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Management Analyst

Fairfax, VA



To obtain a management analyst position that would allow me to utilize my strong analytical, customer service, clerical, and extensive technological skills to advance my knowledge in Business Administration.

Work Experience

Management Analyst

Rockville, MD


I serve as a member of National Health Service Corps (NHSC) Application Intake Team. My duties include:
  • Date and log in incoming new site applications into Access
  • Examine new site applications for completeness and signatures
  • Request missing pages and missing information from site executive officials
  • Examine and updates State Recommendation Forms and log into Access
  • Review, organize, prepare, and distribute site files to analyst for review
  • Communicate orally and in writing with Primary Care Officers (PCO) requesting additional information regarding the approval process of applications
  • Provide technical assistance to clinical directors, Chief Executive Officers, Directors of Human Resource regarding requirements for applying to become an NHSC site.
  • Provide quality customer service to the PCOs when requesting state recommendation forms, making updates to application in ACCESS and SharePoint
  • Explain and clarify site application requirements and policies to persons with an interest in applying for site approval, directing them to our site website directions and general instructions
  • Organize, date and mail analyst decisions letters to the appropriate site officials
  • Enter and verify site data into the Bureau (BMISS) management information system
  • Create letters based on senior analyst decisions of site applications and mail to sites
  • Answer phones referring calls to senior analyst and the Branch Chief

Senior Delinquency Control Counselor

Navy Federal Credit Union, Vienna, VA


  • Performed clerical and administrative duties, i.e., filing, faxing scanning, keeping the manager's calendar, etc.
  • Monitored and replenished office supplies
  • Reviewed invoices from credit reporting agencies and other vendors making changes to discrepancies and forward to managers for payment
  • Served as liaison between the supervisor and collection staff providing technical assistance on procedures, policies, regulations, directives, instructions, reports, requirements, etc, when necessary
  • Planned and arranged section meetings and work schedules for managers and staff
  • Contact individuals expected to attend conferences and meeting, made travel arrangements and other accommodations for participants.
  • Gathered and provided agenda and background materials for meeting participants
  • Notified customers of delinquent and outstanding loans offering assistance for payment arrangements.
  • Provided financial counseling to delinquent members and co-makers of loan and credit card accounts.
  • Initiated and performed corrective actions and audits as required on credit card accounts
  • Trained new hires on Navy Federal Credit Union's policies and procedures.
  • Conducted initial analysis of incoming documents, correspondence and requests for action from staff.
  • Managed workflow and office operations for the Delinquency Control section
  • Maintained file system for Section.

Underwriting Assistant

BB&T Mortgage, Woodbridge, VA


  • Provided administrative supports to staff such as typing, photocopying, faxing and bulk mailings
  • Monitored and replenished office supplies, procuring, authorizing, controlling, and justifying supply purchases
  • and made equipment service/maintenance calls to vendors
  • Reviewed invoices from appraisers, attorneys, title and escrow companies, credit reporting agencies, etc. corrected discrepancies prior to authorization for payment
  • Prepared travel documents (authorization, vouchers, and local) and made travel arrangements and accommodations for both staff and other meeting participants
  • Attends meetings, took minutes, provided staff with minutes
  • Reviewed necessary forms from loan officers and completed the Fair Lending and compliance review form
  • Logged files into the Unifi-system and on-line Mortgage Loan Computer System.
  • Assisted the underwriters and Processors with mortgage application files, sent notice of information letters, requested appraisals and mortgage insurance for the client.
  • Maintained a complete and thorough knowledge of BB&T Mortgage Strategies, Polices and Procedures, market investor's guidelines
  • Received and responded to inquiries from mortgagees regarding mortgage loans
  • Answered telephone calls and greets members visiting the mortgage section
  • Prepared FedEx and application information packages for shipment/mailing to members, settlement agents, field sections, and to Headquarters
  • Sorted and distributed incoming mail and FedEx packages
  • Scheduled prequalification and application appointments for Mortgage Processor/Closers; maintained application and closing logs

Loan Delinquency Counselor

Credit Card


Navy Federal Credit Union
Vienna, VA
  • Controlled delinquency on outstanding loan and credit card accounts
  • Provided financial counseling to delinquent members and co-makers of loan and credit card accounts
  • Initiated collections on delinquent accounts
  • Initiated and performs corrective actions and audits as required on credit card accounts
  • Trained new hires on Navy Federal Credit Union's policies and procedures
  • Responded to member inquiries and requests for information regarding IRAs and Share Certificate accounts
  • Responsible for the purchase, redemptions, renewal and adjustments of IRA and Share Certificate accounts
  • Advises and counsels members and staff concerning certificate and IRA offerings and procedures both orally and in writing
  • Initiated corrective action and performed audits as required


Bachelors of Business Administration

Annandale Campus, North, VA


College Pre


Diploma in Information Technology Support

Germanna Community College, Fredericksburg, VA



Computer Learning Center, Alexandria, VA


Duval High School, Lanham, MD

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