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Real Estate Agent

Lawrenceville, GA


Business Analyst and Real Estate Agent with combined experience in leading & managing Business, Financial and Sales related projects. Versatile, result oriented real estate sales professional with extensive experience in corporate real estate, including industrial, multi-family, retail property asset and portfolio management. Accomplished Real Estate Sales Agent with proven sales track record. Demonstrated customer service excellence, business acumen and strategic planning ability. Possess a collaborative approach in leadership with the aptitude to foster a team oriented environment while imparting knowledge to others on how to increase productivity. Able to generate own business through aggressive prospecting and networking. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Successful in working with owners, buyers, sellers and building management to developing a long term relationship. Proven track record of applying Leadership, Project Management, and Business Analyst with technical expertise, communication skills, project management methodologies, and analytical skills to drive a successful sales team and call center operations. Possesses related assets including public relations, human resources, marketing and all types of procedural administration skills. Experienced in facilitating financial and business decisions for large real estate company. Strong ability to communicate technical aspects of the business and sales to any audience to promote clarity and understanding. Experience includes a blend of technical, business and real estate sales knowledge to promote business and increase profitability.

Work Experience

Real Estate Agent

Maximum One Realty Greater Atlanta,


Key Projects and Responsibilities:
  • Demonstrated consistent ability to increase sales, reorganize sales, implement revenue generating units and cut expenses.
  • Coordinate appointments to show homes to prospective buyers.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Generated new leads by distributing thousands of direct mail advertisements in local neighborhoods.
  • Contact property owners and advertise services to solicit property sales listings.
  • Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
  • Interview clients to determine what kinds of properties they are seeking.
  • Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Generate lists of properties that are compatible with buyers' needs and financial resources.
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Arrange meetings between buyers and sellers when details of transactions need to be negotiated.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Display commercial and residential properties to clients and explain their features.
  • Arrange for title searches to determine whether clients have clear property titles.
  • Accompany buyers during visits to and inspections

Business Process Analyst

Maximum One Realty Greater Atlanta,

2009 2010

Provided business process support for a high priority project to improve the functionality of the technical support team including maintenance of project schedules, development of status reporting, issue management, call calibration of troubleshooting department. Reviewing existing processes for the technical support center in order to provide process improvement suggestions. Process mapping via Ben graham process mapping software. Participated in weekly status update meetings to keep management and end users informed of progress. Meet with various site leaders to document and map processes using both Visio and Ben Graham. Also responsible for other tasks required to effectively manage and monitor a project through to successful completion Supply chain, capacity and forecast planning to optimize customer service levels. Forecasting monthly volumes for strategic planning and workforce scheduling. Also create monthly financial analysis and reporting using SAS, SQL, and AS400.
  • Successfully implemented several process improvements to increase efficiency in inventory reporting and streamline processes.
  • Successfully developed requirements, validation and training using Systems Development Life Cycle (SDLC) process to meet client expectations.
  • Identify, research, define and document end users and vendor issues.
  • Successfully led and performed a variety of software testing activities including AS400 upgrade.

Business Analyst

Bank One/JP Morgan Chase,

1999 2009

  • Supply chain, capacity and forecast planning to optimize customer service levels. Forecasting monthly volumes for strategic planning and workforce scheduling. Also create monthly financial analysis and reporting using SAS, SQL, and AS400.
  • Prepare quarterly schedules for Board of Directors and senior management and communicate reporting results. Also was required to communicate technical and functional business requirements to a wide audience in a clear and precise manner.
  • Facilitated JAD workshops with the IT staff and developers for a better understanding of business requirements to resolve any difficulties or differences. This helped both stakeholders and IT staff to understand business requirements and better communication during the project.
  • Review key reconciliations for credit card services division. Conduct daily, weekly and monthly, quarterly reviews and audits of key inventory reports.
  • 1st point of contact for Dialer Management, Avaya call routing, CMS Reporting and NICE for customer care, lending and collections department.
  • Managed training and support areas for online banking to ensure employees and technology are in line with the processes without any issues to the end users.
  • Lead in call center operations by developing specific plans of action to increase profitability, sales and prevent losses.
  • Responsible to conduct weekly status meetings with the IT telephony and call center operations team to ensure proper call routing, escalation and address staffing issues.
  • Other daily ad hoc responsibilities include analytical, data mining and project management, building and gathering software business requirements. Responsible for call center budget and forecasting. Also responsible to gather employee performance data and analyze reports to provide effective feedback to the leadership team. Effectively utilized MS Office on a daily basis including MS Word, Excel. Access, Visio, Project, SharePoint and PowerPoint.


Real Estate Agent License

Coldwell School of Real Estate Atlanta, Atlanta, GA

Diploma in Computer Technology

Asher School of Business Norcross, Norcross, GA

BA in Economics and Organizational Management

Agnes Scott College Decatur, Decatur, GA

Additional Information

  • Strong verbal and written communication skills
  • Communicate well with all levels of management and clients
  • Excellent decision making, analytical, and problem solving abilities
  • Proven Leadership and Management abilities
  • Data base reporting software - Internet based MLS database software, National Association of Realtors Online Database
  • Graphics and photo imaging software - ClipEze software, Easypano Tourweaver
  • Knowledgeable and up to date about all the laws, changes and technology within the Real Estate business.
  • Customer relationship management CRM software - Agent Business Builder
  • Data mining software - eGrabber ListGrabber
  • Highly proficient with MS Word, MS Excel, MS Access, Power Point, MS Project, TSYS, AS 400, SQL, CMS, Ben Graham Software, and Avaya Systems
  • Proficient in project management and business requirement methodologies
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