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Your Name

Meeting Planner

Philadelphia, PA

your.email@example.com
111-222-3333
www.your-website.com

Summary

Highly motivated well-rounded travel professional, extensive experience in customer service in fast pace environment. Take charge individual with the ability to work independently or as a team player. Excellent communication, interpersonal, organization, multi-tasking, technical and follow-up skills. Experienced in meeting management. In process of completing my CMP certification.

Work Experience

Meeting Planner

, Cherry Hill, NJ

2007 2010

Plan and coordinate meetings and special events, quality control air manifest and rooming 
list, access air manifest via Trondent, assist with coordination of mailings, prepare meeting 
specifications and provide onsite meeting management Negotiate hotel and venue contract . generate revenue from hotel commissions and drive cost savings for meetings. Compiling of data, web registration management, reporting of spend and cost, audio visual, food and beverage, off site events. Spearhead coordination and reconcile company's meeting credit 
card statement, selection of vendors, source via Starcite, Incentive meetings, adhering to all 
deadlines, excellent problem solving skills through effective listening skills, use of Excel, 
computer reservations system(Sabre and Apollo systems) Powerpoint, and Lotus Notes.

Meeting Planner

, Camden, NJ

2007 2007

Plan and coordinate meetings and special events, quality control air manifest and rooming 
list, access air manifest via Trondent, assist with coordination of mailings, Prepare meeting 
specifications and provide onsite meeting management Negotiate hotel and venue 
contracts. Generate revenue from hotel commissions and drive cost savings for meetings. 
Spearhead coordination and reconcile company's meeting credit card statement 
Registration website maintenance per attendee's request Provide onsite air and meeting 
management support to Clients/Meeting Planners, source via Starcite, Incentive meetings, 
resolve customer service issues with problems through effective listening skills, use of computer reservations system and follow-up, Sabre and Apollo systems. For the last five 
years assisted with Campbell Soup National Sales Meeting.

Specialized Travel Counselor

American Express/FMC Corp On-Site, Philadelphia, PA

2005 2007

Meeting Planner 
Senior level counselor for key account FMC Corp: provides services to Executive level and international corporate clients regarding business travel arrangements. VIP/Executive, international groups travel and meeting planning. Provide information in areas such as site search, rates, and support to secretaries, rooming list, arrival and departure list and audiovisual request. Responsible for timely and accurate servicing for FMC Corporation provides lowest available fares on air, rail transportation, hotels and auto rentals through effective use of computer systems, positive telephone service techniques, and excellent client relations. Other duties includes ordering ticket stock, correcting debit memos, check Wil reports ARC reports and other duties that are required to run a two person office. Strong customer service experience with Microsoft office applications knowledge. (Word, Excel and PowerPoint). Proficient with all facets of reservations and ticketing requirements)

Travel Counselor/Meeting Planner

, Camden, NJ

2000 2004

Provide travel services for a diverse customer base: Campbell, Godiva, and Pepperidge Farm, arrange domestic and international air, hotel, car and limo services. Handle "walk-in" clients, as well as VIP travelers. Plan and coordinate dinner and small meetings, quality control air manifest and rooming list, assist with coordination of mailings, secure audiovisual requirements. Provide onsite air and meeting management support to Clients/Meeting Planners, responsible for group air booking in timely fashion; consistently resolve customer service issues with problems through effective listening skills, use of computer reservations system and follow-up.

Group Coordinator

Rosenbluth International / SmithKline on-site, Philadelphia, PA

1997 2000

Perform all skills applicable to TSA Bands I and II, competently on reservation systems (CRS), Gold Carpet Reservations, and telemarketing sales as needed. Complete international and/or group travel reservations to include: pricing, negotiating, and advise appropriate documentation and ticketing. Met pre-determined productivity goals. Coach new/existing associates in the following areas: build private fares, negotiate group fares, build bars, ARC specialist, and building profiles.

Travel Counselor

Satotravel / GSA-Phila, Philadelphia, PA

1993 1997

Arrange domestic and international air travel services for Government clients. Well verse in fare construction, air rail, hotel/motel, and car rental. Provide administrative and clerical support to staff. Resolve customer service issues, recruit, train, and schedule training for staff.

Customer Service Agent

Eastern Air Lines /US AIR, Washington, DC

1977 1993

Board and deplane aircraft, weights and balances. Handling freight weigh, ship, pull freight and price baggage service and computerized domestic and international ticketing. Knowledge of airlines operations. 
 
Manager Baggage Service 
Required excellent oral and written communication skills and customer service expertise. 
Budget and supervise support staff, resolve claims and locate misplaced baggage on the computer system. 
 
Sales Representative 
Service travel agencies in the Metropolitan Philadelphia area. Coordinate trade shows, "Fam" trips and other marketing programs. Major area of concentration was corporate travel and inside/outside sales.

Education

Germantown High School,

Certificate in Management

Philadelphia School of Travel, Temple University, Eastern, UK

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