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Your Name

Secretary

Pittsburgh, PA

your.email@example.com
111-222-3333
www.your-website.com

Summary

A results-oriented individual with more than 22 years of diversified work experience with exposure to a broad range of staff functions. Background includes a solid track record of successive promotions to positions of increased responsibility.

Work Experience

Secretary

Veterans Administration Health Care System,

Jul 2000Current

Patient Care Services - Highland Drive

Secretary to the Program Leaders and staff of the Patient Care Service Line.
Duties and Responsibilities:
  • Type a wide variety of correspondence including meeting minutes from handwritten notes, evaluations and reports.
  • Draft replies on behalf of the program leader in response to information requests from other services, the community and staff.
  • Protect printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statues and policy, and VHA policy.
  • Compile statistical reports, schedule meetings, make appointments, maintain filing system, obtain and monitor office equipment and supplies, key control, screen and answer calls, process and screen incoming and outgoing mail, and maintain general post fund control points.
  • Monitor, report and enter timecard information into the DHCP computer system for both services on a daily basis. This includes posting any type of leave such as, AL, SL, LWOP, AWOL and any OT and Comp Time earned from schedules provided by the supervisors of each service. Verify all leave balances through DHCP and inform the supervisors when an employee has exhausted all leave. Ensure that all leave requests are entered into DHCP.
  • Utilize Event Capture to enter all daily chaplain procedures which are recorded for budgetary and fiscal purposes.

Patient Services Assistant

Business Service Center,

Apr 1999Jul 2000

Highland Drive

Technical advisor in the extremely busy Admissions and Emergency Care areas.
Duties and Responsibilities:
  • Monitored and maintained a smooth workflow through the Admissions area.
  • Screened, advised and assisted applicants for inpatient and outpatient care.
  • Processed applicants through the Admissions area by obtaining and preparing consolidated health records for new applicants and making a determination of applicant eligibility through available documents and data or HINQ (Hospital Inquiry).
  • Provided detailed explanation of ineligibility and suggested alternative sources for obtaining care or referred the applicant to another specialized source.

Secretary

Radiation Therapy,

Jun 1998Apr 1999

University Drive

Secretary to the Chief of Radiation Therapy and members of the Radiation Therapy staff.
Duties and Responsibilities:
  • Compiled statistical reports, scheduled meetings and appointments, maintained filing system, completed time and attendance cards/records, typed various materials in a variety of formats, and answered telephones.
  • Scheduled patients returning to Radiation Dept for re-consultation, follow-up examinations, simulations, exams, etc.
  • Utilized DHCP to register patients for consultations, simulations and follow-ups.
  • Retrieved physicians' dictated reports, such as summaries, from DHCP and files on appropriate chart.
  • Retrieved medical records, chest x-rays, CT scans and bone scans for scheduled patients or at the request of the physician or dosimetrist.
  • Maintained chart file, film file and active and inactive patient files.
  • Utilized Event Capture to enter all daily radiation procedures to ensure proper billing.
  • Prepared all radiation therapy credentialing folders for privileges. This process included maintaining accurate lists from monthly retrieval of appropriate folders and compiling appropriate quality assurance data on individual physicians as well as documentation of education and license.

2

Secretary

Dental Service,

Nov 1990Jun 1998

University Drive

Promoted to secretary to the Chief of Dental Service.
Duties and Responsibilities:
  • Compiled statistical reports, scheduled meetings and appointments, maintained filing system, completed time and attendance cards/records, typed various materials in a variety of formats, and answered telephones.
  • Performed the duties of the Medical Support Assistant in her absence.
  • Prepared all dental credentialing folders for privileges. This process included maintaining accurate lists from monthly retrieval of appropriate folders and compiling appropriate quality assurance data on individual physicians as well as documentation of education and license.
  • Coordinated the use of consultants within the Dental Service and the collection of information for credentialing and privileging regarding these consultants.
  • Responsible for all property charged to Dental Service's CMR.

Clerk Stenographer

Timekeeper,

Apr 1988Nov 1990

Environmental Management Service - University Drive

Duties and Responsibilities:
  • Monitored and entered timecard information for 135 employees. This included posting any type of leave such as, AL, SL, LWOP, AWOL and any OT and Comp Time earned from schedules provided by the supervisors. Verified all leave balances and informed the supervisors when an employee had exhausted all leave.
  • Typed various letters, memorandums, letters of counseling, reprimands etc.
  • Maintained filing system, compiled reports, and answered telephones.
  • Served as alternate secretary to the Chief of Environmental Management Service.

Clerk Stenographer

Pathology Department,

Jan 1988Apr 1988

University Drive 
 
Duties and Responsibilities: 
Transcribed autopsy protocols from handwritten and dictated material, typed tissue examination reports, sorted fresh and fixed specimens for statistical accuracy, posted specimens to log book and kept records of slides.

Release Information Clerk

Medical Information Department,

Sep 1987Jan 1988

University Drive

Promoted from Clerk-typist/Timekeeper.
Duties and Responsibilities:
  • Released medical information to requestors following the provisions of the Privacy Act, Alcohol & Drug Abuse Regulations, Veterans' Administration Regulations and station policy.
3

Clerk-typist/Timekeeper

Dietetic Service,

Jan 1987Sep 1987

University Drive

Duties and Responsibilities:
  • Posted time and attendance for 150 employees on a daily basis. This included posting any type of leave such as AL, SL, LWOP, AWOL and any OT and Comp
Time earned from schedules provided by the supervisors of Dietetic Service. Verified all leave balances and informed the supervisors when an employee had exhausted all their leave.
  • Typed various letters, memorandums, letters of counseling, reprimands etc.
  • Maintained filing system, compiled reports, and answered telephones.
  • Served as alternate secretary to the Chief of Dietetic Service

Taxpayer Service Representative

Internal Revenue Service, Pittsburgh, PA

Nov 1984Apr 1985

Primary duty was responding to federal income tax questions.

Education

Associate

Robert Morris College, Coraopolis, PA

1982

Additional Information

  • Skills IBM-compatible PC, Dictaphone, ten-key calculator
  • Trained in Windows 3. 1
  • Trained in Microsoft Outlook
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