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Your Name

Secretary

Sugar Land, TX

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

Secretary

Department of Treasury, Houston, TX

Jun 2010Current

This is a federal job) 
Supervisor: William Gale (281-721-7661) 
Okay to contact this Supervisor: Contact me first 
As a small business/self employed group secretary I perform a variety of secretarial and administrative clerical services. I research taxpayer accounts for revenue agents assign to the case file. I ensure administrative reports are input in a timely manner. There are 
12 Revenue Agents assign to this group that I send email reminders to submit their 
4502 to me. I double check for accuracy, and make corrections if necessary. As a group 
secretary I also, provide administrative back up to another group, mail processing, 
closing cases, and pulling reports from IDRS for the manager. I input the Forms 3081 in 
SETR and validate time. When a Form 5345D is submitted I review that the agent and the manager both sign the form, all fields are filled and there is a Key case. I 
communicate professionally and courteously with co-workers and taxpayers. I 
determine the customers' needs for example, when a taxpayer calls to drop some 
documents for a revenue agent, I go downstairs and pick up the documents and put in the agent's drop file; also, when a taxpayer calls looking for the agent assign to their 
case file I either transfer the call or take a message. I have advice taxpayers of their 
rights as defined in the examination and appeal guidelines in Spanish for non English 
speaking taxpayers. I have been involved with the actual examination procedures, and an explanation of current tax while shadowing senior revenue agents. I communicate 
well through written messages including e-emails, effectively to other employees. I e- mail individuals when corrections are needed on their 3081, 4502, or GovTrip, etc. I 
communicate effectively orally to other employees and managers. I follow procedure to protect confidential data. For example, shredding paperwork no longer needed, locking up cabinets with sensitive information, place documents/cases face down when not 
working on them, and I only relate sensitive information on need to know bases. I 
receive telephone calls; give routine and non-routine information, answer questions and direct calls and visitors to appropriate person or office. Receive and control mail and 
suspense items, routing them directly to the appropriate person or office for action. 
Prepare and type a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents etc, using word processor or personal 
computer. Organize and maintain files, records, handbooks, and other materials. I also 
maintain supervisor's calendar and prepare travel vouchers. Determines which matters 
must be referred to the supervisor, supervisor's subordinates, or to another office. I also, 
I make arrangements for conferences including space, time, people, etc. I attend group 
meetings and prepare the minute report of the proceedings. Receives and reads 
incoming correspondence, reports, instructions, etc.; screens out those items which can 
be personally handled and routes remaining material to supervisor or subordinates. 
Receive telephone calls, give routine and non-routine information, answer questions, and direct calls to appropriate person or office. Also, receive and control mail and suspense items, routing them directly to the appropriate person for action. Including 
preparing and typing a variety of correspondence, reports, forms, requisitions, requests 
word processor or personal computer. Organize and maintain files, records, manuals, 
handbooks, and other related materials. Schedule appointments and engagements, 
prepare notes regarding topics to be discussed; and review travel vouchers. In addition, 
manipulate automate information systems to perform duties associated with the retrieval of information. Opens, assigns, closes, modifies, and consolidates cases; sets, covers, 
assigns leads; and responds to inquiries. Maintain personnel folders and updates 
various types of administrative information. Create, maintain, and dispose of records and files in accordance with the retrieval of information from various databases. 
Transcribe information into specific formats; and revises or purges information to ensure 
consistency, accuracy, and conformance to policy. Review all correspondence and documents prepared for signature of or requiring coordination. Arranges meetings, 
including space and time, and informs participants of topics to be discussed. Coordinate 
work of the office with other offices. Expedites work by assisting in collection and assembly of data and submission of reports. Provide administrative assistance to the 
manager, territory manager, and agents. Maintain files and records. Submit requisitions for office supplies, and publications. Performs time keeping functions. Maintains key 
control, and records management. Maintain control records of incoming and outgoing 
correspondence and action documents and follows up on work in progress to ensure 
deadline reply dates will be met. Review outgoing correspondence. I take corrective 
action as required to ensure a quality product.

Tax Preparer

Neighborhood Tax Centers, Meadows Place, TX

2013Jan 2013

01/2013 
10435 Greenbough Dr. - 
Meadows Place, TX 77477 United States Present 
Hours 
per 
week: 5 
Tax Preparer 
I am volunteering to preparer taxes of individual taxpayers involving tax issues. 
 
I have pass the Certification Test basic and intermediate level giving by the IRS to be 
eligible to process tax returns.

Office Automation Clerk

Department of Defence/NAVFAC Hawaii, Pearl Harbor, HI

Oct 2009May 2010

PEARL HARBOR, HI United States Salary: 
24,508.00 USD Per 
Year 
Hours per 
week: 40 
Series: 0326 Pay 
Plan: GS Grade: 
04 
Office Automation Clerk (This is a federal job) 
As an office automation clerk I use varied and advanced functions of multiple office 
automation software to produce a wide range of documents and to perform 
miscellaneous clerical support; preparing a wide variety of recurring correspondence, 
internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others; reviewing and 
processing incoming and outgoing correspondence, materials, publications, regulations, and directives; receiving and directing telephone calls or visitors; and establishing, 
updating, and maintaining office records of various types that may be needed or will 
assist in the efficient operation of the office; creating speed sheets: budgeting for office 
supplies and training purposes. Designs and organizes filing systems, and office work 
flow processes to ensure the best possible work performance outcome. Operates, and keeps abreast of computer software upgrades, and program changes. Devises, utilizes, and submits computer charts, graphs, spreadsheets, word processing, and desktop 
publishing items. I prepare and type a variety of correspondence, reports, forms, 
requisitions, requests for personnel actions and legal documents etc., using Outlook, 
Microsoft Word and Excel; organize and maintain files, records, manuals, handbooks, and other related materials. I am flexible and adapt quickly to changes. I am 
understanding, friendly, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different 
situations. I display high standards of ethical conduct & understand the impact of violating these standards on an organization, self, and others; I choose an ethical 
course of action. 
SECURITY CLERANCE: SECRET

CUSTOMER RELATIONSHIP REPRESENTATIVE

Bank of America, Brea, CA

Jul 2006Oct 2009

BREA, CA United States Salary: 
33,000.00 USD Per 
Year 
Hours per 
week: 30 
CUSTOMER RELATIONSHIP REPRESENTATIVE 
As a Bank of America Customer Service Associate I strive to delight customers in every 
customer interaction. While customer calls are mostly routine, as an Associate I have the ability to assist both the English and the Spanish customers knowing when to deviate from standard procedures and scripts to find an appropriate resolution for the 
customer. I work in a fast-paced environment and require the ability to multi task. I 
possess good communication and problem-solving skills. I also have the ability to use a 
computerized system for performing customer transactions, gathering and researching 
information, and resolving customer issues. Receives incoming phone calls, inquiries, 
correspondence, memorandums, and written inquiries. Determines appropriate level and or immediate actions to be taken by reviewing all inquiries and documents. Notifies 
management as applicable to situations requiring advanced actions. Drafts and types 
correspondence, letters, memorandums and messages. Prepares correspondence 
cover sheets for personnel customer actions. proofs all administrative work prior to final 
drafts. Receives and acts on oral instructions, accomplishing assigned tasks with no 
difficulty, and no supervision. Utilizes and ensures all correspondence are error free, and the correct punctuation, spelling, capitalization, and office letter head are in place. 
Received and transmits electronic mail. Maintains and manages electronic mail 
workloads. Devised and manages a systematic process for managing customer 
inquiries. Compiles data to be utilized for required report submissions, and budgetary 
cost analysis. Monitors customer complaints looking for trends and apparent shortages, and or flaws. Reconciles administrative documents, and or, invoices as mandated by management. Performs various clerical duties to include, but not limited to filing, usage of automated office equipment, making copies, and disseminating correspondence. 
Prepares and maintains accurate time and attendance data. Utilizes and maintains a 
calendar of scheduled events, appointments, and meetings. Such duties are maintained both as written documents, as well as electronically. Monitors, schedules, and prioritizes 
workloads independently. Receives phone calls and visitors for matters pertaining to official business. Maintains records of historical data for future retrieval. Requisitions 
office supplies and office equipment. Assigns a controlled job work number to incoming 
customer inquiries. Removes typographical errors from all office workload documents. 
Writes simple and non-repetitive correspondence, both English and Spanish. Keeps 
abreast of fast paced changes to office procedural guidelines. Attends meetings, and training conferences as required. Diffuses complex customer problems. Follows up on 
customer inquiries and staff inquiries as needed.

SALES TEAM MEMBER

KAY JELEWERS, Montclair, CA

Nov 2005Nov 2005

11/2005 - 
MONTCLAIR, CA United States 02/2009 
Salary: 
10.50 USD Per 
Hour 
Hours per 
week: 20 
SALES TEAM MEMBER 
Supervisor: Rene Ortiz (9096250795) 
Okay to contact this Supervisor: Yes 
I have more than 2 YEARS EXPERIENCE working in RETAIL DYNAMIC, CUSTOMER- 
SERVICE as driven individual with excellent communication and interpersonal skills and the ability to excel in achieving company goals. As a Kay Jewelers Sales Team Member 
I was top grossing Team Member for 3 consecutive months in net sales and received 
recognition for consistent customer satisfaction.

Okay to contact this Supervisor

U S Army,

Jun 2000Feb 2005

06/2000 - 02/2005 
FORT POLK, United States Salary: 
30,000.00 USD Per 
Year 
Hours per 
week: 50 
63B LIGHT-WHEEL VEHICLE MECHANIC 
Supervisor: SGT. FOX ((337) 531-9632) 
Okay to contact this Supervisor: Yes 
While assigned to a to MILITARY POLICE COMPANY I conducted LAW 
ENFORCEMENT activities, PHYSICAL SECURITY and FORCE PROCTECTION. 
Maintains power assisted brake systems, wheel vehicle suspension systems, wheel 
vehicle wheel/hub assemblies, wheel vehicle mechanical (manual) steering systems, 
wheel vehicle hydraulic (power) steering systems, and wheel vehicle crane/ hoise/winch 
assemblies. 
While enlisted in US ARMY I attended the US ARMY TRAINING CENTER at FT 
JACKSON, SC UPON COMPLETION OF THE COURSE, I DEMONSTRATED THE 
SKILLS NECESSARY FOR SURVIVAL IN A COMBAT ENVIRONMENT INCLUDING 
MARKSMANSHIP, PHYSICAL CONDITIONING, NAVIGATION, AND COMBAT 
TECHNIQUES. AUDIO-VISUAL MATERIALS, PRACTICAL AND CLASSROOM 
EXERCISES, DISCUSSION, AND LECTURE. TOPICS INCLUDE PHYSICAL 
FITNESS, MARKSMANSHIP, COMMUNICATION SKILLS, FIRST AID, COMBAT 
SKILLS, TACTICS, NAVIGATION, N.B.C. WEAPONS, AND TESTING. 
 
SECURITY CLERANCE: SECRET 
Training:

Education

Bachelor's in ACCOUNTING

UNIVERSITY OF PHOENIX HOUSTON, Houston, TX

2013

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