Gc Services Limited Partnership, Elgin, IL
Sep 2002 – Current
Provide customer service to all card members and Tax payers .Liason between I.D.E.S.and the Business owner. Collect on past due credit card for Citibank card member on 3rd party and charge off accounts, high volume of calls, computer experience, phone skills and payments check by phone, credit card payments, western union payments and wire transfers
Micro City Computers, Naperville, IL
Jan 2002 – Aug 2003
I was hired as the companies collector for all pasted due accountant, Inbound and outbound calls.
I did the collections for pasted due invoices. did inbound and outbound collections, Ran daily reports for the office. Updated files and spreadsheets files on commission reports ran daily and monthly.
Customer Service Representative
Sprint Spectrum L.P, Bolingbrook, IL
Aug 1999 – Dec 2001
Customer service with heavy volume calls, daily KPI'S and status on a daily basis.Programming and activating new handsets, Maintaing new and old accounts and taking customers billing questions and dispute calls .Due credit checks on new accounts.
Troubleshooting hand sets, activating new accounts, taking payments by check and credit cards