• Accomplishments

o Implementation of Cisco VoIP phone system
o Upgrade of Autotime timekeeping system
o Expansion of network and systems into second facility
o Upgrade of MTO MRP system
o Installation of Cisco Catalyst switch resulting in 10x network speed increase.
o Upgraded and configured DNC system for manufacturing control.
o Developed disaster recovery process and infrastructure policy and procedures, maintained licensing and telecommunications contracts.

• Duties

o Manages the planning, design, coordination, configuration, implementation, and monitoring of all voice and data technology, and related carrier services (Internet) to meet business requirements.
o Administrator of SCCM patching system.
o Implements network architectures utilizing Web-based IP, LAN/WAN, network security, and broadband services.
o Maintained fiber / copper network, Windows7 network of 200 nodes, 7 servers, hubs and Cisco routers.
o Established testing of new products and software applications.
o Provided Microsoft Office, MTO (MRP planning system), Autotime (time keeping system), Desktop PC and laptop support.
o Responsible for physical, voice and data wiring within office area and manufacturing plant.
o Managed IT purchasing, licenses and systems planning

• Accomplishments

o Managed 300K IT budget, 500K inventory and all IT purchasing. Maintained licensing and telecommunications contracts Provided Microsoft Office, Lotus Notes, Desktop PC and laptop support for customers.
o Developed policy and procedures, disaster recovery process, inventory tracking, project management and HR databases using Lotus Notes Established testing of new products and software applications.
o Designed and managed office network, installed and configured firewall, hubs, CAT 5 wiring and Cisco routers.
o Managed IT purchasing, licenses and systems planning

• Duties

o Managed technical writing and support group. Provided mentoring and employee performance reports.
o Lotus Notes/Domino administrator, designed and managed Lotus Notes network.
o Responsible for server backups using Veritas Backup Express, network monitoring using LanScan and balancing. Maintained desktop and laptop support for office and remote users. Created image files using Ghost and Drive Image.
o Troubleshooting of software and hardware issues including support of MS Office, MS Outlook and Exchange server, network printing, Compaq desktops and servers, and IBM Thinkpad laptops.
o Maintained Nortel Phone system.

• Accomplishments

o Managed helpdesk team of four technicians providing support to 1400 field consultants. Developed training program for tech team and was responsible for yearly budgets and manpower planning, quarterly employee progress evaluations and bi-annual employee performance appraisals.
o Managed 500K IT budget, 600K inventory and all IT purchasing. Developed disaster recovery process and infrastructure policy and procedures, maintained licensing and telecommunications contracts. Established testing of new products and software applications.
o Designed and managed Intranet / Extranet network consisting of 17 NT 4.0 and Windows 2000 servers, 100 nodes, installed and configured Raptor firewall, hubs, fiber/CAT 5 wiring and Cisco routers. Maintained T1, Frame Relay and ISDN connections.
o Managed Novell network. Converted Novell network to Windows network
o Developed policy and procedures, disaster recovery process, inventory tracking, project management and HR databases using Lotus Notes Established testing of new products and software applications.

• Duties

o Administered three Notes/Domino servers, 100 mail users, and 5 websites. Developed inventory control database using Lotus Notes to track equipment inventory, licenses and IT purchases. Created in-house Lotus Notes and NT/2000 workstation training for new employees.
o Lotus Notes/Domino administrator

• Accomplishments

o Managed Support team of 10 engineers and 6 temps providing network operations support including server backups, configuration, desktop support and user account administration
o Developed yearly budgets and manpower planning, quarterly employee progress evaluations and bi-annual employee performance appraisals
o Developed plan to salvage parts from legacy equipment resulting in $1.5m in part cost savings.
o Set quarterly performance goals based on cost reduction/performance increases, to enhance Customer Equipment Service Divisions ROI
o Created monthly recognition program for excellence. Monitored call frequency, return calls, first fix calls and escalated calls to determine training needs.

• Duties

o LAN administrator for 200+ nodes. Lotus Notes administrator for division, over 4000 users.
o Managed field laptop inventory, created drive images and configuration
o Troubleshooting of software and hardware issues including support of MS Office, MS Outlook, Lotus Notes and Exchange server, network printing, Compaq/HP desktops and servers, and IBM Thinkpad laptops.