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Computer Programmer

Saratoga Springs, UT


  • Excellent communication skills
  • Fluent in Spanish (Lived in Guatemala, Spain, Bolivia, Mexico - 10 year period)
  • Strong customer service skills, very adaptive to any environment.
  • Windows XP/Vista/7
  • MS Office XP/2007
  • Cisco Pix 501 and ASA
  • Symantec AntiVirus, Trend Micro, AVG
  • Cisco routers, phones, wireless access points
  • Adobe Creative Suite
  • Autodesk Maya
  • Unity Game Engine
  • C#, C++, Java, Flash/ActionScript 3
  • HTML, Javascript, CSS, PHP, MySQL

Work Experience

Computer Programmer

Marquee Productions,

May 2011Current

Marquee Productions is a growing video game studio focusing on massive multiplayer online virtual worlds. I worked with a team of programmers to develop the systems required for each game.
  • Developed scripts in C# and Javascript for the Unity Game Engine.
  • Integrated persistent data storage through the use of both XML and PHP/MySQL.
  • Correlated with 3D artists and animators to import character models and animations into each game.
  • Engineered the avatar customization systems for our games which dynamically enabled/disabled the appropriate sub meshes and model materials.
  • Coded complete 3D minigames such as Football, Snowboard, Skiing, Skating and Billiards.
  • Implemented networking solutions through RakNet for peer-to-peer connections and through SmartFox server for centralized connections.
  • Wrote custom Java server side extensions for Unity/SmartFox.
  • Instructed team members on Unity Game Engine best practices, 3D model animation, and Unity networking.

IT consultant

Central Utah Clinic,

Oct 2010May 2011

I Managed the clinic's level 2 support queue focusing on improving customer satisfaction ratings and decreasing ticket resolution times.
  • Resolved escalated desktop and connectivity issues.
  • Configured, installed, and supported Cisco Phones using Cisco Call Manager.
  • Repaired networked printers and fax machines.
  • Installed new desktops, laptops, and other hardware/software.
  • Implemented a new imaging process using Clonezilla and F.O.G. to increase productivity and streamline workstation configuration.
  • Developed custom software to automate common system tasks.
  • Managed workstations on the clinic domain using Active Directory.
  • Configured virtual environments prior to product release to test load balancing and functionality of software introduced into our work environment.
  • Utilized VMware vSphere client to monitor and troubleshoot clinic virtual servers.
  • Tracked network inventory and initiated new hardware orders.
  • Received and worked my case load using Kayako Fusion case management software.

IT consultant

Intermountain IT/Integratechs,

Oct 2008Oct 2010

Central Utah Clinic was one of Intermountain IT's largest clients. I cultivated client relations by providing exceptional and timely level 2 on-site support to over 750 clinic employees.
  • Troubleshot end-user application and network issues.
  • Repaired networked printers and fax machines.
  • Installed new desktops, laptops, and other hardware/software.
  • Directed and prioritized my own tasks and scheduling with no company supervision.
  • Diagnosed workstation failures and optimized PC performance.
  • Eliminated viruses/spyware from infected machines using a variety of tools.
  • Catalogued issue resolutions into the client's wiki to combat repeat issues.
  • Received and worked my case load using Bridge Trak case management software.

Computer Analyst

Brigham Young University,

Sep 2007Sep 2008

The LDS church hires students of Brigham Young University to support church employees around the world at the Global Service Desk. I worked for the organization's Operations/Technical Support team as a bilingual level 2 analyst focusing my efforts on Spanish- speaking clients.
  • Ensured consistency of tight remote site protocols and standards.
  • Configured Cisco Pix 501 and ASA firewalls remotely for sites around the world.
  • Participated in a global church employee transfer from Novell Groupwise to Microsoft Outlook 2007.
  • Utilized the church's technical documentation to resolve repeat issues.
  • Contributed solutions to the church's massive technical knowledge base using Remedy.
  • Used LDS proprietary software to extract information from church databases.
  • Developed custom firewall analysis automation software for my team.

Graphic/Web Designer

Great Western Park & Playground,

Apr 2006Dec 2006

I filled several roles for a growing company with expanding needs. As part of my position I was responsible for the company's marketing effort, relations with third party suppliers, and internal trainings related to graphics and imaging.
  • Rebuilt/supported company website to include new products, promotions, and information.
  • Consolidated existing customer information into a MySQL database.
  • Provided a PHP interface to access customer records.
  • Organized and implemented email, fax, and postcard marketing campaigns.
  • Supervised up to 4 part- time marketing employees.
  • Created company graphics and presentation materials using Adobe Creative Suite.
  • Trained 10 employees to use Adobe Photoshop to improve company presentations.
  • Authored employee marketing handbook.
  • Analyzed and reported marketing penetration statistics.
  • Developed prototype for new product eCommerce website.

Church Volunteer

The Church of Jesus Christ of Latter-Day Saints,

Aug 2002Aug 2004

Served a two year LDS Spanish- speaking mission in Caracas, Venezuela.
  • Developed ability to work well as a team and practice effective leadership.
  • Participated in community service projects.


Declared Digital Media

Utah Valley University,


computer science

Brigham Young University,


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