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Account Manager

Houston, TX


A customer-focused, dedicated sales and business development professional with specialized experience in consumer goods, customer service, retail, marketing, procurement and e- commerce. Always interested in new business development projects with strong attention to B2B sales and marketing.

Work Experience

Account Manager

TwinHill Corporate Apparel,

Dec 2012Current

Provide account management to assigned existing and new key accounts by seeking to understand customer's business needs and assist with the overall care, growth and retention of assigned accounts.
  • Manage and maintain effective lines of communications with assigned account(s) through various mediums (i.e. email, phone, fax) as their point of contact.
  • Establish, maintain and enhance high-level contact relationships/partnerships with corporate customers to achieve a high degree of customer satisfaction.
  • Serve as a Subject Matter Expert (SME) for the account(s) and assist in achieving targeted client service levels, quality of service and convey expertise in our products, services and capabilities.
  • Handle critical customer activities and resolve customer complaints to quickly set customer at ease.
  • Act as a liaison between the sales group, the customer, and to TwinHill cross-functional teams and management to effectively execute new program set-up within the TwinHill business structure.
  • Represent the business and customer during website development and implementation for new corporate customers as assigned.
  • Customer follow-up in regards to quality, quantity and timeliness of product(s).
  • Perform as a business consultant by understanding customer's business needs and provide viable solutions.
  • Monitor and maintain professional and accurate customer websites.
  • Maintain updated knowledge and proficiency of company's product lines.
  • Develop revenue generating activity plans and achieve assigned revenue plans.
  • Conduct service-related activities, develop strong customer relationships, identify and introduce service solutions.
  • Maintain customer information and activity in an accurate and timely manner utilizing necessary systems.
  • Provide continuous feedback, ideas and suggestions for improvement to overall program operations.
  • Participate in continuous improvement projects benefitting the division's overall success.

General Manager/E-Commerce Business Manager, Goode Company BBQ Hall of Flame

Online Store,

Aug 2009Dec 2012

Responsible for increasing gross profit by an average of 21% from 2009 to 2011.
  • Direct and oversee all aspects of department's customer service policies, objectives and initiatives. Develop and establish procedures and policies governing customer
correspondence and the handling of customer complaints.
  • Review profit/loss reports that illustrate team's overall performance against sales goals.
Create sales campaigns focused on communicating and nurturing relationships with B2B and
B2C customers, driving repeat sales and generating new business.
  • Collaborate with e-commerce software providers and cross-functional partners in the planning, execution and customer experience for, with focus on driving increased transactions, delivering an exceptional customer experience, and achievement of corporate objectives.
  • Identify department needs and potential suppliers of products, equipment and supplies. Solicit and review pricing, product availability and terms of sales. Select suppliers, accept delivery of products, and maintain vendor relationships.
  • Initiated all social and viral marketing initiatives for the company. Managed all web content development.
  • Managed up to 20 staff members during holiday season, not including distribution center.
  • Helped reduce freight cost by 4% from 2010 to 2011 by researching and locating an appropriate carrier.
  • Established supplier membership with PPAI, Promotional Products Association
International, developed and executed distributor pricing and gifting program.
  • Developed new line of products, including gift baskets and "Tried & True Cookin' Tools."
  • Involved in online product launch of Goode Company Mesquite Smoked BBQ, executing
logistics of order fulfillment of drop-ship initiatives. Trained distribution center staff to utilize software and process orders.
  • Managed development and execution of e-commerce migration.
  • Attended various networking events with CEO Network Partners, Houston Young
Professionals Endeavor (GHP), Greater Houston Convention Center and Visitors Bureau and Offshore Technology Conference on behalf of Goode Company Restaurants.

Patient Care Coordinator

Houston Weight Loss and Lipo Center, Houston, TX

Oct 2007Aug 2009

Answered prospective client calls and emails, introducing them to various programs and procedures offered at the facility.
  • Converted in-person, telephone, and email inquiries into consultations and sales.
  • Utilized consultative selling techniques to build client relationships and sales.
  • Scheduled appointments for weight loss clinic and lipo center.
  • Coordinated with Medical Director for scheduling and maintained Dr. Bergeron's schedule for SmartLipo consultations and procedures.
  • Maintained databases for client calls to alert supervisors of effectiveness of facility publicity and public awareness.
  • Assisted in the creation and development of viral and social marketing campaigns.
  • Organized and managed the SmartLipo display, booth and speaker session at the 2008 Total
Body Expo.

Product Procurement Assistant & Artistry Program Coordinator

Gurwitch Products, LLC,

Oct 2004Jan 2007

Allocated press samples and shipped to press agencies, field employees, makeup artists, advertisers and international distributors.
  • Collaborated with product procurement managers for press sample arrival dates and quantities.
  • Handled professional makeup artist (agency, union, freelance) requests and orders for movies, television and/or personal/promotional purposes.
  • Maintained makeup artist accounts and discount program.
  • Answered customer calls and emails, placed orders and resolved customer service issues.
  • Shipped lab samples, press samples and finished goods for product development


Bachelor of Arts in Journalism/Public Relations

Sam Houston State University,


Additional Information

  • Lotus Notes
  • Outlook
  • Windows operating systems
  • MS Office Suite
  • Adobe Photoshop
  • Constant Contact, Facebook, Twitter, LinkedIn, Hootsuite,
  • Two E-Commerce Platforms at Goode Company BBQ Hall of Flame
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