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Your Name

Customer Service

Plano, TX

your.email@example.com
111-222-3333
www.your-website.com

Summary

I want to put my skills to work for you. I have a great personality, professional attitude and a lot of valuable skills to offer any company or firm.

Work Experience

Customer Service

Leon's Texas Cuisine, McKinney, TX

Sep 2010Sep 2011

Enter all orders in Macola system, create BOL, and set up order for pick up or delivery
  • Enter all information in Excel spreadsheet, changing and creating formulas as needed
  • Balance daily, monthly and yearly
  • Process Daily Activity Report and send all information to VP and managers of company.
  • Process bill back and credits
  • Follow all proper office procedures. (i.e. email, letters, word processing)
  • Work with transportation-shipping sending samples and expedited orders
  • Follow office procedures
  • Assist with Bids from various companies

Referral/Triage Coordinator

Snyder-Hopkins Family Medicine, McKinney, TX

Feb 2010Sep 2010

Answer phones and assist patients with all problems
  • record keeping
  • Refill RX's.
  • Document calls and procedures in patient's electronic charts.
  • Send medical records.
  • Scan all medical records to patients charts
  • Fax documents regarding referrals
  • Various medical office duties
  • Mail letters, certified/regular using Pitney Bowes machine
  • Make appts for pts.
  • Verify that pts are in compliance with doctors orders
  • Call pt with scheduled appts. Dates and times
  • Position outsourced
  • Follow all proper office procedures. (i.e. email, letters, word processing)
  • Occasionally sending letters to patients with result information, per doctor's approval.
  • Assisted patients of all age groups

Communications Officer (Certification)

Collin College, Plano, TX

Oct 2008Jul 2009

Certified Communications Officer
  • Record Keeping
  • Process background checks
  • In processing/out processing of employees
  • Inputs data into an automated personnel database and record keeping system
  • Use a radio dispatch system to receive calls from 24 Officers
  • Receive and process 911 emergency calls from 4 Campuses, and relay information to officers via radio.
  • Request additional police, fire, medical or other emergency services.
  • Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Maintain contact with all units on assignment; maintain
status and location of police and fire units.
  • Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems.
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
  • Monitor several complex public safety radio frequencies.
  • Operate a variety of communications equipment, including
radio consoles, telephones and computer systems.
  • Enter Calls for service and all citations, warnings and parking violations.
  • Keep an accurate account of information in secure files for the month and on a yearly basis.
  • Keep monthly and yearly stats of calls made for reports to President of the College.
  • Banner Training
  • Follow all proper office procedures. (i.e. email, letters, word) Entering required information into computer (Scanning documents and saving as MS Word files)

Office Clerk - Clark High School (PISD)

Plano ISD, Plano, TX

Sep 2005Oct 2008

Organize and manage the routine work activities in the assigned administrative
  • Assist to Office Manager, Principal and four Assistant Principals
  • Prepare correspondence, forms, reports, etc., for the department head and other department staff members
  • Prepare documents for Administration
  • Assist parent and students
  • Assist in compiling information for preparing various reports for the department
  • Receive incoming calls, take reliable messages, and route to appropriate staff.
  • Receive, sort, and distribute mail and other documents to other department staff members.
  • Maintain departmental files.
  • Maintain a schedule of appointments for department staff.
  • Make travel arrangements for department staff, campus staff, and students.
  • Maintain confidentiality of information.
  • Perform bookkeeping tasks that require intermediate arithmetic operations, for the department.
  • Keep informed of and comply with all state and district policies and regulations concerning primary job functions.
  • Follow all rules, regulations, and policies of Plano ISD and follow directives from superiors.
  • Follow attendance policy as assigned by supervisor.
  • Perform other functions that may be assigned by the Administration and/or supervisor.
  • Contact for all office equipment repairs/purchases

Transportation Clerk

Plano ISD,

2007 2008

Record keeping
  • Purchase Orders
  • Payroll
  • Inputs data into an automated personnel database and record keeping system
  • Reconcile Credit Cards for (4) Supervisors
  • Entered completed work orders
  • Parts inventory, order parts for buses and maintenance vehicles
  • Delivered correct parts to mechanics
  • Drove crew/ maintenance vehicles on repair calls
  • Maintained vehicle repairs records and inspections
  • Attended Customer Service CE
  • Various other office duties
  • Interfaced with multiple vendors in order to keep a professional relationship with them

Payroll Clerk

Heritage Home Health, Texarkana, AR

Jul 2007Dec 2007

Payroll Timesheets for 35+ Employees, using MS Office software
  • Billing/Chart Audits
  • Maintains official employee personnel records and files
  • Performs clerical work in the administrative processing of personnel transactions
  • Record keeping
  • Process Mail-incoming and outgoing
  • Answer multi line phones
  • Assisted with Medical Billing
  • Various office duties

Special Education Records Clerk

Plano ISD,

2006 2007

Answer Multi line phones, route messages to appropriate staff
  • Assist 9 Coordinators with various duties
  • Reserve/Organize meeting rooms for Coordinators
  • Prepare all documentation needed for meetings
  • Enter/verify time sheets daily for Paraprofessionals
  • Organize files coming in from all Senior High Schools-Graduates
  • Responsible for Routing and Receiving student inactive files making sure that files are in compliance with regulations and are neat and in alpha order
  • Verify and send records request to various locations
  • Copy files for companies / parents / students
  • Help Organize company functions
  • Keep spreadsheet using MS Excel and MS Word
  • Communicate with SPED Personnel, Parents and Students
  • Distribute mail
  • Frequently lift 50lbs or more

Clinic Data Assistant

Plano ISD,

Oct 2005 2006

Certified Vision Screener using Snellen charts
  • Certified Audiologist
  • CPR certified
  • Assist nursing staff at several schools in data entry and filing and any other office related work needed
  • Keep confidential records and follow school policy

Customer Service Specialist

Texarkana Water Utilities, Texarkana, TX

1999 2004

Promoted from customer service specialist I
  • This is a supervisory position that calls for ability to make decisions in accordance with established policies and procedures
  • Interface with customers to solve, sewer stoppages, back-ups, water outages, interface with contractors to perform location of utilities
  • Perform multi task projects such as answer numerous calls, radio, order and dispatch materials, Develop maps (using the ESRI Arc Map/Arc View Program)
  • Work with billing department on corrected bills. Make corrected bills for customers when over/under billed.
  • Dispatch water and sewer personnel to specific job locations, filing
  • Issue Work Orders, enter completed work orders
  • MIS month end reports into Microsoft Excel
  • Get quotes to supply material for water and sewer tasks
  • Continue to assist with customer service issues
  • Create requisitions for payment on materials, equipment, parts and labor.
  • Type and post job announcements in all areas of production
  • Ability to maintain careful attention to details, to follow oral and written instructions, and to maintain effective working relationships with the general public as well as all other utility personnel
  • To supervise all daily activities and make decisions based on the best interest of the utility
  • Perform assigned daily work

Education

Associate in Applied Science in Communications Officer

Collin College,

education

Arkansas High School, Texarkana, AR

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