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Computer Support Specialist

Tallahassee, FL


  • Network administrator with a strong background in Windows systems administration
  • Responsible for the maintenance of large research networks and user workstations
  • Performed user support for a widely diverse user base
  • Proficient public speaker with excellent customer service skills
  • Able to resolve complicated technical issues and simplify everyday tasks

Work Experience

Computer Support Specialist

Automated Health Systems, Tallahassee, FL

May 2010Current

  • Wrote clear and coherent technical documentation
  • Installed and repaired computer hardware and software
  • Analyzed and diagnosed operating system malfunctions
  • Assisted in the maintenance of local area networks
  • Responded to customer calls, problem resolution and user training
  • Conducted network security scans
  • Managed an Active Directory environment with 400+ users
  • Responsible for the support of network services relating to desktop connectivity
  • Configured VLAN’s on departmental switches
  • Responsible for troubleshooting hardware/software issues for 300+ remote users
  • Positioned as the main point of contact for state employees relating to FTP connectivity
  • Centrally controlled Windows updates via WSUS
  • Maintained and updated physical security access and office cameras
  • Recorded all help desk duties via SpiceWorks ticketing software
  • Restricted internet access via a Barracuda Web filter
  • Administered and managed Group Policy Objects

Jr. Network and Systems Administrator - (contractual)

Florida State University, Learning Systems Institute, Tallahassee, FL

May 2009May 2010

  • Managed an Active Directory environment with 100+ users
  • Maintained anti virus using McAfee ePolicy Orchestrator
  • Responsible for the maintenance of local area networks
  • Maintained a VMware ESX 3.5 environment
  • Provided vital support for email and network connectivity
  • Established new IT policies and procedures
  • Installed and repaired software and hardware
  • Configured servers to meet certain specifications
  • Setup and configured departmental switches
  • Worked as a team leader to accomplish goals
  • Provided end user support
  • Created a new inventory system


Bachelor of Science in Information Technology

Florida State University, Tallahassee, FL


Associate of Arts in Computer Science

Hillsborough Community College, Tampa, FL


Additional Information

A+ Certified 
Network+ Certified 
CCENT Certified  
CCNA Certified (expected: March 2013)
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