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Senior Compliance Officer

Baltimore, MD

Work Experience

Senior Compliance Officer

MD Department of Transportation, State Highway Administration's (SHA) Office of Equal Opportunity, Baltimore, MD


  • Develop and implement program goals and strategies for performance excellence;
  • Represent the Office of Equal Opportunity on interview panels and review
interview summaries for compliance;
  • Conduct annual agency-wide workforce analysis;
  • Analyze agency’s workforce for under-representation and prepare improvement
  • Develop agency-wide Civil Rights Training Modules for agency employees;
  • Develop and maintain the annual Affirmative Action Plan;
  • Provide oversight to subrecipients of federal funds such as the Baltimore City
Department of Transportation;
  • Conduct/supervise compliance reviews and complaint investigations under Title
VI Title VII;
  • Develop investigation reports and position papers;
  • Advise senior management on program deficiencies and corrective action;
  • Recommend policy changes and implement guidelines;
  • Develop annual civil rights goals and strategies for the agency’s business plan;
  • Supervise/manage five employees.

Compliance Officer

MD Department of Transportation’s State Highway Administration (SHA) Office of Equal Opportunity , Baltimore, MD

Jan 2006Jan 2007

  • Conducted Equal Opportunity and Disadvantage Business Enterprise Contractor
Compliance Reviews;
  • Made compliance determinations on compliance reviews conducted by reviewing
  • Recommended projects to conduct compliance reviews on using Federal
requirements listed in Code of Federal Regulations; and
  • Provided technical guidance to SHA’s District Equal Opportunity Officers
regarding compliance, regulations and compliance review.

Communications Specialist (Permanent Employee)

MD Department of Transportation’s State Highway Administration (SHA) Office of Communications (Public Relations) , Baltimore, MD

Jan 2005Jan 2006

  • Prepared media alerts, fact sheets, press releases and event fact sheets for Governor and Transportation Secretary events
  • Researched media request, ranging from project issues, traffic and/or safety issues
  • Co-coordinated Governor and Secretary events in various district officers across the State of Maryland
  • Hosted various ribbon cutting and ground breaking events for construction projects
  • Maintained updated weather information related to road conditions on SHA’s website for internal and external customers
  • Researched media request, which ranged from project issues, traffic and/or safety issues

Administrative Assistant/Program Coordinator (State Temp)

MD Department of Transportation’s State Highway Administration (SHA) Office of Administration , Baltimore, MD

Sep 2001Jan 2005

  • Conducted orientations and organized work plans for intern programs
  • Conducted presentations for new employee orientation and various training classes
  • Conducted focus group meetings and led special team/project meetings
  • Developed and maintained excel databases, graphs and charts
  • Developed budgetary strategies for various programs
  • Prepared various correspondence such as proposals, sole sources letters, bid forms, contracts, thank you letters, event information letters and petty cash slips
  • Assisted in the preparation of program budgets and procurement documents, credit card reconciliation statements and organized other procurement files
  • Developed various awards for award ceremonies

  • Coordinated a selection process for various SHA internships for high school students
  • Coordinated scholarship programs for Civil Engineer, the Mentors Program and a summer student internships,
  • Coordinated special emphasis, diversity and health programs
  • Coordinated annual conferences, fairs, retreats, and monthly Lunch & Learn Sessions

  • Marketed events via display designs and other logistics for events and conferences
  • Developed marketing and promotional tools for events such as animated presentations, flyers, newsletters, brochures, posters, bulletins, and displays

Office Clerk (Intern)

MD Department of Transportation’s State Highway Administration (SHA) Office of Administration , Baltimore, MD

Jun 1998Sep 2001

  • Worked in teams with other students to prepare mock engineering projects
  • Editor of the intern newsletter
  • Set up meetings and maintained engineer schedules
  • Participated on the intern newsletter team as Lead Editor

Market Research Representative

AIM Opinion Center, Towson, MD

2000 2001

  • Conducted market research for various consumer products
  • Interviewed and surveyed consumers for various market research case studies for consumer products
  • Created reports which included cost analysis and documented research results
  • Conducted phone calls to various consumers for pre-market research studies on various consumer products
  • Recommended to supervisor certain consumer products
  • Consulted supervisor on special statistical data and reports

Assistant Manager

RAVE, Co.:, Baltimore, MD

1999 2000

  • Organized floor planers and assigned work to sales staff
  • Audited cash register, made and prepared cash deposits to the bank
  • Managed a sales staff of 10 to 15
  • Supervised merchandise inventory
  • Supported upper management at all levels


M.A. in Human Resource Management

College of Notre Dame of Maryland, Baltimore, MD


B.S. in Business Management

University of Baltimore, Baltimore, MD


A.A. in General Studies

Baltimore City Comunity College, Baltimore, MD



  • DESKTOP/OPERATING SYSTEMS Microsoft: Word, Excel, PowerPoint, Publisher, and Visio Adobe: Illustrator, Photoshop, Printing, Scanning, and PDF file conversion, Microsoft Windows 95, 98, XP, 2007 HARDWARE/EQUIPMENT Printers, Scanners, Typewriters, Copy Machines, Fax Machines, Computers, Shredder KNOWLEDGE, SPECIAL SKILLS AND ABILITIES:
  • Knowledge of federal, State, and local legislation concerning equal opportunity in employment, equal access to employment, services, programs, contracts and facilities
  • Knowledge of civil rights practices
  • Knowledge of demographic, social and economic conditions within the State of Maryland which relate to equal opportunity, equal access and fair practice for minority individuals and groups
  • Ability to investigate complaints of discrimination
  • Ability to analyze data and to make clear, effective recommendations

Additional Information

  • Implemented a database to capture statistical workforce data within the agency;
  • Decreased the number of Title VII complaints by 25% through training and
  • Instrumental in implementing a Contractor Compliance Review Database that
automates the review process, it has decreased the compliance review
completion time by 40%;
  • Decreased the number of compliance review errors by 70% through training and
  • Instrumental in meeting federal program requirements by implementing the Title
VI Program within the agency;
  • Decreased the number of Title VI complaints by 15% through outreach and
  • Developed and Implemented an online Limited English Proficiency (LEP) training
agency employees of 3100, and
  • Decreased the number of employee to employee and manager to employee
conflicts by 10% through Conflict Management training and outreach.

Leadership Certificate, April, 2009
Diamond in the Rough Award, April, 2003
Supervisory Certificate, March, 2010
Employee of the Year Award, June, 2004
Most Valuable Player Award, May 2001 & Dec. 2010
Exceeds on Performance Evaluations, 2009, 2010 and 2011

Effective Communication
Managing Multiple People
Leading with Emotional Intelligence
Managing Meetings
Dealing with Difficult People
Leading Change
Strategic Planning
Sexual Harassment
Workplace Violence
Diversity in the Workplace
Title VI Civil Rights
Title VII Civil Rights for Internal Customers
Limited English Proficiency
DBE Training
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