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Your Name

Customer Service Representative

Joliet, IL

your.email@example.com
111-222-3333
www.your-website.com

Summary

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Work Experience

Customer Service Representative

JCPenney,

Nov 2011Dec 2011


Job responsibilities:
  • Answer customers' questions
  • Help customers with returns or exchanges
  • Stay current with sales prices
  • Maintain clean and orderly checkout areas.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Request information or assistance using paging systems.
  • Resolve customer complaints.

Customer Service Representative

Pizza Hut,

Aug 2011Sep 2011


Job Responsibilities:
  • Take customers orders, drive thru, walk-in, and phone orders
  • Stay current with sales prices
  • Confirm with customers to make sure that they are enjoying food and take action to correct any troubles
  • Explain effectively how different menu items are made, describing the cooking methods and ingredients
  • Inform customers of daily special items
  • Maintain clean and orderly checkout areas
  • Removes dishes and utensils; cleans and dusts tables and chairs
  • Receive payment by cash, check, credit cards, or automatic debits.
  • Responsible for product preparation and presentation
  • Resolve customer complaints

Customer Service Representative

Dunkin Donuts,

Jun 2011Sep 2011


Job Responsibilities:
  • Take customers orders, drive thru or walk-in
  • Open and close registers
  • Stay current with sales prices
  • Confirm with customers to make sure that they are enjoying food and take action to correct any troubles
  • Attend customers to their tables
  • Explain neatly how different menu items are made, describing the cooking methods and ingredients
  • Inform customers of daily special items
  • Responsible for product preparation and presentation
  • Maintain clean and orderly checkout areas
  • Removes dishes and utensils; cleans and dusts tables and chairs; fills sugar, salt, and pepper containers; sweeps floors
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Request information or assistance using paging systems.
  • Resolve customer complaints.

Customer Service Representative

Best Buy,

Oct 2008Apr 2010


Job responsibilities:
  • Answer customers' questions
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Stay current with sales prices
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Maintain clean and orderly checkout areas.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Request information or assistance using paging systems.
  • Resolve customer complaints.
  • Sort and count coins.
  • Stock shelves, and mark prices on shelves and items.

Customer Service Representative

Kmart,

Aug 2007Feb 2008


Job responsibilities:
  • Answer customers' questions
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Stay current with sales prices
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Maintain clean and orderly checkout areas.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Request information or assistance using paging systems.
  • Resolve customer complaints.

Education

Diploma

Plainfield Central High School, Plainfield, IL

Additional Information

SKILLS SUMMARY
  • Possess good and effective communicational skills
  • Four years of experience in the field of sales and retail principles
  • Capable of customer service orientation
  • Handling Cash
  • Proficient in cash registers, scanners, and affiliated with POS systems, etc.
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