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Computer Support Specialist

El Cajon, CA



Position as a Computer Support Specialist

Work Experience

Technical Support Representative

Cox Communications, San Diego, CA

Feb 2008Nov 2010

  • Resolved service related issues for digital video/HD converters.
  • Stabilized service problems with High Speed Internet connections.
  • Educated customers how to operate they're video and telephony devices.
  • Verified or corrected email and TCP/IP configuration issues.
  • Ensures timely and accurate information is provided to customers in a professional manner.

Computer/Network Support Technician

Shadow Mountain Ministries, El Cajon, CA

Jun 1999Oct 2007

  • Service maintenance and support for end-users in a Microsoft Windows environment.
  • Installed and maintained end-user workstations for required desktop service levels.
  • Assisted with installation and configuration of routers and switches in the network.
  • Met all needs of clients while working the customer service helpdesk.
  • Performed on-site assessment and resolution of laptop problems for remote users.
  • Awarded CompTIA A+ Certified technician.

Electronic Technician

Executone Information Systems, Poway, CA

Apr 1994May 1999

  • Excellent work ability during multi-tasking demands in high volume production environment.
  • Analyzed, tested, troubleshot, and repaired electronic circuitry.
  • Working knowledge of analog/digital multi-meters, oscilloscopes, and soldering stations.
  • Demonstrated ability to follow test, and quality control specifications explicitly.

Copier Technician

CDT, Inc, La Jolla, CA

Mar 1993Mar 1994

  • Maintained, serviced, and troubleshot high volume copiers and laser printers.
  • Maintained accurate daily work order database entries.
  • Responsible for all copier and laser printer monetary collections.

Sonar Technician

U.S. Navy, San Diego, CA

Nov 1984Mar 1993

  • Effectively analyzed, tested, maintained, and troubleshot electronic equipment.
  • Assisted with computer installation, configuration, maintenance and upgrades.


Computer Applications and Networking

Coleman College, San Diego, CA

Cuyamaca College, San Diego, CA

Additional Information

Two years extensive technical support. MS Office 2003/2007/2010 
Windows XP/Vista/7 Professional McAfee anti-virus 
Numara Track-IT 
Able to work independently or as a team member.
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