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Sr. Information Security Analyst

St. Louis, MO



Information Security Professional with over 10 years experience with subpoena fulfillment and providing top-notch customer service. Self-starter, highly skilled in maintaining information security practices and technologies to ensure ultimate protection of proprietary data. Proven record of identifying and implementing process improvements. Key skills and qualities include:
  • Subject matter expert for AS400
  • Ability to manage multiple priorities
  • Keen attention to detail
  • Continual Learner
  • Process Improvement
  • Motivational and encouraging leader

Work Experience

Sr. Information Security Analyst

Western Union Financial Services, Inc, Saint Charles, MO

2008Jul 2011

St. Charles, MO 2008 - July 2011
The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders.

Sr. Information Security Analyst
  • Screen all incoming subpoenas and other compulsory legal processes to ensure that they have been properly issued and served and for other issues that may affect the company's response.
  • Direct subpoenas to the proper fulfillment personnel.
  • Examine the records prepared by fulfillment personnel to ensure company's response is accurate and timely.
  • Build credibility and strong relationships with law enforcement, attorneys and other government entities through consistency, reliability and accuracy.
  • Collaborate with law enforcement and attorneys in order to determine the documents required in response to subpoena.
  • Prepare Certification of Authenticity for records produced.
  • Provide in-person testimony to interpret documents produced in response to subpoenas.

Western Union Financial Operations, St. Charles, MO 1999 - 2008


Western Union


  • Supervised a group of eight union associates responsible for the processing of an average of 270 subpoenas per month.
  • Reviewed incoming subpoenas from different law enforcement agencies and delegated to associates to issue responses.
  • Collaborated directly with law enforcement and attorneys to determine the documents required in response to subpoena.
  • Provided testimony to interpret documents requested via subpoena.
Western Union Financial Operations, Manager (continued)
  • Partnered with programming team to update and enhance all systems used, as well as conducted QA during testing phases to certify exactness prior to final implementation.
  • Prepared Standard Operating Procedures (SOPs) for transition project that ensured timely implementation with minimum of errors.
  • Participated in the transition of job functions to outsourced counter-part located overseas.

Project Analyst

Western Union


  • Assumed responsibilities of fellow managers during absence.
  • Provided in-person testimony for court proceedings requiring a Custodian of Records.

Senior Accounting Associate

Western Union


  • Investigated unmatched money transfers, data entry of rejected scanned checks, and reconciled Canadian money transfer account.
  • Gathered responsive documents in compliance of subpoena requests to include Western Union.
  • Money Transfer database research, retrieval and preparation of evidentiary documentation.
  • Conducted research for information in response to law enforcement and internal customer's request.

Customer Service Center

Western Union, Bridgeton, MO


Customer Relations Specialist
  • Investigated and resolved customer inquiries via proprietary system and software.
  • Assisted Western Union Agents with making corrections to money transfers sent via the store's terminal.
  • Researched and resolved issues with misdirected payments at the request of commercial subscribers.

Accounts Payable Clerk

Mercantile Bank Operations Center


  • Processed vendor invoices for payment.
  • Reconciled employee expense reimbursements as well as affiliate banks expense accounts.

Mercantile Bank Operations Center, St. Louis, MO


Mercantile Bancorporation was a $36 billion multi-bank holding company headquartered in St. Louis, operating 500 locations in Missouri, Iowa, Kansas, Illinois, Arkansas and Kentucky.

Sort Utility Operator

Mercantile Bank Operations Center


  • Operated and monitored IBM-3890 via on-line CRT, processed and sorted daily inclearings.


MBA in Business Administration

Webster University, Webster Groves, MO


Bachelor of Arts in Human Resource Management

Lindenwood University, Saint Charles, MO


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