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Insurance Agent

Geneva, OH


Committed professional who recognizes the importance of relationship building to develop and retain satisfied employees and loyal customer following. Congenial team player with the focus to master new responsibilities, the organizational skills to follow and ensure assigned projects are completed in and accurate and timely manner. I have the discipline and dedication to maintain consistent performance and produce excellent results in a multi-tasked environment.

Work Experience

Insurance Agent

United Services Automobile Association, Colorado Springs, CO

2002 2002

719) 598-0015 Jessica Berkshire Apartments Colorado Springs, CO 
Leasing Agent 
* Took future residents on tours of the 300 apartment complex, noted all qualities and amenities and gave any interested clients an application to fill out. I took necessary application fees and submitted forms for a background check 
* Read market surveys bi-weekly and evaluated if rent was competitive, I would share ideas with the manager to help keep rent, deposits and application fees competitive in an ever changing market 
* Typed leases and all addendums to leases in a timely manner along with any other time sensitive forms and documents 
* Made keys and welcome packets for new residents and always made them feel welcome by having all paperwork prepared for signing. I often stayed late to help accommodate working, military and out of town new residents. 
* Walked and cleaned the apartment or town home to make sure it would be above resident standards 
* Went over lease information with new residents and made sure all appropriate paperwork was in order and understood along with pool passes and recreational passes 
* Entered "traffic", application information and status, intent to vacate and lease information into Rent Roll data base 
* Answered resident questions and promptly responded to any maintenance requests, kept an team oriented and friendly workplace by letting maintenance workers know when an apartment would be vacated or rented 
* Decorated the club house for special events and made cookies and coffee everyday to make residents and future residents feel at home 
* Trained new employees 
* Organization & a friendly manner was the key to the success I had in leasing apartments 
* Answered many different phone lines and transferred calls if necessary 
(719) 362-5820 Camelback Pointe Apartments Colorado Springs, CO 
Leasing Agent 
Many of the same tasks noted above I am a quick and efficient learner 
* Signed for boxes and notified residents of packages and mail 
* Entered information into data base, Yardi 
* Filled out leasing paperwork and filed accordingly 
* Served a breakfast buffet every Sunday to residents 
* Made sure all leasing prices and brochures were current and correct 
* Went above and beyond duties such as helping elderly residents with groceries to delivering backed up mail to a sick resident 
2002 United Services Automobile Association Colorado Springs, CO 
Insurance Agent 
* Took vigorous state required tests and courses to obtain insurance licenses 
* Frontline underwriter and accountant for automobile policies, I set up insurance and found the best rates for callers and sent proper identification cards 
* Obtained 11 licenses in 11 different states to produce, edit and manage insurance policies 
* Used resources to answer questions to find answers via the internet, supervisors and managers 
* Took a number of USAA non-required and required training courses to better my knowledge 
* Proficient in Windows 2000, IBM Image, IOP, IMS Transactions and online schedulers/ Used daily along with basic office technology such as copiers, fax, multi-phone lines, filing, Microsoft word, Excel etc. 
* I was a transcriber for insurance claims prior to being promoted within the company to an insurance agent


being and insurance

Wasson High School,

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