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Columbus, Ohio



  • Trained Optician with some managerial duties which includes: Customer service via phone and face to face, retail sales, cashier, cash drops, monthly balancing, payroll, insurance claims, ordering stock, measuring patients for eye wear, and opening and closing the business.
  • Assisted the doctors, techs, and opticians in day to day duties of the office as needed.
  • Working as a Frame Stylist & working my way up to an optician & now an ABO.

Work Experience


Harris Opticians, Columbus, Ohio

Nov 2002Feb 2016

  • At this optician's office I was responsible for answering the phone, scheduling patients, confirming appointments, medical billing, patient billing and collections, and optician assistance with frame and lens selection and sales.
  • I worked as a key apprentice optician, learning how to be an upcoming licensed optician..
  • Greeted, assisted, and directed customers with my optician knowledge to provide them with their eyewear needs.
  • As an optician I help the doctor with his patients by prescreening, calling insurances, filing paper work, and cleaning when needed.

Customer Support

Definitive Home Care Solutions, Columbus, Ohio

Nov 1999Mar 2000

  • Direct customer support experience by handling incoming customer support calls and resolution Customer service duties in a direct customer facing environment and support customers on the phone.
  • Provided program management support, analysis of Automated Data Processing (ADP) alternatives, network administration support, telecommunications support, systems administration support, customer assistance support, and coordination for necessary hardware maintenance on site.
  • Provide excellent support by assisting on the IT Support Desk in resolving customer trouble calls by troubleshooting and supporting the Help Desk Technicians by providing Level II support.

Sales Manager

Express- Med Inc., New Albany, Ohio

Jan 1997Nov 1999

  • Sales Trainee advancing through positions of Sales Representative, Contract Sales Manager then Sales Manager hiring, training and directing the sales force as well as responsibility for sales and growth.
  • Growing Sales - Supports all sales growth, inventory solutions profitability strategies, and other business initiatives.
  • Worked from the ground up to become supervisor of the second largest and only consistently profitable product-line company in less than 2 years.
  • Saved and developed lost relationships with medical brokers that led to over 30% of our current and future respiratory patient base.



Ohio University, Athens, Ohio


Graduate- Cum Laude
Major- Inner Personal Communications
Minor- Health Services

Additional Experience

Spring    1994-1995          Spring Break Travel Inc.          Chapel Hill, N.C
Winter   1994-1995          United Parcel Service              Columbus, Ohio
Winter  1994-1995           Sugarbush Gourmet                 Columbus, Ohio
Summer 1995-1996         Tripp Lake Camp                      Poland, Maine
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