Computer System Analyst
Abacus Technology F.E Warren,
Jun 2009 – Sep 2010
Imaging, Updating, Fixing, Desktop's/Laptops/Servers.
Working in Active Directory/DRA/ HYENA.
Creating/Deleting/Updating accounts to the Domain.
Analysis of the interrelationships of pertinent components of the Airforce
systems. Hardware Custodian, CSA, ETC.
System Admin/Helpdesk Admin
Dec 2008 – Jun 2009
Repair and Reinstallation of Desktop Systems.
Creation of Email accounts and Network Logins in Active Directory and
Modification and Updating of Active Directory Accounts.
Adding, Modification and Creation of GPO accounts.
Slaving Drives and adding Memory and repairing other Hardware issues.
Working in Remedy and Multiple applications like ADLS.
Modifying Members Security access to group mail box folders.
Deleting and Disabling Accounts.
Updating, and Applying Certificates for Access and Encryption.
Supervisor of ICE IT Service Desk in TN and CO
SAIC, Boulder, CO
Aug 2007 – Feb 2008
Create and update Deliverables to upper management.
Monitor and Manage Staff hours and performance.
Create and Update Analyst schedules, time cards and projects.
Monitor and update Upper management on progress of special projects.
24/7 on call for all outages nationwide at all ICE facilities.
Also as Domain and Active Directory Admin, Black Berry
Admin and VPN Admin.
Reviewing resumes and Interviewing and Hiring of new Staff.
Created seating arrangements and seating charts for analyst.
Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for overall projects.
Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications
area or computer specialty area in the organization.
Developed and trained analyst on Outage coordination duties and emergency procedures.
Designed and developed many spreadsheets to track active projects at the service desk and for reports to the customers.
Senior Technical Helpdesk Analyst / Outage Coordinator
Northrop Grumman Corporation, Denver, CO
Dec 2003 – Aug 2007
Modify and repair VIP accounts dealing with Blackberry and Exchange
issues. Work directly on Server and Exchange issues on weekends.
Worked with planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with CIS, CBP, ASC outside the
organizational unit and development of project controls and
Adaptation of guidelines or precedents to the needs of the assignment and groups. Report and coordinate outages nationwide.
Develop and publish the Helpdesk work schedules.
Monitor Helpdesk statistics and Ticket Quality Reviews.
Run CMS attendance reports and update the attendance database.
Perform one-on-one on problem performance review meetings with staff as a result of customer escalation calls. Create contract required weekly
Reports, with multiple deliverables
IT Technician / System Analyst
TEK System, Denver, CO
Mar 2003 – Dec 2003
Assist users throughout the U.S. and overseas in the assembly of systems and installation of software.
Resolve application problems for issues that require a security clearance
IT Technician / System Analyst
LSI Logic, Colorado Springs, CO
Sep 1999 – Dec 2001
Modified NT and Unix servers adding new software, updates, remote access, Web boxes, etc.
Loaded and setup disaster recovery equipment (optical storage unit, library, etc.).
Directed the activities of several workers engaged in computer operations ensuring that work quality and quantity were met.
Created policies and procedures for carrying out computer operations.
Forecasted' and scheduled maintenance for servers and libraries.
Consulted with software and hardware vendors and other company data centers to solve problems impeding computer processing.
Coordinated and scheduled three to six tape libraries activities.
Supervised helpdesk employees and operators on technical issues and scheduled events, such as planned outage and server additions.