customers nationwide.)
Sales Manager - Granite City, Illinois
Responsible for retail sales scheduling, forecasting and reporting, variance reporting, cash over/short
explanations, variance reporting and explanations and competitive information. Also responsible for interviewing, hiring and training exceptional Sales Consultants. Participate in marketing efforts to solicit
new business including outbound calling, community involvement, outreach programs and promoting the brand inside and outside the location. Also co-facilitated sales training for all Associates in the St. Louis
  • Achieved 148% over quota and won company wide sales contest that rewarded the store with highest % over quota.
  • Reduced deactivations/chargebacks from 25% to 13% by increasing customer investment at the outset and adding customer follow up/touch points over the first 60 days.
  • Selected by Area Manager to participate in the creation of onboarding and development processes and procedures for new/existing associates for the market.
  • Recognized at ACT 2012 (annual kickoff) as a leader for delivering results for the year 2011.
Including attainment of quotas (98% new customer acquisitions).
  • Selected by Performance Solutions Manager to assist in facilitation of Sales Academy for the St.
Louis market and helped certify Associates in group training sessions.
  • Achieved 98% on a store operations review audit in 2012 that measured accuracy of paperwork,
discrepancies and overall performance of the store.
  • Selected to be part of "St. Louis Cardinals Trophy Tour Street Team". Helped coordinate events,
prepare staff, and engage customers in line leading to incremental customer growth.

General Manager


2009 2010

Chesterfield, Missouri 2009 to 2010
(One of the largest T-Mobile exclusive retailers in the country with over 200 T-Mobile exclusive retail
locations in 13 states. T-Mobile is a national provider of voice, messaging and data services.)
General Manager
Responsible for the overall performance of 2 locations including recruiting, interviewing, hiring, training and development of all employees. Also responsible for inventory control cash and operations
management. Developed monthly business plans to effectively execute and drive business. Delivered
corrective action plans and performance improvement plans, as well as employee evaluations.
  • Led the market in VOIP home line sales for 3 consecutive months in 2009.
  • Awarded top store in the market of 50 stores for data attachment in 2009.
  • Improved customer satisfaction score from 88% to 95% by establishing excellent follow up questions to customers for all Sales Associates.
  • Successfully trained two Associates who were promoted into management positions in 2009.
  • Worked with the new store opening team to open an additional location within Chesterfield Mall, and managed both locations concurrently.

Assistant Manager Retail Sales


2006 2009

Brentwood, Missouri 2006 to 2009
(The nation's largest wireless company serving over 98 million customers nationwide.)
Assistant Manager Retail Sales
Managed all store operations including sales, inventory and employee performance management.
Actively involved in interviewing, hiring, and training of all store personnel. Responsible for motivating and coaching sales reps to exceed targeted quota for product merchandising and placement within the location. Piloted the utilization of the new "VZ Business Program" to develop new leads and coached
sales reps to effectively utilize these tools to increase the small to medium business customer base. Also
trained sales reps to utilize location-based marketing to drive additional business.
  • Achieved 11% growth in year over year sales including three months as "interim" Store Manager by creating innovative store events, implementing a prospecting plan for Associates, and targeting
potential partner businesses in 2007-2008.
  • Accomplished increases in all "Key Performance Indicators" for the store in 2008.
  • Successfully promoted 3 Associates by helping to develop specific plans for each, held monthly
one-on-one meetings, reviewed progress and modified plans as needed.
  • Decreased customer deactivations from 1.98% to 1.13% by establishing a process called
L.A.G.R. (Listen, Acknowledge, Gather information, Respond) that presented alternatives for customers requesting to cancel services.
  • Successfully relocated store from Brentwood to Eager Road and coordinated with project
manager, contractors and new store team for a successful construction and opening.

Business to Business Sales and Trade Show Assistant


2005 2006

St. Charles, Missouri 2005 to 2006 
(Privately-held industrial embroidery machine importer and wholesaler.) 
Business to Business Sales and Trade Show Assistant 
Responsible for following up on all sales leads. Set up and assembled of all trade show booths, including 
displays, equipment, fixtures, grid work, truss work, video and audio displays.

Operations Supervisor

OFFICE MAX, Chesterfield, MO

2005 2005

BEST BUY - St. Peters, Missouri 2001 to 2005 
(The world's largest multi-channel consumer electronics retailer with stores in the United States, 
Canada, China, Europe and Mexico.) 
Wireless Communications Senior


Certificate in Broadcast Communications

St. Louis, St. Louis, MO

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