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Your Name

QA Tester

Bloomington, IL

your.email@example.com
111-222-3333
www.your-website.com

Summary

  • Around 6 + years of IT experience in Software Quality Assurance and involved in testing on various levels of Quality Assurance for Client/Server, Web based, and Mainframes Environments of Communication, Travel Agencies, Insurance & Banking Software application needs.
  • Proficient in the complete Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Business Analysis.
  • Extensive experience in Verification, Validation and Integration Testing.
  • Analyzed requirements, design documents, functional specifications, use cases and data experiences in preparing and executing the Test Plans, Test Objectives, Test Cases, Use Cases and Test Scripts. Also involved in maintaining Test Matrix and Traceability Matrix
  • Developed Test plans, Test cases and test scripts manually and using automation tools like Quick Test Professional and Quality Center.
  • Extensive work experience and expertise in Black Box Testing, System Testing, Integration Testing, Backend Testing and Regression Testing.
  • Experience in Test Automation middleware environment (J2EE applications, Web services), Front end environment (Web and client / server applications), backend environment (database and non-GUI applications)
  • Experience in creating Test Data, Analyzing Defects and interacting with development team to resolve issues.
  • Ability to dig into technical problems and write clear and detailed Defect Reports.
  • Excellent conceptual and working knowledge on testing in Oracle, SQL Server, Sybase environments.
  • Proficient working knowledge in Agile Methodology, Waterfall Model, & V-Shaped Model.
  • Working as a QA Analysts in Implementing the Lean Process improvement methods to improve quality, eliminate waste, reduce time and reduce total cost in the Development process.
  • Executing various types of SQL queries using different types of Query tools like TOAD, SQL Programmer.
  • Extensive Documentation Skills for use in Standardization of Testing and Programming Procedures and Guidelines.
  • Strong analytical, interpersonal skills, committed, result oriented, hard working with a quest Zeal to learn new knowledge and communication skills.
  • Ability to work independently and in a team under deadline pressure.
  • Good experience in Onsite / Offshore model
  • Very comfortable in attending conference calls with manual team, development team, Business analysis team, technical architects to better understand business, functional requirements.

Work Experience

QA Tester

State Farm, Bloomington, IL

Feb 2013Current

Project Description: State Farm is one of America's largest insurance companies. State Farm sells major lines of insurance, including auto, property, life and commercial. This project aimed at building a web based Billing and Customer Care System. Customers can work with subsystems, such as Registration, current policy information, getting a quote, make changes to his existing policy, apply for a new policy, make payment, checking for claims status, place a claim and others.

Responsibilities:
  • Created test cases and performed Manual Testing including Positive Testing and Negative Testing, Regression, Integration, Unit Testing& E2E Testing
  • Developed User requirements Specifications Document (URS) and Traceability Matrix
  • Developed business use cases and also extensively worked on UAT & final project derivable
  • Administered and customized various aspects of Test Director Ex: Create a new project, upgrade and repair a project database, Test user privileges for this project
  • Involved in Customizing the Environment set up for Test Director and maintaining all scripts under the Test Director and used the test director as central repository to maintain different releases of test cases
  • Used SQL server query analyzer to run the queries and get the reports of the release maintaining the schedules
  • Used Win runner to perform automated testing
  • Used Test Director for requirement analysis, scheduling and generating test cases
  • Tracked, reviewed, analyzed and compared the defects using Test Director
  • Generated Reports and Documented and Communicated test results on daily basis
  • Used Quick Test Pro for Functional and Regression testing for automation of multiple modules in the environment
  • Performed Data Driven, Keyword Driven testing to test application with unique test data
  • Major contributor in recognizing the Exceptional Flows for the Use cases and Data Flow diagram
  • Involved in Requirement Gathering, meetings with Business Users and documenting High Level test conditions
  • Create sample or prototype at high level for business users
  • Created and maintained Requirement Tractability Matrix
  • Participated in JAD session for analyzing requirements testability and feasibility
  • Involved with Technical team and QA Team during issues and bug review meetings
  • Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in User Training for the new system
  • Analyzed and tested various reports produced by the application.
  • Worked on Reporting features of application extensively
  • Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group
  • Involved in testability analysis of new and change request requirement
  • Involved in effort estimation and risk estimation of the project
  • Managed and tracked defects using Quality Center.

QA Tester

Verizon Wireless, Dallas, TX

Jan 2012Jan 2013

Project Description: Verizon needs to rebrand and redesign the current Career web application. The redesign includes the front end design changes as well as the change in internal structure of the data flow for the better user experience. New features like searching job using map, military job search shall be added in the new release. The application has to be also developed for the mobile device. I was assigned to test the tab "Careers" which has different other tabs among then "Working Here" is also one of them. I was mainly assigned to test the functions of this tab. "Working Here" tab includes numbers of stories, video and searching the different location.

Responsibilities:
  • Involved in gathering the Business Requirements, Functional Requirements, Design Specifications document and the Use Case document.
  • Analyzed technical specification and business specifications and created Test plans and Test cases in Quality Center Management tool.
  • Created functional, integration and regression Test Cases based on use cases, Functional Requirements Documents and Design Requirements Document.
  • Administrated test controls like problem reporting and bug tracking using Quality Center.
  • Developed both positive as well as negative test cases and entered into Quality Center.
  • Performed functional, system, integration and regression testing.
  • Performing backend/database testing to ensure data validity by running SQL queries.
  • Generate Test Data for positive and negative test scenarios.
  • Developed manual test cases for Regression Testing based on the requirement documents.
  • Detect several defects, report and track them using Quality center.
  • Designed and developed automation test scripts using Quick test Professional and managed testing activities using Quality Center.
  • Interacted with the development teams in resolving several issues.
  • Worked with the development team very closely and made sure that all the defects were fixed and closed in a timely manner.
  • Involved in validating User Acceptance Testing in test script.
  • Developed and executed SQL queries for backend testing.
  • Worked in Agile methodologies.
  • Attended weekly project review meetings with Product Management and Development team.

Environment: Quality center 11.0, QTP, .Net, XML, Oracle9i-10g, SQL, PL/SQL, Internet Explorer, Sun Solaris 2.7, Windows NT, MS Office.

QA Tester

Hewlett-Packard, Dallas, TX

Nov 2010Dec 2011

Project Description: Agilaire is a multi-client product developed by HP that includes PSS and flight operations system. Passenger Service System, PSS is a system that manages customer-related airline business processes from booking, ticketing, check-in, and handling of a passenger through boarding, departure and baggage tracking. The whole project focuses on modernizing the PSS systems there by expanding flexibility for all airline customers. Itinerary management module enables users to create expense reports with multiple destinations. The module is tightly integrated with the Per Diem Management module. Once the users enter their travel itineraries the program automatically applies per diem rates into the expense report.

Responsibilities:
  • Communicated with Business Analyst and Project Manager to gather requirements for UAT and prepared UAT test cases.
  • Analyzed and reviewed System Requirements Document and Use Cases to gain overall understanding of the functionality of the application.
  • Developed the Test Plan and Test cases.
  • Prepared Manual test cases from User Stories.
  • Performed Regression testing to ensure that changes made to software did not introduce any new bugs.
  • Created and executed Manual and Automated test scripts using established requirements.
  • Implemented Data driven framework in QTP for Acceptance and Regression test suites.
  • Involved in UAT of the application with the users.
  • Prepared the Test Report document which summarizes testing activities and results.
  • Project was developed using Agile methodology.
  • Reported and suggested new improvements for the testing efforts at the end of each sprint.
  • Participated in daily Scrum meetings to discuss the status of work done.

Environment: QTP10, Quality Center 10, Oracle, MS Office, SOA, and XML.

QA Tester

Liberty Mutual, Newark, NJ

Dec 2009Oct 2010

Project Description: The application deals with Homeowners, Condominiums Rentals and Automobile Insurance of Liberty Mutual. The functionality of the application is to enable to quote or to purchase new business through Web. The application also enables sharing data across channels (Web, and Agent) . The customers are given access to a wide range of options relating to insurance discounts and coverage on auto and property subjects to availability, qualifications, situation and State of residence. Based on the quote and rules of the State from where the customer enters the credit card information, the purchase is completed. The project developed in VB, ASP, .NET, HTML, XML, AS400/Main frame with DB2 as the database

Responsibilities:
  • Created test cases and performed Manual Testing including Positive Testing and Negative Testing, Regression, Integration, Unit Testing& E2E Testing
  • Developed User requirements Specifications Document (URS) and Traceability Matrix
  • Developed business use cases and also extensively worked on UAT & final project derivable
  • Administered and customized various aspects of Test Director Ex: Create a new project, upgrade and repair a project database, Test user privileges for this project
  • Involved in Customizing the Environment set up for Test Director and maintaining all scripts under the Test Director and used the test director as central repository to maintain different releases of test cases
  • Used SQL server query analyzer to run the queries and get the reports of the release maintaining the schedules
  • Used Win runner to perform automated testing
  • Used Test Director for requirement analysis, scheduling and generating test cases
  • Tracked, reviewed, analyzed and compared the defects using Test Director
  • Generated Reports and Documented and Communicated test results on daily basis
  • Used Quick Test Pro for Functional and Regression testing for automation of multiple modules in the environment
  • Involved in testing the Web services.
  • Performed Data Driven, Keyword Driven testing to test application with unique test data
  • Major contributor in recognizing the Exceptional Flows for the Use cases and Data Flow diagram
  • Involved in Requirement Gathering, meetings with Business Users and documenting High Level test conditions
  • Create sample or prototype at high level for business users
  • Created and maintained Requirement Tractability Matrix
  • Participated in JAD session for analyzing requirements testability and feasibility
  • Involved with Technical team and QA Team during issues and bug review meetings
  • Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in User Training for the new system
  • Analyzed and tested various reports produced by the application.
  • Worked on Reporting features of application extensively
  • Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group
  • Involved in testability analysis of new and change request requirement
  • Involved in effort estimation and risk estimation of the project
  • Managed and tracked defects using Quality Center

Environment: Windows XP, Lotus Notes, DB2, SQL, MS Office, TOAD, Quality Center, Unix, MS Visio, Access, and Excel

MD

Lockheed Martin/SSA,

Jul 2008Nov 2009

QA Tester
Project Description: Social Security Administration (SSA) developed a web based System called "Internet Ready Retirement Application (iRRet) " which is an on-line automated system to process and adjudicate applications for retirement benefits and Disability claims.

Responsibilities:
  • Reviewed the ASDFR (Application Specific Detailed Functional Requirements)
  • Writing and executing test cases for through quality center for UI, Functional Testing.
  • Performed System testing, Regression testing and UAT testing through Mainframe testing, client/server and web environments.
  • Manually tested the on line screen processing in the Mainframe.
  • Assisted Mainframe programmers with Incident Ticket resolution.
  • Performed Validation for Global requirements, tabs and session time out.
  • Build a complete repository of reusable keyword functions using descriptive programming.
  • Recorded scripts in Quick Test Pro to perform Functionality testing.
  • Inserted Check Points to check the broken Links, Text, and standard properties of an object using Quick Test Pro.
  • Performed data driven testing using Quick Test Pro.
  • Involved in creating output values using Quick Test Pro.
  • SQL queries were used to verify the personnel data inserted into appropriate tables.
  • Coordinating/Interacting with the client and business analyst to review the bugs created and for enhancements of the requirements.
  • Validated XML file.
  • MKS is used for synchronizing the updated DFRs.
  • Participated and reported status in all test related project team and client meetings.
  • Conducted Functionality and Regression testing during various phases of the application.
  • Performed JavaScript validation for session time out.

Environment: Mercury Quality Center, QTP, VB Script, SOAP UI, XML, WINDOWS XP, Mainframe, CICS (front end), COBOL and MKS

QA Tester

ICICI Bank,

May 2006Jun 2008

Project Description: ICICI Bank maintained various types of savings, current, and recurring deposit accounts for the bank's account holders. Verified daily transactions of deposits, withdrawals, interest calculations. Payroll of bank employees was also maintained by the application, which was developed in Visual Basic and Oracle.

Responsibilities:
  • Analyzed the top-level requirements for software functions for each Business Process.
  • Conducted walkthroughs and meetings with project team, end users/application owners to understand the application/SRS document.
  • Performed software requirements traceability analysis to trace software requirements to (and from) system requirements and to risk analysis results
  • Created Test Strategies and Test Cases to satisfy Test Requirements and documenting the same in Test Director.
  • Involved in writing test cases and reviewing them on Test Director.
  • Worked on UNIX and Windows machines.
  • Wrote test plans and test cases that identify the schedules, environments, resources (personnel, tools, etc.), methodologies, cases (inputs, procedures, outputs, expected results) using Test Director.
  • Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
  • The Test report was developed by using Test director.

Environment: Win runner, Test director 7.2, Windows2000/2003, Solaris 7, Java, HTML, and MS-Access.

Additional Information

TECHNICAL SKILLS: 
 
Testing Tools HP QTP, QC, HP Unified Functional Testing 
Operating System Windows 2000, XP, Vista, Unix/ Linux 
Automation Tools QTP 9.2, 9.5, 11.0 Quality Center10.0, 11.0 
Bug Tracking Tools JIRA, HP QC10.0, Mantis, Bug Track 
Database Oracle 10g, SQL Server 2008, Sybase, DB2 and MS Access 
Database Query tool TOAD, DB Artisan, SQL Developer 
Office Products MS-Office 2010, MS-Office 2007, MS-Office 2003 
Configuration Tools VSS 2005, PVCS, Rational Clear Case 
Scripting Language VB Script, PeopleCode and ABAP
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