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Business Operations Management

Tucson, AZ.



  • Highly Motivated Business Manager with over 20 years experience in Office Management, Customer Service, Sales, Business Development, Human Resources, Personnel Management, Marketing and Strategic Planning.

Work Experience

Business Operations Manager

Clean Tucson Inc. , 1751 W. Dairy Pl. Tucson, AZ. 85705

Sep 2011Sep 2016

Responsible for Daily Business Operations 
  • Interviewed prospective candidates, process new hire paperwork, coordinated training sessions, handled routine disciplinary matters
  • Implemented marketing ideas for the business and incentive programs for employees
  • Scheduled meetings with prospective clients to provide information about our services, created customized plan specific to each situation and budget, and assigned appropriate team to their service.
  • Maintained relationship with clients to ensure customer satisfaction, as well as take immediate investigation action to remedy any issues to avoid losing client's business
  • Processed invoices and payments
  • Delegated tasks to lower-level staff

Administrative Assistant

Flowing Wells School District, 4545 N. La Cholla Blvd. Tucson, AZ. 85705

Jul 2000May 2011

Provided Administrative/Secretarial support for three Principals and Athletic Director
  • Answered telephones, assisted visitors, scheduled meetings, data entry, record keeping, processed requisitions and purchase orders
  • Coordinated events and fundraisers, created flyers, announcements, PowerPoint presentations, and memos
  • Consistently monitored student athletes academic progress and eligibility for 15+ coaches
  • Created welcome packets for new hires
  • Processed coaching contracts
  • Helped in other departments as needed

Store Manager/Manager Trainer

Piercing Pagoda Inc., 4500 N. Oracle Rd. Tucson, AZ. 85705

Aug 1991Aug 1999

Responsible for effectively training and supporting 20 retail locations in Arizona: Yuma. Flagstaff, Tucson, Phoenix, Sierra Vista.

  • Provided direct support to store management staff
  • Regularly traveled to Home Office in PA for training seminars
  • Provided store managers with effective sales strategies, promotional ideas, incentive programs, motivational tools
  • Closely monitored loss prevention 

  • Traveled to new locations to setup store for business: order inventory, create displays, hire and train staff.


  • Exceptional communication and interpersonal skills, written and verbal
  • Bilingual
  • Customer service oriented
  • Strong Microsoft Office skills with emphasis on Word, Outlook, and Excel
  • Dependable, effective problem solver, resourceful 
  • Strong work ethic
  • Detail oriented, strong organizational skills
  • Distinguished data entry and tracking skills
  • Efficient and well organized
  • Ability to work well with minimal supervision or collaboratively with a team
  • Ability to take initiative and solve problems to accomplish goals
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