Super-Resume: Resume

Your Name

Interpreter

Vista, CA

your.name@example.com

111-222-3333

www.your-website.com

Summary

To attain a position as Administrative Assistant that utilizes my skills in the following: Excellent customer service skills, by-lingual, listening skills, excellent organizational skills, interpersonal skills, and ability to work independently or in a team.

Work Experience

Interpreter

Language Line Services

2005 – May 2011

Performance Manager

Language Line Services

2002 – 2005

Manage the performance of over-the-phone interpreters, interpreting in 157 languages in domestic and several overseas centers.

Evaluate customer service and interpretation skills, manage and resolve all customer complaints
Train and coach new interpreters with enthusiasm and motivation
Create monthly reports for the Director of Operations and Training Director.

Interpreter Operation Manager

Language Line Services

1996 – 2002

Managed a team of 105 Spanish interpreters

Evaluated customer service skills, attendance, performance and certification
Created and delivered customer service training, applicant orientation and new hire orientation

Interpreter/Quality Specialist

AT&T Language Line Services

1995 – 1996

Over the phone interpretation to all industries

Performed service observations to evaluate interpreters' customer service and language proficiency

Interpreter

AT&T Language Line Services (Kelly)

1994 – 1995

Interpreted over the phone for all professional and service industries and 911 emergency

Certified Medical Interpreter/Translator

Associated United Legal Interpreting

1990 – 1994

to1994

Interpreted for hospitals and doctors offices

Education

Bachelor of Science in Business Administration

Universidad de Adrogue, Buenos Aires, Buenos Aires

Coach for Life Institute

Skills

Spanish Interpreter, Life Coach