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Your Name

Business Operations Manager

Round Rock TX

your.name@example.com

111-222-3333

www.your-website.com

Objective

  • Seeking a  rewarding career that would allow me to utilize my skills as multi-unit manager, customer service representative, and human resources rep and strong collection officer.

Work Experience

Business Operations Manager

Sam Johnson Contracting, Round Rock TX

Jan 2012Current

  • Handled all aspects of operating the business including organizing, entering into contracts, accounting, payroll, and all day to day business operations.
  • Prepared bids, work orders, and invoices.
  • Marketing and lead finding.
  • Maintained customer relations.

Bar Manager/Head Bartender

Primos Sports Bar, Round Rock TX

Apr 2011Dec 2013

  • Bartending, opening and closing the bar, ordering, scheduling, overseeing other bartenders, setting up events, cross promoting, establishing a report with all of my customers, defusing bad situations, and having fun!
  • Make and create new mixed drinks, create daily specials.
  • Responsible for basic preparation work behind the bar, including such tasks as refilling ice bins, restocking liquor, replacing kegs, cutting garnishes, clearing away garbage and empty bottles,
  • Receiving payments cash/credit card and reconciling the register drawer at end of shift.
  • Maintaining the inventory of liquor, beer, wine, and supplies for the bar, managing schedules for the bar employees customer service, excellent team member, and arranging drink specials and appetizers during football season.

Collector II

TCI- Total Card, Sioux Falls SD

Jun 2008Jan 2011

  • My position as a collector consisted of calling customers that had a past due account and trying to collect a payment on the account.
  • Supervised a team of 8 collectors, responsible for getting each team member to goal including myself, enforced rules of FRS INC, handled escalated phone calls, provided positive leadership to team members, maintained my own accounts amounting to 500+
  • Assisted other collectors with difficult or complex accounts and situations, utilizing knowledge of collections and procedural or legal guidelines .
  • As a result, I gained valuable credit and collection experience by making over 75 calls a day and collecting upwards of $150,000 per month attaining high collector awards in the process, for several months running.

Education

General Studies

Laker High School, Estherville IA

19951998

GPA 3.6 
Graduated with High School Diploma 

Office Technology

Pierre University, Pierre SD

20062007

  • Completed an course in Office Technology to gain hands-on experience and develop professional skills that will further my career after completion.
  • Front Office, MS Word, MS Excel, Power Point

Additional Skills

  • Personable, technically skilled professional seeking to apply experience in office management, computer technology, bookkeeping processes, and customer service.
  • Excellent communication skills quick to build rapport with clients.
  • Experience working on automatic dialer system and familiar with call center environment, stats, and precise scheduling procedures.
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