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Your Name

Administrative Secretary

East Orange, NJ

your.email@example.com
111-222-3333
www.your-website.com

Summary

A talented Bilingual English/French Administrative Assistant with a number of years of experience in performing a variety of administrative and staff support duties, which require a range of skills and knowledge of organizational policies and procedures; A worker with a proven record of efficiency in a work environment dealing with competing needs and different challenges, as well as with a proven record in managing the smooth functioning of the office.

Work Experience

Administrative Secretary

Omni Management Corporation,

Jan 2010Current

Organize work by reading and routing correspondence, collecting information, initiating telecommunications
  • Attract potential customers, in person or on the telephone, by answering their inquiries and questions about the services or referring them to the appropriate staff
  • Maintain customer confidence and protect operations by keeping information confidential
  • Maintain customer records by updating account information
  • Produce information by transcribing, formatting, inputting, editing, copying and transmitting text, data and graphics
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database,
  • Maintain electronic and hard copy filing system
  • Prepare written responses to routine inquiries
  • Modify documents including correspondence, reports, drafts, memos.
  • Schedule and coordinate meetings, appointments and travel arrangements for staff
  • Perform routine administrative functions such as: faxing, postal mailing, electronic mailing, filing system, data archiving, data entry, answering phone, photocopying, ect
  • Coordinate maintenance of office equipment, maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Work on financial statement using Quickbooks software
  • Immigration petition filings to send to USCIS
  • Translation of documents from English to French
  • Contribute to team effort by accomplishing related results as needed
  • Other duties as assigned by the branch Manager.

PROFESSIONAL EXPERIENCE
Omni Management Corporation (Omni Travel & Tours)
  • Research and book travel arrangements
  • Assist client in finding travel package deals for their needs
  • Aid client with reservations and provide alternative for travel
  • Research and book domestic and international reservations
  • Converse with customer to determine destination, mode of transportation, travel dates,
financial considerations and accommodation required
  • Assist with all other travel duties

Omni Management Corporation (Omni Transfer) Jan. 2010 - Present)
  • Transfer funds
  • Keep meticulous records of all transactions made
  • Maintain file of customers requiring transfer of funds
  • Assist with all other money transfer duties

Virtual Customer Service Agent

Omni Management Corporation,

Feb 2012Sep 2012

Work as a Virtual Sales Representative
  • Handle and manage high-volume of inbound calls in support of customers' needs
  • Answer customers' inquiries regarding the products, provided detailed information on the services provided and pricing
  • Process and input the customers'orders
  • Maintain a database of customers'calls, their needs and requirements
  • Manage and schedule customers' appointment
  • Reroute the customers' calls to the appropriate service department

Home-based Data Entry & Translation work

PetitHomme S.A, Miami, FL

2006 2009

Compile, sort and verify accuracy of data entered
  • Enter data from source documents into computer
  • Translate documents from English to French

Teacher Assistant

Bethlehem Day Care Center,

Oct 2003Jul 2004

Assist the lead teacher in planning the lessons and implementing study programs
  • Supervise the activities of children and ensure their safety in absence of lead teacher
  • Attend parents-teachers meetings and inform parents about the behavior of the child
  • Conduct different recreational activities like drawing, coloring, music, drama etc

PROFESSIONAL EXPERIENCE

Administrative Assistant

European Union,

Jul 2000Jul 2002

Assist the Administrator of the Delegation
  • Handle correspondences between Bruxelles/Belgique and the Delegation in Haiti
  • Prepares reports by collecting information
  • Provides historical reference by utilizing filing and retrieval systems
  • Organize and coordinate meetings, conferences, travel arrangements
  • Handle incoming calls, telephone calls, inquiries and requests calls
  • Manage the correspondences that take places within the office and also the mails that come in from outside Execute and maintain office systems, calendars and schedules
  • Answer telephone and transfer to staff personnel
  • Handle the meetings with international clients and guests for major projects
  • Perform general clerical duties such as, faxing, mailing, filing, copying,
  • Research, price and purchase office furniture and supplies and their inventory
  • Maintain and keeps equipment operational
  • Coordinate and maintain records for office staff
  • Record, compile, transcribe and distribute minutes of meetings
  • Teach the new employees about the specific protocols regarding the office
  • Manage the petty cash box of the office
  • Open, sort and distribute incoming correspondences
  • Other duties as assigned.

Secretary

Brot für die Welt/Bread for the World, Haiti,

Jul 1997Jun 2000

Prepare and manage correspondence, reports and documents.
  • Organize and coordinate meetings, conferences and travel arrangements for supported staff
  • Take notes, type and distribute notes of meetings
  • Responsible to maintain schedules and calendars.
  • Handle mail and other important materials for the consultants

Receptionist

Maison Villedrouin, Haiti,

Oct 1996Jul 1997

Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering organization and direct them to correct destination
  • Deal with queries from the public and customers
  • Monitor visitor access and maintain security awareness
  • Receive and sort mail and deliveries
  • Tidy and maintain the reception area

Education

Social Studies

University of Human Sciences,

19981999

French Institute of Haiti,

19971998

High School Diploma

College Saint Louis of Bourdon,

19921993

Additional Information

KEY COMPETENCIES
  • Knowledge of clerical and administrative procedures
  • Organizational and presentation skills
  • Oral and written communication skills
  • Able to multi-tasking and prioritizing duties effectively
  • Able to meet deadlines efficiently
  • Detail-oriented
  • Ability to maintain confidentiality
  • Customer service orientation
  • Willing to learn new skills and to apply new approach
  • Team-oriented and capable of working independently as well
  • Ability to speak, read and write French language very fluently

COMPUTER LITERACY
  • Knowledge and experience of relevant software application: Word processing, Excel, WordPerfect. Powerpoint, Microsoft Publishing
  • Familiar with Windows 95/98/NT/XP, Vista, Ultimate 7
  • Knowledge in Quickbooks software
  • Proficiency with the Internet operation; E-mail, Instant Messaging, Search Engines, Internet research,
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