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Your Name

Computer Systems Administrator

Milford, NH

your.email@example.com
111-222-3333
www.your-website.com

Summary

As an IT professional my philosophy has always been that it is my job to take care of people, not computers. My means of caring for people is ensuring that their computers do what they want them to do. I am seeking a position which will both stimulate me intellectually as well as provide for both personal and career growth.

Work Experience

Computer Systems Administrator

Rivier College,

Aug 2005Current

As a Computer Systems Administrator I am responsible for all aspects of computer systems implementation, maintenance, and user support. I manage and perform the annual roll-out and rotation of over 100 computers, including software installation, testing, migration, and reproduction utilizing Symantec Ghost. . I manage the colleges print servers and over 100 various HP Printers. I share responsibility for day to day troubleshooting, maintenance, and repair of over 600 computers on campus. As a member of the IT Department I assist with the creation and enforcement of all college computer policies, procedures, and standards, and I manage special IT projects as assigned by the CIO in pursuit of the college's mission.

Information Technology Manager

Arnold Worldwide,

Aug 2002Aug 2005

St Louis 
As IT Manager I performed all IT tasks for St. Louis branch office, in a mixed Macintosh/PC environment, including all hardware/software purchasing and roll outs, the Meridian phone system, Exchange Server management, Active Directory account creation and management, creation and management of Group Policies, data back-ups, and day to day monitoring of servers and storage. I also performed all Help Desk/Troubleshooting responsibilities, including both hardware and software troubleshooting, as well as both desktop and network troubleshooting. I contributed to company-wide strategic direction decisions for IT solutions, presenting information to upper management in support of my recommendations for hardware and software solutions, in order to both maintain and improve systems performance. I was also responsible for ensuring complete security and confidentiality of sensitive company data.

Information Technologist

Arnold Worldwide, Boston, MA

Feb 2000Aug 2002

Boston 
As a member of Help Desk team I supported over 800 local and over 100 regional end users. I provided desktop and phone support in a mixed Macintosh/PC environment. I researched questions and requests regarding hardware and software systems performance, and coordinated with team members to develop solutions. I communicated problem solutions and procedures, both verbally and in writing, to end users and teammates, maintaining detailed records of communication, correspondence and responses utilizing Track-IT Help desk software.

Assistant Lighting Designer/IT Manager

Available Light, Boston, MA

Oct 1997Feb 2000

Available Light - Boston 
As Assistant Lighting Designer/IT Manager I managed all IT resources for Macintosh only network, as well as assisting in all aspects of lighting designs creation and implementation. I created CAD drawings of lighting designs. I supervised labor crews on site during installation of designs. I conceived of, designed, and implemented a FileMaker PRO database for the creation and storage of lighting instrument data sheets that is still in use today, over ten years later.

Education

Master of Business Administration in Organizational Leadership

Rivier College, Nashua, NH

2007

Bachelor of Arts in Theater; English

St Michael's College, Winooski, VT

19911995

Skills

  • Summary of skills:
  • 15+ years of experience in hardware/software purchasing, installation, configuration, troubleshooting, and repairs as well as configuring, managing, and troubleshooting single and mixed platform networks.
  • 15+ years of experience installing, configuring, testing, and supporting various software packages including: MS Office, Photoshop, Illustrator, Acrobat, Quark, Filemaker Pro, Outlook, CITRIX, SPSS, Track-IT, and many others.
  • Experienced using and troubleshooting TCP/IP, DHCP, DNS, Symantec Ghost, Active Directory, Windows Server 2000-2008, Windows 95 through 7, Exchange 5.5-2008, MAC OS 9-X, Linux, Microsoft Forefront

Additional Information

Summary of skills:
  • 15+ years of experience in hardware/software purchasing, installation, configuration, troubleshooting, and repairs as well as configuring, managing, and troubleshooting single and mixed platform networks.
  • 15+ years of experience installing, configuring, testing, and supporting various software packages including: MS Office, Photoshop, Illustrator, Acrobat, Quark, Filemaker Pro, Outlook, CITRIX, SPSS, Track-IT, and many others.
  • Experienced using and troubleshooting TCP/IP, DHCP, DNS, Symantec Ghost, Active Directory, Windows Server 2000-2008, Windows 95 through 7, Exchange 5.5-2008, MAC OS 9-X, Linux, Microsoft Forefront
  • Apple Certified Technical Coordinator OS X.
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