Bob's Ace Hardware, Rockford, IL
Jun 2003 – Oct 2009
- Counted and recorded all transactions tendered from cashier's registers.
- Recorded personal and business account payments made by customers.
- Handled the sale of state and national lottery tickets.
- Oversaw the operation of the postal services and ordering of postal supplies.
- Filed records, faxed documents, and made copies.
- Operated cash register by ringing up customers purchases.
- Stocked shelves when needed.
- Answered telephones.
Certified Medical Claims Examiner
Conseco Medical Insurance Company, Rockford, IL
Jun 1992 – May 2002
- Processed medical claims received from both clients and providers.
- Assisted clients and providers by answering billing questions on a multi-line phone system.
- Filed and coded various medical documents.
- Recorded insurance data, accident reports, and drug tests profiles.
General Office Clerk
Rockford Register Star, Rockford, IL
Aug 1982 – Jul 1987
- Handled heavy inbound and outbound calls.
- Offered customer assistance by solving customer complaints and answering questions.
- Operated switchboard on a daily basis.
- Sold subscriptions to both current and potential customers.
Certified Nursing Assistant
Briar Glen Nursing Home, Rockford, IL
Aug 1984 – Aug 1986
- Provided daily care to elderly and disabled patients.
- Took blood pressure, pulse, and temperature of patients.
- Fed, bathed, and transported residents to and from the visiting room.