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Your Name

Information Security Analyst

Harrisburg, NC

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

Information Security Analyst

Teksystems, Inc - Wells Fargo, Inc, Charlotte, NC

Feb 2012May 2013

Provisions access to middleware applications such as Connect Enterprise, Autosys and Cisco Unity Connection Administrator, HP Insight Manager and IBM License Metric Tools. 
- Works with transition and application teams to transition the granting of access from the individual application owners to the Enterprise Access Management team. This includes the testing, training and documenting of processes. 
- Provisions, de-provisions and modifies access to SQL databases using Microsoft SQL Server 2005 and Tivoli Identity Manager.

Information Security Analyst

Teksystems, Inc, Charlotte, NC

Sep 2011Dec 2011

Tasked with improving the Application Inventory Tool, which houses information in regards to all applications within the bank for the Application Remediation project to improve current and future application assessments.

Information Security Analyst

Teksystems, Inc, Charlotte, NC

Jun 2011Aug 2011

Supported the Information Rights Management portion of the DataShield program, geared towards protecting data both internally and externally. 
- Served as a backup to teammates and their projects.

IT Technical Analyst

Apex Systems Inc - Wells Fargo, Inc, Charlotte, NC

Oct 2009Apr 2011

Processed end user requests for security administration for accounts, groups and shared folders. 
- Created and modified personal mailboxes, shared mailboxes and distribution groups using Microsoft Exchange 2007. 
- Performed troubleshooting on access and email related issues received by email, telephone and IM to resolution or escalation to another group. 
- Mentored and trained associates and contractors on Wells Fargo access control processes, security administration and Exchange mailbox administration.

IT Security Consultant

Signature Consultants - Bank of America, Charlotte, NC

Feb 2008Jun 2009

Supported Bank of America transitions in regards to Information Security, by responding to and processing security requests and troubleshooting access security related issues across multiple platforms. 
- Provided day to day security administration for user accounts, group membership and share access using Active Directory Users and Computers. Also cloned users and groups for access across multiple domains.

Sapphire Technologies - Bank of America, Charlotte, NC

Dec 2006Dec 2007

Scheduled and facilitated meetings with lines of businesses to review access based on business rules to establish role based profiles within the bank. 
- Created role based access control profiles that included UNIX, Mainframe, Midrange and Windows access and maintained them using the Access Profiling tool and Control-SA Enterprise Security Station Control system. 
- Created test profile scripts and executed testing plans around new enhancements and fixes within the application.

IT Security Administrator

ICS, Inc - Bank of America, Charlotte, NC

Mar 2006Dec 2006

Performed user and group security administration using Active Directory, TFS Application Control, SQL 2000 Enterprise Manager and Vanguard Administrator. 
- Created shares and set security permissions on shares based on Duke Energy security standards. 
- Created, revised and reviewed procedural documentation. 
- Assisted users in resolving logon and access problems through research and identification. 
- Consulted end users on various security matters to provide resolutions that met the end user's need and Duke Energy's security policies and ensured that those resolutions were SOX and FERC compliant. 
- Participated in on-call rotation providing security administration support services. 
- Managed and administered remote access for SecurId Tokens using the RSA ACE Server - Database Administration tool.

Sapphire Technologies - Bank of America, Charlotte, NC

Aug 2005Feb 2006

Scheduled and facilitated meetings with lines of business to review access based on business rules to establish role based profiles within the bank. 
- Created role based access control profiles that included UNIX, Mainframe, Midrange and Windows access. 
- Utilized the Access Profiling tool and Control-SA Enterprise Security Station Console system to maintain the role based access control profiles. 
- Recommended enhancements to improve the functionality of the Access Profiling tool and documented application specifications. 
- Created test profile scripts and executed testing plans around new enhancements and fixes within the application.

Client Server Engineer

I - BB&T, Charlotte, NC

Apr 2005Jul 2005

Used Tivoli Problem Management tool to receive tickets to create or modify user accounts for Active Directory on Windows 2000 Servers using Hyena. 
- Migrated data from Access database to SQL database using Compaq Insight Manager.

Information Security Analyst

Teksystems, Inc, Charlotte, NC

Jun 2004Apr 2005

Supported the Fleet banking center transition by creating user accounts in bulk on the Bank of America domain using Active Directory Users and Computers. 
- Created shares and set security permissions on shares based on Bank of America security standards. 
- Trained a group of 5 associates in the use of Active Directory Users and Computers. 
- Acted as technical resource with the ability to research and answer inquiries pertaining to security groups, shares and ID's.

Desktop Support Analyst

Wachovia, Inc, Charlotte, NC

May 2004May 2004

Imaged workstations using Norton Ghost Software.

Analyst II - Systems Architect

Bank of America, Charlotte, NC

May 2001May 2004

Subject Matter Expert for the Argo Merlin desktop application, communication servers, and tests\production environments using Windows NT\2000 Server. 
- Served as business analyst gathering documentation and creating Orientation and Maintenance Manuals for SSP\CMM. 
- Created configuration files that doubled the number of users on servers and reduced the number of servers used in production, further reducing the total cost of ownership. 
- Packaged and installed Argo code in CIT testing environment for servers and workstations and worked with the QA testing team to ensure application functionality in the SIT and QA environments prior to the code being moved to production. 
- Worked with the software distribution team to validate code in the QA test environment and production packages. 
- Received functionality defect tickets found in test and production environments and worked with the appropriate team to resolve the tickets. 
- Used Microsoft SNA 4.0 and Microsoft Host Integration Services applications to perform traces on connectivity issues between host servers and client desktops. 
- Supported the Merlin application on 50 production and 20 test servers nationwide that used Microsoft SNA\HIS and Windows NT and Windows 2000 Server and provided 24x7 on call support.

Telecommunications Analyst II

Bank of America, Charlotte, NC

May 1999May 2001

Onsite support for the telephone banking call center where all hardware and software including Microsoft Office 2000, Lotus Notes and OS\2 operating systems, telephones, printers and fax machines were supported, maintained and issues were diagnosed and resolved. 
- Performed data backups and restores on OS/2 servers and supported IBM Gateways. 
- Used the Teknekron MIS to make changes to call routes, create call delivery routes and perform sequences to open and close the call center. 
- Supported the Voice Response Units that provided the automated telephone banking service to Bank of America customers, as well as the Teknekron Series III telephone switch. 
- Pulled Cat 5 cables, replaced network cards when necessary and used TCP/IP commands to verify network connectivity. 
- Answered internal trouble calls regarding hardware and software, logged and tracked tickets that were opened and assigned to teammates to be investigated and resolved. Rotated on call production support.

Education

B.S. in Computer Science

Johnson C. Smith University, Charlotte, NC

Additional Information

TECHNICAL SKILLS 
 
VirtualWisdom Dashboard 
Microsoft Windows XP\Vista\7 
IBM License Metric Tool 
Microsoft Office 2010 
Vanguard Administrator 
Tivoli Identity Manager 
RSA ACE Server 
Mercury Quality Center 
Microsoft Exchange 2007 
Microsoft SQL Server Management Studio 
Control SA\Enterprise Security Station 
HMC User Management 
Microsoft Windows 2000 Remote Desktop 
Active Directory Users and Computers 
Cisco Unity Connection Administrator 
UNIX TFS BOKS Manager 
HP Insight Manager 
Peregrine Service Center
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