Bill Collector
Enhanced Recovery Company, Waycross, GA
Nov 2010 – Mar 2011
31501
- Making outgoing telephone calls to consumers who owe past debts to different clients
- Taking payments by credit card, debit card, or check to set-up payments or pay off the debt
- Typing in consumer's personal contact information into computer and calling bank to verify the account is open & active
Customer Service Representative
Fresh Beginnings, Valdosta, GA
Aug 2006 – Apr 2010
31605
- Making outbound & receiving inbound calls to follow-up with prospective car buyers about his or her experience at the dealership
- Setting VIP appointments for individuals to meet with Certified Sales Representatives to obtain additional information on the vehicle of interest
- Completing surveys on the computer to acquire feedback on what the dealership can approve on to make the experience better
Customer Service Representative & Resolution Specialist II
Convergys Corporation, Valdosta, GA
Aug 2003 – Feb 2006
31605
- Answering incoming phone calls to activate DirecTv Satellite equipment
- Resolving customer's issues with billing inquiries
- Taking payments over the phone by credit card/check