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Your Name

Secretary II

Burtonsville, MD

your.email@example.com
111-222-3333
www.your-website.com

Summary

To have a position that will utilize my experiences and skills, while providing me with both the challenge and opportunity for growth and development.

Work Experience

Secretary II

Alutiiq, Bethesda, MD

Oct 2012Current

Interact and communicate with hospital staff, patients, visitors and outside organizations.
  • Communicate in a courteous and professional manner.
  • Put together travel paperwork for the Chief of Radiology as well as doctor's and enlisted personnel.
  • Perform a variety of administrative tasks including, but not limited to, preparing travel and conference arrangements, composing complex, non- technical correspondence, gathering and assembling information for reports, briefings, and conferences, designing and organizing filing systems, planning and coordinating maintenance, gathering and preparing information for budget reports, and monitoring office administrative processes that may not represent or commit the Government. Must submit travel and all other arrangements to the Government for review and approval.
  • Answer phones, record messages, route calls to appropriate staff and assist walk up customers.
  • Coordinate plans for all internal meetings including, but not limited to, creating schedule, preparing agenda, and recording and transcribing minutes. Must be identified as contractor and may not represent or commit the Government.
  • Maintain and update appropriate personnel and administrative files.
  • Maintain personnel records to ensure compliance with command annual training requirements.
  • Provide information to residents on services offered and methods to access those services.
  • Monitor readiness status of assigned military personnel and prepare reports as required.
  • Collect and submit data in an accurate and timely fashion.
  • Prepare various reports and other documents, gathering necessary information in accordance with established Navy guidelines.
  • Track resource utilization (time, money and materials) and make suggestions for improvements to increase efficiency and better utilize existing resources. Maintain logs to track expenditures and supplies.
  • Receive incoming correspondence, reviewing and screening materials prior to distribution, and establishing controls for obtaining appropriate necessary signatures for all departmental mail.
  • Prepare responses for all mail of a routine nature.
  • Prepare responses to inquiries which may involve performing background research in existing departmental and Command files.
  • Maintain departmental files and records, including creating and maintaining correspondence action logs.
  • Ensure files include all required and properly signed documents.
  • Receive all visitors and telephone calls, determining the nature of the call, and directing callers to appropriate staff or personally providing information of a routine or procedural nature.
  • Provide information on both a routine and complex nature regarding status reports and compliance suspense dates.
  • Create, manipulate and print a wide range of documents in final form handwritten or computer generated drafts and using a wide range of advanced word processing features.
  • Transmit, receive, and acknowledge electronic mail and messages, checking transmittals for proper clearances and printing hard copies of incoming mail or routing to other terminals if necessary.
  • Prepare contracts and P.O. folders.
  • Communicate senior staff action items to other contractor employees.
  • Verify departmental physician fitness reports for accuracy and submit to fitness report office.
  • Coordinate and track departmental record reviews, ensuring timely submission and creating appropriate spreadsheets and database.
  • Distribute and collect customer satisfaction survey forms, preparing statistical data to capture results.

Functional Analyst II

MANCON, Bethesda, MD

Oct 2011Sep 2012

Interact and communicate with hospital staff, patients, visitors and outside organizations.
  • Communicate in a courteous and professional manner.
  • Enter Travel info into DTS for the Chief of Radiology as well as doctor's and enlisted personnel in the department.
  • Perform a variety of administrative tasks including, but not limited to, preparing travel and conference arrangements, composing complex, non- technical correspondence, gathering and assembling information for reports, briefings, and conferences, designing and organizing filing systems, planning and coordinating maintenance, gathering and preparing information for budget reports, and monitoring office administrative processes that may not represent or commit the Government. Must submit travel and all other arrangements to the Government for review and approval.
  • Answer phones, record messages, route calls to appropriate staff and assist walk up customers.
  • Coordinate plans for all internal meetings including, but not limited to, creating schedule, preparing agenda, and recording and transcribing minutes. Must be identified as contractor and may not represent or commit the Government.
  • Maintain and update appropriate personnel and administrative files.
  • Maintain personnel records to ensure compliance with command annual training requirements.
  • Provide information to residents on services offered and methods to access those services.
  • Monitor readiness status of assigned military personnel and prepare reports as required.
  • Collect and submit data in an accurate and timely fashion.
  • Prepare various reports and other documents, gathering necessary information in accordance with established Navy guidelines.
  • Track resource utilization (time, money and materials) and make suggestions for improvements to increase efficiency and better utilize existing resources. Maintain logs to track expenditures and supplies.
  • Receive incoming correspondence, reviewing and screening materials prior to distribution, and establishing controls for obtaining appropriate necessary signatures for all departmental mail.
  • Prepare responses for all mail of a routine nature.
  • Prepare responses to inquiries which may involve performing background research in existing departmental and Command files.
  • Maintain departmental files and records, including creating and maintaining correspondence action logs.
  • Ensure files include all required and properly signed documents.
  • Receive all visitors and telephone calls, determining the nature of the call, and directing callers to appropriate staff or personally providing information of a routine or procedural nature.
  • Provide information on both a routine and complex nature regarding status reports and compliance suspense dates.
  • Create, manipulate and print a wide range of documents in final form handwritten or computer generated drafts and using a wide range of advanced word processing features.
  • Transmit, receive, and acknowledge electronic mail and messages, checking transmittals for proper clearances and printing hard copies of incoming mail or routing to other terminals if necessary.
  • Prepare contracts and P.O. folders.
  • Communicate senior staff action items to other contractor employees.
  • Verify departmental physician fitness reports for accuracy and submit to fitness report office.
  • Coordinate and track departmental record reviews, ensuring timely submission and creating appropriate spreadsheets and database.
  • Distribute and collect customer satisfaction survey forms, preparing statistical data to capture results.

Secretary III

Alutiiq, LLC, Bethesda, MD

Oct 2009Sep 2011

Interact and communicate with hospital staff, patients, visitors and outside organizations.
  • Communicate in a courteous and professional manner.
  • Put together travel paperwork for the Chief of Radiology as well as doctor's and enlisted personnel.
  • Perform a variety of administrative tasks including, but not limited to, preparing travel and conference arrangements, composing complex, non- technical correspondence, gathering and assembling information for reports, briefings, and conferences, designing and organizing filing systems, planning and coordinating maintenance, gathering and preparing information for budget reports, and monitoring office administrative processes that may not represent or commit the Government. Must submit travel and all other arrangements to the Government for review and approval.
  • Answer phones, record messages, route calls to appropriate staff and assist walk up customers.
  • Coordinate plans for all internal meetings including, but not limited to, creating schedule, preparing agenda, and recording and transcribing minutes. Must be identified as contractor and may not represent or commit the Government.
  • Maintain and update appropriate personnel and administrative files.
  • Maintain personnel records to ensure compliance with command annual training requirements.
  • Provide information to residents on services offered and methods to access those services.
  • Monitor readiness status of assigned military personnel and prepare reports as required.
  • Collect and submit data in an accurate and timely fashion.
  • Prepare various reports and other documents, gathering necessary information in accordance with established Navy guidelines.
  • Track resource utilization (time, money and materials) and make suggestions for improvements to increase efficiency and better utilize existing resources. Maintain logs to track expenditures and supplies.
  • Receive incoming correspondence, reviewing and screening materials prior to distribution, and establishing controls for obtaining appropriate necessary signatures for all departmental mail.
  • Prepare responses for all mail of a routine nature.
  • Prepare responses to inquiries which may involve performing background research in existing departmental and Command files.
  • Maintain departmental files and records, including creating and maintaining correspondence action logs.
  • Ensure files include all required and properly signed documents.
  • Receive all visitors and telephone calls, determining the nature of the call, and directing callers to appropriate staff or personally providing information of a routine or procedural nature.
  • Provide information on both a routine and complex nature regarding status reports and compliance suspense dates.
  • Create, manipulate and print a wide range of documents in final form handwritten or computer generated drafts and using a wide range of advanced word processing features.
  • Transmit, receive, and acknowledge electronic mail and messages, checking transmittals for proper clearances and printing hard copies of incoming mail or routing to other terminals if necessary.
  • Prepare contracts and P.O. folders.
  • Communicate senior staff action items to other contractor employees.
  • Verify departmental physician fitness reports for accuracy and submit to fitness report office.
  • Coordinate and track departmental record reviews, ensuring timely submission and creating appropriate spreadsheets and database.
  • Distribute and collect customer satisfaction survey forms, preparing statistical data to capture results.

Medical Support Assistant

10/09Transtec Corporation, Bethesda, MD

Apr 2008Apr 2008

Maintain all patient records
  • Responsible for clerical duties inherent in the admission, care, and discharge of inpatients.
  • Providing information for insurance claims and obtaining release forms, monitoring patient's scheduling, monitoring maintenance of office supplies.
  • Type all routine correspondence, progress reports, medical statements using various automated systems and programs.
  • Type a minimum of 40wpm.
  • To be able to multitask which includes scheduling appointments, verifying procedure, and assisting patient need.
  • To enter, manipulate, and/or retrieves information and data from the Composite Health Care System (CHCS), Ambulatory Data System (ADS), and the Clinical Information System (CIS).
  • Answering questions or problems associated with determining eligibility.
  • Receive patients and visitors as the initial point of contact in person or telephonically.
  • Type all routine correspondence, progress reports, medical statements, memorandums, and statistical reports using various automation systems and programs.
  • To be Responsible for Learning the Following Areas of Radiology: Ultrasound
  • To know and to verify all procedures in the areas listed above.
  • To learn all medical terminology while dealing with patients.
  • Perform other duties assigned

Word Processor II

Exhibit Arts, Bethesda, MD

Jan 2008Apr 2008

Receive a high volume of patient calls.
  • Verify patient eligibility for care. Verify and edit patient demographic data in the Composite Health Care System (CHCS).
  • Relay written instructions in CHCS to patients.
  • Search specialty appointments for the entire National Capital Area.
  • Consult NCA Referral Business Rules for appropriate medical treatment facility for referral booking and network appointment processing

Call Center/Customer Service Rep

Kelly Services, Bethesda, MD

Mar 2002Dec 2007

Receive a high volume of patient calls.
  • Verify patient eligibility for care. Verify and edit patient demographic data in the Composite Health Care System (CHCS).
  • Determine appointment needs according to Tricare and local business rules.
Search for and select appropriate provider schedule and appointment slot in CHCS.
  • Relay written instructions in CHCS to patients.
  • Call patients to process wait list/call back request.
  • Search specialty appointments for the entire National Capital Area.
Consult NCA Referral Business Rules for appropriate medical treatment facility for referral booking and network appointment processing

Technical Support Representative

Merchant, Silver Spring, MD

Mar 2000Oct 2001

Receive and log trouble calls
  • Provide effective remote technology user support via telephone and remote control software tools
  • Provide end-user technical support to Merchant Link Card Services.
Settle the closeout batches for major accounts through the 2700 micros system, and entering data onto the table created in excel.
Maintained existing accounts, including cross selling added services
  • Resolve technical issues ranging from complex banking and credit card relationships between merchants, processors, banks and manufactures to technical hardware/software resolution.
  • Responsible for successful testing of authorizations and settlements.
Responsible for Installing of Micros system for new merchant accounts.
  • Educate the vendor, and merchant on procedures and needed information for proper set-up of Hospitality and restaurant systems.

Education

Certificate

TESST College of Technology, Alexandria, VA

2000

Additional Information

Skills:
  • MS Word
  • Customer Service
  • Outlook
  • Unix
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