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Management Analyst

Upper Arlington, OH


Work Experience

Management Analyst

Ohio Department of Job and Family Services, Columbus, OH

Sep 2011Current

Conduct research and disseminate data to determine Medicaid/Medicare eligibility in accordance with state and federal guidelines 
* Analyze large and detailed Medicaid/Medicare eligibility reports to assure coverage is compliant with State and Federal statutes 
* Via e-mail work with numerous county Job and Family Service (JFS) case workers to quickly and accurately reconcile consumer eligibility discrepancies 
* Data Entry of recipient Medicaid/Medicare information into the Medicaid Information Technology System (MITS) 
* Communicate the goals of JFS to an array of staff from the federal, state, and local levels of government 
* Articulate the functions of JFS and Ohio Medicaid to consumers throughout Ohio 
* Develop and prepare training and procedure manuals for incoming analyst staff; update and maintain accuracy of training and procedure manuals 
* Prioritize and delegate tasks according to work flow demand and level of staff 
* Participate in meetings that are relevant to the organization and its mission 
* Assist with the oversight of work processes and policy guidelines among bureau chiefs, supervisors and agency directors. 
* Ensure that staff follows correct compliance protocol in relation to the Health Insurance Portability and Accountability Act (HIPAA) and other sensitive and confidential information protocols

Assistant Costume Designer

The Ohio State University Theatre Department, Columbus, OH

Dec 2010Jun 2011

Facilitated bi-weekly production meetings with all directors and designers associated with the production 
* Compiled and formatted meeting minutes for the head costume designer 
* Supervised crew and actor staff during the run of the production 
* Established and managed schedules for actors and crew members to ensure deadlines were met accordingly 
* Researched period appropriate costume history for school productions; prepared graphic displays for head costume designer 
* Coordinated actor fittings within the designers' schedules 
* Responsible for maintaining and prioritizing the up-keep of costumes and makeup 
* Trained in health and safety programs for staff of actors and crew

Switchboard Operator

The Ohio State University Medical Center, Columbus, OH

Feb 2010Apr 2011

Acquired proficiency in the Microsoft Office Suite: Word, PowerPoint, Works, and Excel 
* Managed detailed and confidential information for both hospitals and all related physician offices 
* Trained new employees in organizational and departmental policies and procedures 
* Developed in-depth knowledge of the Hospital Information System (HIS) 
* Maintained high attendance and repeatedly exceeded performance standards and goals 
* Experienced in health, safety and emergency procedures

Sales Associate

Macy's, Upper Arlington, OH

Aug 2007Dec 2008

Acquired and exercised the knowledge of store policies and procedures 
* Mentored new associates and communicated store policies and procedures 
* Developed strong sales strategies to increase revenue and profitability while also enhancing customer satisfaction through the marketing of store products and services at the point of sale


Bachelor of Arts in Theatre

The Ohio State University


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