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Your Name

Security Guard

Durham, NC

your.email@example.com
111-222-3333
www.your-website.com

Summary

To find a professional position in customer service that will allow me to continue to grow and develop skills along with using the skills I have developed over then last six years.

Work Experience

Security Guard

Powerhouse Security, Durham, NC

May 2009Current

Protect buildings and grounds (including all contents, occupants, customers, and visitors) by enforcing rules and regulations related to security at the location, and directing both foot and vehicular traffic in and around the location. 
Supervise and enforce all systems designed to monitor or identify personnel and vehicles entering the location 
Conduct inspections of packages and vehicles as required. Control the movement of people, products, and vehicles into, out of, and within the location. Conduct and review safety inspections of all areas of the location disruptions to the business; mitigating risks that could affect the day-to-day operations of a facility. Record information pertaining to the security of people, products, and vehicles, and reporting this to the security supervisor or, where so designated, the client's representative.

Wafer Fab Worker

Cree, Durham, NC

Aug 2012Dec 2012

Worked in a clean-room environment. Monitored, control & operate computerized wafer, test, probe or assembly equipment for the inspection, text probe, assembly or alignment of integrated circuits. Worked around chemicals such as acids and solvents. Used high-powered microscopes to visually inspect for defects. Read and understand job specifications, schematics, shop orders and operating instructions. Identified basic functional problems, take corrective action, and interface with supervisors and engineers to explain problems.

Seasonal Admiration Clerk/Package Handler

Jimmy Jazz, Durham, NC

Oct 2010Aug 2012

Dispatched drivers. Prepared incoming and outgoing mail/packages for distribution. Examined, sorted, and routed mail/packages by State, type of mail/packages, or other scheme. Loaded, operated, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Kept records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.

Team Leader

Jimmy Jazz, Durham, NC

May 2009Aug 2012

Assisted customers by phone or in person by responding to requests for orders or information for product or services. Completed forms, determines charges for service or merchandise requested, collects deposits, prepares order and delivery records and completes merchandise returns. Responds to complaints by acting within guidelines or requesting assistance from supervisors or managers. Attended all store meetings and training sessions as required.

Seasonal Athlete

Jimmy Jazz, Mebane, NC

Nov 2011Jan 2012

Operated cash register to itemize and total customer's purchases. Reviewed price sheets to note price changes and sale items. Recorded prices and departments, subtotals taxable items, and totals purchases on cash register. Collected cash, check, or charge payment from customer and makes change for cash transactions. Stocks shelves and marks prices on items. Counted money in cash drawer at beginning and end of work shift. Recorded daily transaction amounts from cash register to balance cash drawer. Conducted inventory reports, counting the merchandise at a particular location and replace old or defective stock. Set and maintained displays to promote specific products, events, services and increase sales.

Personal Assistant

White Enterprise, Durham, NC

Jun 2007Jan 2012

Coordinated and scheduled daily agenda and to-do list, as well as weekly and monthly calendar appointments; Coordinated and scheduled all travel arrangements. Managed all incoming and outgoing correspondence, i.e., sort and read mail, draft responses, maintain network database, receive and send overnight packages. Managed incoming and outgoing telephone, fax, and e-mail traffic. Managed all household accounts payable and receivable.

Seasonal Sales Associate Cashier

Jimmy Jazz, Mebane, NC

Oct 2010Jan 2011

Operated cash register to record all transactions accurately and efficiently. Answered customer's questions concerning location, price, and use of merchandise. Directed or assists customers to the location of where product is located. Maintained inventory and displays within assigned area to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items. Aggressive in sale, hard worker goes above and beyond my duties of work with a strong drive for success. Sales included men and women apparel.

Call Center Associate

ACS, Cary, NC

Mar 2009Mar 2010

Responded to telephone inquiries and complaints using standard scripts and procedures. Gathered information, researches/resolves inquiries and logs customer calls. Communicated appropriate options for resolution in a timely manner. Informed customers about services available and assesses customer needs. Provided functional guidance, training and assistance to lower level staff. Provided assistance, training and troubleshooting support to lower level staff. Scheduled work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepared standard reports to track workload, response time and quality of input. Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

Department Manager

Circuit City, Durham, NC

Mar 2005Jun 2009

Hired and trained new employees, delegated work, answered questions about products, services, and merchandise, set schedules, and assisted other managers in carrying out administrative tasks. Answered telephones and filed paperwork.

Sale Associate

Footlocker INC, Durham, NC

Dec 2007May 2009

Provided aggressive sales to customers. Implemented monthly and yearly projections. Recommend shoes to customers, based on a customer's preference. Measured customer's foot and attempt to find the right fit. Aggressive in sale, hard worker goes above and beyond my duties of work with a strong drive for success. Sales included men and women apparel and footwear.

Receptionist, Cook, Waitress and Birthday Attendant

AMF Bowling Alley, Durham, NC

Feb 2004Sep 2007

Answer mulit phone line, assist guest in entering data into the system. Approaching customers to join the league. Selling benefits to becoming a league bowler, negotiating prices. Cooked and prepped food to serve to customers. Provided proactive follow-up, product information and overall account support.

Education

Bachelors of Arts in Criminal Justice

North Carolina Central University,

Skills

Customer Service, Security, Leadership, Inventory, Sales, Computer Experiences, Call Center, Management, Training, Money Handling, Shipping, Mail Sorting, Dispatching, Problem Solving, Multi-tasker, Windows XP and Windows Vista, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Access, Microsoft Outlook, QuickBooks

Additional Information

Skills: 
Customer Service, Security, Leadership, Inventory, Sales, Computer Experiences, Call Center, Management, Training, Money Handling, Shipping, Mail Sorting, Dispatching, Problem Solving, Multi-tasker, Windows XP and Windows Vista, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Access, Microsoft Outlook, QuickBooks
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