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Your Name

Real Estate Agent

Manassas, VA

your.email@example.com
111-222-3333
www.your-website.com

Summary

I possess a wide array of customer service skills used to help issue resolution, improve compliance, and 
decrease burden. I also have solid marketing/sales experience with expertise in providing quality 
customer service. I am very efficient working in a team environment - at the same time possessing very 
strong leadership qualities. My knowledge of computer hardware/software is advanced. I am seeking a 
career working toward personal/professional growth and a leadership/management positions.

Work Experience

Real Estate Agent

WEICHERT REALTORS, Glen Burnie, MD

Jun 2011Current

With Weichert, it is my responsibility to market my services with the general public, actively manage a 
working pipeline of homebuyers and sellers, educate prospective buyers and sellers about the real estate 
market, industry, and price trends; ensure legal accurate contracting, locate property that fits with needs of the client, manage negotiations on behave of my client and effectively walk them through the purchase 
process of real property, residential/commercial, in the state of Maryland.

New Car Sales

WEICHERT REALTORS, White Marsh, MD

Feb 2012Aug 2012

I managed a full spectrum of duties when guiding my clientele through the vehicle purchase process. I 
begin my customer relations management by establishing/building a rapport and atmosphere of trust within my customers. I then strived to identify major purchasing motives/desires to promote my 
customer's impulse and spontaneity when purchasing an automobile. Next, I presented detailed 
marketing of our vehicle inventory to my customer base. This was accomplished via broad-based 
marketing events and personal advertisements. My responsibilities also includes demonstrating and marketing our full range of vehicle capabilities ..leading customers to feel that the vehicle "should be 
parked in their driveway". I relied heavily on my sound negotiating skills during this phase of customer 
relations. I mastered the details of competitive makes/models throughout the automotive industry and am 
quite knowledgeable in all the paperwork and financial requirements necessary to complete a vehicle 
purchase/transaction. Via continuous customer generation, I maintained detailed client data to provide 
ongoing lines of future communications and feedback. I also attended training classes/events on an ongoing basis in order to stay abreast of the state-of-the-art advances in the automotive industry.

Sales Associate

WEICHERT REALTORS, White Marsh, MD

Sep 2011Feb 2012

As a Sales Associate at Kay Jewelers, part of the largest specialty jeweler in the country - Sterling 
Jewelers Inc., I am required to use a broad range of customer service/interpersonal skills. On a daily 
basis, I use skills that range from engaging customers in conversation to better understand their needs and objectives to presenting merchandise and detailed information on all of our available features and 
benefits. I further use my skills to offer the benefits of the extended service plans and financing options 
available through the jewelry retailer. I use my ability to work as a team player to meet team sales goals, as well as striving to improve/focus on my individual goals. My ongoing objective is to work with the entire sales team to provide a superior customer service experience to all of our valued jewelry customers.

President

ASKEW PROPERTY MANAGEMENT, Owings Mills, MD

Apr 2010Sep 2011

As President of Askew Property Management (APM), my responsibilities are to oversee daily operations. 
I have full responsibility for APM profit gain/loss, inventory, hiring, training, payroll, client relations, 
customer satisfaction, advertising, and bookkeeping. I assess each property and determine the best 
modifications and/or upgrades to maximize profits for landlords and my staff/team executes these 
changes. All current and prospective tenant inquiries are brought to my attention. I ensure that regulation 
standards are upheld in lower income areas and offer maintenance services to single family households and commercial properties.

Contact Representative

INTERNAL REVENUE SERVICE, Owings Mills, MD

Oct 2008Apr 2010

In my position as a Contact Representative, I conducted personal and/or telephone interviews with a wide 
range of individuals having varying degrees of tax law understanding. I used sophisticated interviewing 
techniques to advise taxpayers on the most advantageous ways to meet their needs. As appropriate, I 
made determinations and sound judgments concerning controversial tax matters and assess the taxpayers 
understanding of their responsibilities. I develop, analyze, evaluate, and research taxpayer information and tax laws to provide advice, answered questions, and resolved problems related to the unique 
circumstances of individual taxpayers. In order to advise, inform and assess tax problems/concerns, I 
cover (1) regulations and polices subject to frequent legislative changes or administrative determinations, 
amendments or precedent decisions that affect specific conditions; (2) laws and regulations that cover 
issues having different conditions, reporting requirements, or other regulatory provisions that significantly 
affect and complicate specific tax obligations; and (3) programs that include a full range of exemptions, 
exclusions, capital gains taxes, gift taxes, excise taxes, employment taxes, etc. I explain what future 
actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability 
and/or probable tax assessments. As a Contact Representative, I must possess a high degree of judgment, 
initiative, persuasiveness, and ingenuity to make determinations related to individual tax situations. I 
must be resourceful and use a great deal of tact in determining facts and developing different resolutions to each unique taxpayer situation.

Client Advisor

NORTHWEST BMW, Owings Mills, MD

Jul 2007Sep 2008

In my position as a Client Advisor, I managed a full spectrum of duties when guiding my clientele through the vehicle purchase process. I begin my customer relations management by establishing/building a rapport and atmosphere of trust within my customers. I then strived to identify 
major purchasing motives/desires to promote my customer's impulse and spontaneity when purchasing an automobile. Next, I presented detailed marketing of our vehicle inventory to my customer base. This was 
accomplished via broad-based marketing events and personal advertisements. My responsibilities also 
includes demonstrating/marketing our full range of vehicle capabilities ..leading customers to feel that the vehicle "should be parked in their driveway". I relied heavily on my sound negotiating skills during this phase of customer relations. I mastered the details of competitive makes/models throughout the 
automotive industry and am quite knowledgeable in all the paperwork and financial requirements 
necessary to complete a vehicle purchase/transaction. Via continuous customer generation, I maintained 
detailed client data to provide ongoing lines of future communications and feedback. I also attended 
training classes/events on an ongoing basis in order to stay abreast of the state-of-the-art advances in the automotive industry.

Sales and Leasing Consultant

NORRIS HONDA / BROWN'S HONDA, Baltimore, MD

Dec 2005Jun 2007

Dec 2005 to Jun 2007 
 
As a Sales and Leasing Consultant, I was responsible for a full range of duties which included broad- based marketing, customer generation, customer relations management, and sales origination. Within 
these duties, I coordinated marketing events via personal advertisements, established/built a rapport and atmosphere of trust within my customers identify major purchasing motives/desires, and promoted my 
customer's impulse and spontaneity when purchasing an automobile. It was also within my responsibility to demonstrate/market the dealerships full range of vehicle capabilities, leading customers to feel that the vehicle "should be parked in their driveway". I possess an expertise in my knowledge of the competitive 
makes/models throughout the automotive industry and I rely heavily on my sound negotiating skills. I am 
knowledgeable in all the paperwork and financial requirements necessary to complete a vehicle purchase/ 
transaction. I also maintain detailed customer data to provide ongoing lines of future communications and feedback. To stay abreast of the state-of-the-art advances in the automotive industry, I attend training 
classes/events on an ongoing basis.

Loan Officer/Mortgage Analyst

ALLFIRST MORTGAGE, Baltimore, MD

Jan 2005Nov 2005

In the performance of my Loan Officer/Mortgage Analyst duties, I managed all processes required to secure home mortgage loans. To meet the broad scope of this task, I called upon my management and 
organizational skills to originate/process mortgage loans, secure/maintain customer accounts, conduct 
closing procedures for conforming/non-conforming/sub-prime loans, assess customer equity status, and coordinate with various companies required during the loan process, i.e., title companies, private 
appraisers, etc. I developed an extensive portfolio of customer information to promote ongoing 
interaction and manage prospective accounts. Through research and lender rate/term comparisons, I 
strived to always tailor the most effective mortgage loan to meet individual customer needs. Using my 
advanced interpersonal skills, I was always able to develop a rapport with my customers and 
"breakdown" even the highest levels of detail involved in the mortgage loan process.

In-Store Service Representative

SUNTRUST BANK, Baltimore, MD

Jan 2004Dec 2004

As an In-Store Service Representative for the SunTrust banking institution, I managed a broad range of tasks. These tasks required me to provide the full spectrum of banking transactions for both personal and 
commercial customers - all while building an ongoing rapport/trust for myself, SunTrust, and future 
customer relationships. I managed/coordinated personal and business accounts, installment loans, lines of credit, mortgages, and invested in varied investment accounts. I ensured that/and was responsible for the 
accuracy of all transactions/account information. With my advanced interpersonal and negotiating skills, 
I was able to meet/exceed SunTrust quota requirements by securing approximately two million dollars in business accounts during a one year period. To ensure that my skills and knowledge was always current, 
I completed many hours of training offered via "SunTrust University" courses. This training covered the full range of teller transactions, personal and business account management, account maintenance 
procedures, quality customer service techniques, and leadership responsibilities.

Education

Garfield High School,

2003

Accounting

Anne Arundel Community College,

Additional Information

SKILLS/KNOWLEDGES 
Advanced face-to-face/telephone interviewing techniques 
Certified Mixologist 
Type 65 wpm 
Microsoft Word, Excel, Works, and PowerPoint 
Advanced communications, leadership, interpersonal, and negotiating skills 
Quality customer service skills 
Speak some Spanish
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