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Your Name

IT Project Manager

Auckland

your.email@example.com
111-222-3333
www.your-website.com

Summary

A multi-skilled professional with a superb track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. I am an easy going individual who enjoys challenging and diverse roles and is confident working with technical experts from any industry. Presently looking to join a company that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to its employees

Work Experience

IT Project Manager - Agile

Since Then, Auckland

Jan 2016Current

  • Utilize and manage the Software Development Life Cycle to implement improvements, changes, modifications in a .NET and AS/400 environment as well as SQL queries to business partners within the PMO team.
  • Oversee the application of project management methodologies during phases of the project life cycle consisting of project design, task creation, artifacts tracking, scope management, quality and performance reporting, and cost control.
  • Manage cross functional teams consisting of Business Analysts, Lead Architects, .NET and AS/400 Developers and report project status via dashboards.
  • Project resource tracking to ensure adequate bandwidth amongst developers.
  • Strong contributor to the design and implementation of the SDLC process for major and support projects.
  • Implemented Change and Release Management process.
  • Maintain and support the IT PMO documentation repository which includes templates used within the SDLC as well as associated process flows and procedural documentation.
  • Assisted the IT PMO in the creation, maintenance, training, and implementation of processes and procedures (SDLC Framework
  • Coordinated preparation of various internal and external reports by gathering, analyzing, and summarizing data within Project Server along with information received by team members during weekly status meetings
  • Review and audit project data for completeness and accuracy.
  • Maintain master project schedule with project managers to ensure that dependencies, impacts, and progress are tracked.
  • Prepared presentation materials and reports for executive management status and update meetings.
  • Supported tracking and reporting of project hours for monthly capitalization and status reporting.
  • Provided coordination and assistance with pre-release, release day, and post-release communication and implementation tasks.
  • Support lessons learned management process internal and external to PMO
  • Provided administrative and analytic support to the IT PMO and assisted with special projects as needed.
  • Collaborated with client and Subject Matter Experts to identify implementation objectives and goals
  • Defined and directed project goals, objectives, critical success factors, milestones, and risks.
  • Collaborated with client team to define corporate strategy based on business goals and strategic initiatives
  • Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions
  • Created detailed project design documents and task-level projects
  • Track and report project status, ensure completion of assigned tasks, identify issues and escalate as necessary.
  • Document project progress
  • Worked on overall project planning through reporting on project schedules and deliverable

Agile Project Manager

Smartrak, Auckland

Jun 2015Dec 2015

Client: FONTERRA

Smartrak New Zealand, provides effective fleet management solution and GPS Tracking, In the current project I am responsible for effective roll out of system for all Fonterra Trucks and Tankers in New Zealand

  • Responsible for overall project, as well as the successful rollover and operation of the project following the defined plan. 
  • Working effectively with network of stakeholders/clients/assigned consultants to provide intelligence and insight about the project to organizational leads. 
  • Ensuring that the project management practices in the project conform to the overall program governance structure and practices 
  • Collaborating with other team members to ensure the proactive and timely resolution of plan, dependency, risk and issue discrepancies 
  • A specialist on the team that understands how to properly set up projects and how to address constraints for deals around rev rec, bookings models, billings model 
  • Defining and report critical metrics throughout multiple tracks to provide status/visibility and execution against objectives 
  • Collecting and documenting final deliverables according to agile methodology, lessons learned, and ideas for continuous improvement as the projects proceed.
  • Scoping and re-Scoping of Projects.
  • Scrum Master for Multiple Projects
  • Asset Management

Program Manager (Agile/PMP)

Promeance, Sydney

Jun 2012May 2015

Responsible for managing complex Web Studio, ERP, EDRMS, SIEBEL, ABS, Single View, ICMS, SharePoint, CRM and SAP Projects. Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work. Direct project portfolios ranging from $10M to $20M. Scope of responsibilities includes implementing stakeholder requirements for database design and validation.


Selected Accomplishments:

  • Responsible for procurement of Business and Tender
  • Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on customer satisfaction surveys distributed to study delivery managers during project initiation, monitoring, and closeout phases.
  • Stepped in, turned around and saved a $5.5M project, successfully restoring client confidence for a five year, at risk project by building and deepening customer relationships for the express purpose of surpassing client expectations and advancing project status.
  • Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operations costs.
  • Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to sponsors
  • Project Clients included, ANZ (Australia), Optus (Australia), Fulham and Chelsea Collage  (UK)
  • Promoted to Program Manager, responsible for Managing multiple streamline projects and 5 Project Managers and responsible for clients.
  • Work closely with vendors to build and review all design aspects and items for our customer’s solutions and projects. 
  • Supervision of telecom installation activities for different projects in different locations
  • Strong experience in operation, maintenance, design and implementation of microwave links 
  • Working quality and safety as per Promeance standards
  • Follow up the activities progress and obtain acceptance signatures from the customer 
  • Managing the deployment and operation for different technologies; Microwave, transmission, satellite, RF, LTE 
  • Coordinate Wi-Fi and VSAT connectivity
  • Managed up to 9 different projects at any given time 


Agile Project Manager

COCHLEAR, Sydney

Sep 2011Dec 2012

Responsible for ensuring the implementation of User On boarding and single sign on project from Procurement to go live. Project included integration of multiple databases, Websites (SharePoint Integrations) and online apps to a central online customer faced processing portal. Responsible for client management integration using Sibel and SAP CRM.


Selected Accomplishments:


  • Cultivated and nurtured effective working relationships with executive and upper management, persuading adoption of improved health and safety measures.
  • Successfully gathered and co-ordinated  project scope and requirement which was  stuck for past 5 years
  • Developed and facilitated highly effective risk management system to enhance the software quality by increasing and effectively channeling the use of performance and development
  • Trained and developed classes, delivering web-based, customer service, and data migration and user on boarding process procedures.
  • Reviewed project to ensure compliance with FDI requirements and international laws. Facilitated integration and communication of change and enhancements to existing programs. Managing off shore stakeholder meeting and guiding them though process.
  • Successful managed a project integrating 26 websites, 3 CRM, and 5 databases for user-on boarding via Tim/Tam


Agile Project Manager

Australian Institute of Health and Welfare, Canberra

Mar 2011Sep 2011

  • Provided support to management and operational staff
  • Supervised a team of Assistants and Purchase Card
  • Order engineering supplies (cell phones, technology equipment, etc.)
  • Manage time card process, inclusive of Engineer payroll upload creation, review and posting.
  • Manage time-card approval process
  • Run overtime reports, track paid-time-off for Engineers
  • On boarding and ongoing support for Engineers for MES specific items (supplies, etc.). Direct engineers as appropriate to Human Resources Service Center, Human Resources and Payroll departments
  • Coordinating all administrative processes associated with implementation of additional client portfolios within the region
  • Creating and maintaining Engineer files as they relate to operations
  • Performing other tasks as may be required
  • Coordinate meetings, including travel arrangements and expense reports
  • Responsible to track project changes and produces updated site based schedule as agreed with engineering and project management
  • Planned project progress, define sub goals, milestones and tasks, time and resource planning.
  • Manage project personnel responsible for implementation of the project tasks, hold and chair regular works meetings motivate staff, manage conflicts and crises.
  • Document project progress [project file, project log].

Project Manager

Waikato District Health Board, Hamilton

Sep 2009Feb 2011

  • Provided financial reports to systems and project managers on agile projects to assist in tracking monthly spend and adjustments budgets to meet projections via STAMP reporting system
  • Serves as point of contact for project information and updates
  • Assisted Project Managers with financials such as forecasting budgets
  • Manage SharePoint documents.
  • Monitor program revenue and expense reports, review for accuracy and completeness.
  • Worked on overall project planning through reporting on project schedules and deliverable.
  • Monitor program budgets by reviewing reports and program expenses to determine if allocated funds have been spent as specified
  • Assist with the preparation of a variety of reports covering budget status, forecast reports and other management reports.
  • Provide support to the Project Manager in planning, managing, and monitoring major projects from concepts through implementation
  • Gather project requirements and develop documentation
  • Ensure all project s adhere to high quality standards, meet customer expectations, and are delivered on time and within budget.
  • Track and report project and budget status, identify project/production issues and identify resources to provide solutions or escalates to avoid project delays
  • Track and report project status, ensure completion of assigned tasks, identify issues and escalate as necessary.
  • Track overall totals, projections, and spends to date
  • Track modifications utilizing financial reports
  • Engage with project managers to ascertain current project totals and provide explanations on variances.
  • Manages, through subordinates, the budgeting, forecasting, planning, analysis and reporting activities including the consistent collection and processing of financial information from business and support units and the development of internal management reports and other financial metrics used to measure performance including baseline and strategic results, variances to budget and plan,
  • Ensures management has accurate information and estimates to make informed
  • Evaluates existing reports on an ongoing basis and manages the development of new reports in response to changing reporting requirements.

Project Manager

The IT Syndrome, Sydney

Jan 2006Jul 2009

  • Maintained and Project Managed multiple projects and teams including architects and consultants, with project management responsibilities.
  • handling all administrative responsibilities.
  • Reviewed contracts for accuracy and content and made corrections when necessary.
  • Developed presentations and project tracking documentation using MS Word, Excel, PowerPoint and MS Project. Generates daily, weekly, bi-weekly, monthly and quarterly reports.
  • Supported all project management staff with multiple projects. Also maintained reports for Senior Managers and Project Management staff.
  • All other activities reasonably related to the successful administration and completion of the Project and Services, assist with project budget and schedule preparation
  • Assisted Senior Project Managers along with overseeing projects on an as-needed basis. Ensured vendors were provided documentation on time. Oversaw customer add, moves and changes.
  • Performed periodic job inspections and special projects as needed.
  • Supervised vendors to ensure satisfactory completion of projects.
  • Assisted the Regional Director with client related and departmental requests for information.
  • Managed the project close out process in accordance with agreed service levels.
  • Attended site meetings and reported on site activities, deficiencies and warranties from time to time.
  • Used document control when processing invoices and various contract agreements.
  • Tracked invoices, purchase orders and change orders and report to Project Managers.
  • Supported the project staff by creating electronic work orders in a database and providing updates and reports on those work orders.
  • Facilitated project logistics such as meetings, conference rooms, conference calls, etc. Taking meeting minutes and action items during meetings and performing basic follow-ups.
  • Hand over project results, draw up final project report
  • Analyze and process the project experiences best/worst practice
  • Planned project progress, define sub goals, milestones and tasks, time and resource planning
  • Present and document interim results cooperate with management, customers and steering committees, carry out reviews.
  • Document project progress [project file, project log].

Project Coordinator

AREVA, Sydney

Jan 2003Jul 2006

  • Assisted Project Managers, VP's including Engineers and consultants, with project management responsibilities regarding MOX (Mixed Oxide Fuel) project.
  • Review contracts.
  • Completed sections of disbursement requests/vouchers/invoices; verified disbursement request/vouchers/invoices for accuracy and compliance with procedures.
  • Independently resolved issues of non-compliance. Informed management of serious non-compliance issues.
  • Tracked the status of disbursement vouchers.
  • Created and maintained electronic and hard-copy disbursement voucher files.
  • Located and retrieved information from files.
  • Used document control for the process of invoices
  • Supervised vendors to ensure satisfactory completion of projects.
  • Assisted the Regional Director with client related and departmental requests for information.
  • Managed the project close out process in accordance with agreed service levels.
  • Attended site meetings and report on site activities, deficiencies and warranties from time to time.
  • Developed presentations and project tracking documentation using MS Word, Excel, PowerPoint and MS Project. Generates daily, weekly, bi-weekly, monthly and quarterly reports.
  • Supported project management staff with multiple projects. Generated reports for Senior Managers or Project Managers.

Project Assistant

Hewlett-Packard, London

Dec 2001Nov 2002

  • Assisted the Business Support Services Communications Director, Radio Network Specialist Supervisor, and Electronic Supervisor with various type clerical and executive admin duties; reconciled, monitored and analyzed the status of division's budgeting funds; coordinated requests for transfer of funds; administered and processed invoices and other financial and administrative transactions; served as division credit card proxy; maintained all personnel and administrative records.
  • Filled in as a Database Administrator, to monitor the Motorola based infrastructure database.
  • Attended Motorola School for training on their infrastructure database.
  • Scheduled meetings and appointments using Microsoft Outlook; coordinate participants; reserved and prepared meeting space, and made travel arrangements.
  • Tracked and monitored various projects and programs; identified and communicated important issues to management for discussion and resolution.
  • Prepared reports, letters and memos; proofread for typographical errors and ensured correct grammar and punctuation; administered purchase order requisition process; controlled and maintained office supplies inventory, completed purchase and payment requests.
  • Scheduled and coordinated training and team building locations, supplies, resources, etc.
  • Attend site meetings and report on site activities, deficiencies and warranties from time to time.
  • Develops presentations and project tracking documentation Generated daily, weekly, bi-weekly, monthly and quarterly reports.
  • Upgraded and maintained training documentation; coordinated employee recognition events, gift selection, etc. Maintained training database; oversaw training registration.
  • Served as lead customer service agent for division, managed vendor relationships and obtained proposals along with maintaining a variety of records and files.
  • Tracked spending and balanced the budget; processed and filed invoices. Maintained ledgers to tract or contract cost and revenue and ROI.
  • Assisted in the development and documentation of procedures used in shipping and receiving activities.
  • Performed a variety of clerical duties related to departmental operation, personnel, budget, and payroll activities
  • Observed hours of duty, leave and other attendance obligations; Conducted and/or assists in coordination of "Special Events and Activities"
  • Answered multi-line phone system and screened calls; took and promptly delivered legible and complete telephone messages. Entered data into a database computer system; Responsible for accounts payable and accounts receivable, as well as monitoring contracts.
  • Used document control for various contracts and agreements.
  • Supervise vendors to ensure satisfactory completion of projects.
  • Assist the Regional Director with client related and departmental requests for information.

Education

  • PMI – PMP Practice, Project Management Professional, Sydney 
  • Prince 2 Practice, Sydney
  • Certified Business Analyst, Sydney
  • Certified in Project Portfolio Management, Sydney
  • Certified in Project Program Management, Sydney
  • Certified in ITIL Foundation, Sydney
  • CAPM – Certified Associate in Test Management, Sydney
  • ISQTB Certifications, Sydney
  • Automation and Performance Testing Certification, Sydney
  • Honors in Computer Science, University of Western Sydney

Additional Information

Areas of Expertise
  • Project methodologies:
  • Project initiation
  • Project planning
  • Project execution
  • Project control
  • Project closing
  • Project tracking/reporting
  • Project communications
  • Achievable development plans and schedules
  • Scope/requirements definition
  • Analysis of business problems/needs
  • Decision making
  • Negotiation, persuasion and communication
  • Full lifecycle development
  • Internal and external client/customer service and support
  • Process change/improvement
  • Needs analysis
  • Tactical/strategic planning
  • Quality risk
  • Critical thinking
  • Performance management
  • Change management
  • Technology integration
  • Conflict management
  • Problem solving
  • Cost Point Accounting.
  • Planview , STAMP
  • PMS
  • Clarity
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