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Business Operations Manager

Huntsville, AL

Work Experience

Business Operations Manager

University Space Research Association,

May 2012Mar 2013

Reported to the Institute Director and Chief Financial Officer
  • Managed all aspects of Business Operations, Accounting, Contracts and Procurement for a staff of 45.
  • Developed, implemented and ensured compliance to business policies and procedures to meet local, state and federal regulations.
  • Ensured compliance to FAR and DCAA requirements
  • Identified, evaluated and recommended solutions related to operational and financial inefficiencies in the business operations and/​or processes.​ Managed, maintained and continuously improve financial models used in forecasting and planning at the project and Institute levels.
  • Prepared and submitted annual operational budgets to the Institute Director and corporate CFO.
  • Managed contract budgets to forecast and avoid potential cost overruns.​ Proactively identified risks and opportunities in plans/​forecasts and ways to mitigate or capitalize upon them.
  • Monitored and maintained compliance to all company policies and procedures and ensure compliance to all appropriate government regulations.
  • Established and maintained an effective system of communications throughout the assigned organization, peer Business Managers, and Headquarters.
  • Reviewed and reported to appropriate management the summary of the Institute's activities, and operations; provided status updates regarding established objectives; and recommended and executed steps to ensure that appropriate measures were taken to maintain successes and correct potential negative deviances.
  • Prepared proposal pricing for grants and cooperative agreements.
  • Monitored performance of grants, cooperative agreements and sub-contracts.

Business Operations Manager

Erica Lane Enterprises, Inc,

Dec 2010May 2012

Reported to the President of Erica Lane Enterprises, Inc.
  • Managed all aspects of Accounting, Contracts and Human Resources for a workforce of 245 employees
  • Developed and implement internal control and business policies and procedures to meet local, state and federal regulations.
  • Ensured compliance to FAR and DCAA requirements
  • Ensured compliance to OSHA regulations
  • Served as liaison with compliance agencies such as DCAA, DCMA, DOL, OSHA, etc.
  • Conducted contract management functions from inception to completion to ensure contract compliance.
  • Prepared budgets, monitored costs, ensured submittal of invoices and purchasing payments, prepared reports for Government and Corporate requirements.
  • Implemented requirements for ISO 9001 compliance

  • Payroll, accounts receivable and accounts payable
  • Purchasing system development and implementation
  • Incurred cost submissions
  • Monthly and year end reporting

  • Contract Management of the following contract types
  • Fixed Price
  • Cost Plus
  • T&M
  • IDIQ

Business Office Manager

ATK Aerospace Systems,

1998 2010

Reported to the Vice President of ATK Aerospace Systems, Huntsville Space Operations
  • Led a diverse team of 13 employees. Developed employee development plans, performed employee evaluations, interviewing and hiring
  • Developed and implemented policies and procedures
  • Participated in Business Development activities
  • Served as proposal volume manager on multi-million dollar proposals
  • Managed all aspects of Program Management, Finance, Procurement, Contracts, Configuration Management, Quality, Safety, Scheduling, Facilities and property
  • Performed all Finance and Contract activities in support of multi-state locations.

Program Management and Configuration Management
  • Managed all Reusable Solid Rocket Motor (Shuttle), ARES and technology programs
  • Managed IDIQ/Task Order contracts
  • Prepared and presented program and EAC reviews
  • Coordinated with operations to ensure milestones were met
  • Planned and managed financial, schedule and technical performance.
  • Performed Variance Analysis
  • Tracked Deliverables and program status
  • Submitted monthly and quarterly contract reports to customer
  • Managed small and mid-sized proposals
  • Presented to NASA customer on Program Status, coordinated with NASA customer on program issues
  • Developed and implemented stand alone configuration management system
  • Prepared and presented weekly, monthly and quarterly program status reports
  • Project Management Certification

Contracts and Procurement
  • Managed all aspects of procurement and contracts including procurement quality and sub-contract management
  • Cost Plus
  • Fixed Price
  • T&M
  • IDIQ/Task Order
  • Managed 12 year IDIQ contract with over 300 task orders. Submitted monthly and quarterly reports, tracked task order status, performed task order close out.
  • Contract Review and approval
  • Contract status reporting
  • Contract negotiations
  • Contract Management Certification

  • Developed financial reports to assist management and functional organizations in managing their programs
  • Coordinated program plans and budgets for multiple programs
  • Performed staffing planning and sales forecasting to ensure the right workforce was in place to perform contracted efforts
  • Prepared annual Strategic Plans
  • Planned and managed overhead budgets
  • Tracked profit and loss for division
  • Managed cash flow for division
  • Performed proposal pricing and ensured compliance to estimating systems.
  • Managed pricing and cost analysts.
  • Control Account Manager for ARES.
  • Trained personnel in Earned Value Management System, managed EVMS specialist

  • Managed all aspects of facilities engineering for research and development facility
  • Developed requirements for new facilities and coordinated with engineering on meeting requirements
  • Negotiated lease for new facility

Master Scheduling and Property Administration
  • Developed resource based master scheduling system. Determined best method and designed system to meet target condition. Implemented work leveling and skill identification scheduling. Reduced overtime by 25%, increased output in machine shop by 30%.
  • Managed all aspects of Property administration

Quality and Safety
  • Researched available resources to understand ISO9000 requirements. Performed gap analysis of ISO requirements against existing procedures. Led team and participated in writing over 20 new procedures to meet requirements. Responded to requirement to be ISO certified that was flowed down to all NASA contractors with possible loss of future business with NASA if not compliant. Received certification to ISO 9001 six months from initial recommendation.
  • Performed ongoing maintenance of Quality System and Audit performance
  • Ensured compliance to all government, corporate and locale requirements
  • Managed all quality engineering functions
  • Managed and maintain a successful Safety Program
  • Planned and managed all Safety and Quality audit functions

Project Engineer

ATK Aerospace Systems,

1987 1998

Identified potential new business opportunity to transfer aerospace technology to forensic science field. Performed market research and met with local law enforcement and forensic officials to determine needs. Developed program plan and managed design and development. Patent awarded.
  • Designed and developed a computer aided process model for analyzing composite cure cycles. Model provided degree of cure and temperature profiles based on boundary conditions. Developed lab tests to verify the accuracy of the model. Led test activities and performed all analytical data reduction. Model successfully predicted temperature and degree of cure profiles. Shuttle hardware was being scrapped because there was no method to verify cure when a discrepancy occurred. Millions of dollars in scrapped hardware each year because this technology did not exist.
  • Led a cross organizational team to design test article for sub-scale rocket motor. Coordinated efforts with internal and external customers team to identify design requirements and analysis of design. Developed test program to provide necessary data to anchor analytical models. Need existed to understand behavior of composites in the supersonic region of solid rocket motors. Analytical tools were needed to investigate shuttle flight anomalies and critical to flight safety. Program successfully provided needed data to analysts for models.


Bachelor of Science in Mechanical Engineering

Auburn University,


Additional Information

Computer Skills 
Microsoft Office - Word, Excel, PowerPoint, Outlook, Project 
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