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Business Operations Manager

Fairfax, VA

Work Experience

Business Operations Manager



Directorate Business Manager for the Engineering and Logistics Division, managing conus and oconus project operations. Directorate Manager supporting Engineering & Logistics Division, Systems Division and Advanced Technologies Division. Responsible for $100M + DoD Army IDIQ, CPFF and FFP project portfolio. Responsible for business process re-engineering, financial planning and analysis, management of revenue reporting, financial forecasting and contract FAR compliance. Responsible for developing internal control system, establishing priorities, and managing deadlines for newly formed Project Control Analyst group. Implements forecasting tools, cost control measures, and establishes financial operation practices. Initiated regular program reviews of fixed-price contracts to improve profit and cost management. 
Utilizing analytical techniques, improved largest FFP contract, restoring program to a positive 15% profitability by implementing cost control and reduction measures, manpower planning and standardized operational procedures. Focus on strict interpretation of Scope of Work utilizing risk assessment process by developing and implementing rules and procedures to mitigate program losses. Individual responsibility for managing overhead costs and maximizing direct contract billable hours. Reviews management processes to ensure effectiveness for the company and is in line with the CEO's vision. Manages organizational change, by focusing staff in rapidly assimilating and implementing new concepts. Assesses progress in assigned projects/programs including cost estimates, schedules, and performance supportable baseline requirements by applying new methods and procedures. Plans, organizes, and coordinates activities of functional specialists including program control, data management, and logistics. Takes appropriate actions to approve terms and conditions set forth in negotiations, contracting plans and budgets, and subcontract participation. Accountable for contract pricing and pricing review (T&M, CPFF, FFP, & IDIQ). Extensive involvement in understanding production drivers and key roadblocks as they relate to revenue and works with site manager to implement the most effective solutions to execute based on customer requirements. 
Develops and manages the business unit Annual Operation Plan. Conducts financial management system review and maintains acceptable accounting and budgeting systems. Works with project task leads on implementing action plans, ensuring smooth completion of project, conducting research and recommending solutions, and monitoring field work. Ensures adequate reporting for all financial aspects of the program. Apprised Executive Management Team, and Sr. Directors regularly of new ideas and strategic approaches in contract acquisitions. 
Works with Project Leads to establish project plans, WBS structures, and implement project management tools in accordance with PMI/PMP guidelines. Review requests for contract changes, negotiate modifications, and work with internal and external customers to provide solutions to issues regarding contract obligations, payment issues, and contract risk. Ensure that when executing contract actions, company is compliant with the FAR, DEAR, and DFAR. Monitor, review, and investigate contractual issues while executing verbal and written communication to Sr. Level Executives, Program Management, as well as external clients. Monitor and control contract financial performance, track contract funding, contract cost, and burn rates. Monitor technical performance including deliverables and assist with resolving issues.

Finance & Business Manager


2009 2010

Direct business management responsibilities for Army Intelligence Master Plan (AIMP) program, within the Defense Mission Systems Group. Primarily supporting DMS intelligence and functional provisions to HQ Army (G-2, G-3, G-6 & G-8), INSCOM, USAIC&FH and HQ TRADOC for ISR metrics based capabilities analysis, concept development, studies and assessments, and MI/ISR budget control. Driving force behind improving accuracy of forecasts, profitability, and cash flow. Analyze, track, monitor and control program financial metrics to assist management with project investment decisions and overall health of the program budget. Perform report checks in support of SOX and self audit reviews. Support quarterly compliance reviews for certification of financial reporting. Assists in the interpretation and implementation of policies, procedures, and requirements governing program/project. Develops financial models to meet business requirements. Develops and drives comprehensive business plan recommendations, based on analysis and emerging trends. 
Analyze regulations to determine impact on program operations and management, conducts cost vs. benefit analysis for contract and subcontract teaming. Maintains financial tracking systems, monitors expenditures and 
reviews profit & loss statements, and forecasts for accuracy and validates monthly, quarterly, and yearly financial report. Responsible for developing, defending, and monitoring financial execution of command level programs. 
Responsible for directing the operations of accounting and budget controls in support of program tasks. Works with team to resolve discrepancies in accounting data and identify trends and problem areas indicative of inefficient resource utilization.

Finance & Business Manager


2007 2009

Business Manager for $120M annual revenue for the State and Local division of Health & Human Services within the Federal Health and Human Services Information Technology group. Responsible for the tracking and management of all direct and overhead expenses under this contract, as well as revenue recognition for the business unit. Management of global direct and indirect employees, functioning as a change agent within the organization to set financial and organization goals. Provided financial leadership, efficiency, systemization and discipline throughout the organization through the development and administration of corporate financial policies, procedures, and plans. Lead HHS Staff to provide 8 million dollar revenue contribution that enabled Operating Unit to meet year end Corporate revenue and margin goals. 
Developed annual financial plan derived from T&M, FFP, and FPLOE program forecasts and indirect functional budgets. Provided analytical reconciliation of the two views and monthly updates to this plan. Reconciled monthly billing forecasts. Managed the preparation of financial plans to facilitate overall organizational objectives and program management. Analyzed and interpreted monthly variances between actual and prior sales and margin. Provided financial support and analysis to operational areas for strategic business decisions and cost saving initiatives. Reviewed cash flow and ROI models for evaluation of potential project investments implications and submitted outputs and recommendations to senior management. 
Prepared financial internal/external reports (Long Range Strategic Plan, Annual Operating Plan, Waterfalls, Indicated Final analysis, EACs/ETCs). Managed invoicing and collections (DSO) analysis, indirect rate build/structure, continuous process improvement directives, and work authorization disbursements. Provided pricing and proposal development reviews that ensured compliance with NG and Federal policies, internal controls and disclosure practices. Lead the business management team to achieve Federal compliance requirements during conversion of commercial programs. Supplied inputs for project control analyst development, coaching and feedback, training and professional development in collaboration with the PP&C Homeroom Manager. Served as the integrator of all business functions in support of programs and division objectives.

Project Control-Business Manager


2004 2007

Business Manager for $18.6-$25M annual revenue under Clins 0001 (PMO), 0002 (Help Desk/NOC), Clin 0003 (Hardware Maintenance) and CLIN 5 (Infrastructure Deployment) for the Department of Homeland Security TEAMS Contract for the Commercial State and Local Group, reporting to the Program and Functional Manager on the program. Responsible for the tracking and management of all direct and overhead expenses for the T&M and FFP portions of the respective clins under this contract, as well as revenue recognition for the business unit. Managed subcontractors to achieve program goals and objectives, maintain strong supplier relations and ensuring compliance to company policies and procedures. Served on SAP One Source Transition Team. Administered financial operations of the DHS contract including business planning, budgeting, account forecasting, financial reporting, and performance measurement. Awarded Northrop Grumman Circle of Excellence for Customer Support on Department of Homeland Security TEAMS contract. 
Responsibilities included monthly P&L reporting, reconciliation and management, charge number set up, and creating backup data for intra-company billing. Managed monthly accruals, and served as financial interface with the prime business unit. Teamed with IT to create required reports and processes to support the flow of financial information from one business unit to another. Served as a principal interface between the employees on the DHS program and accounting to resolve any financial or business related issues. Responsible for managing Business Analysts to ensure the integrity of the information reflected in the CSLS financial system for the DHS Bridge contract. Conducted extensive, in-depth analytical evaluation of contract proposal. Provided recommendations in regard to proposals and cost/price competitiveness. Participated in negotiations relating to Cost Accounting Standard (CAS) issues and monitored contract's cost control systems and practices. Assessed and prepared forward pricing rate agreements and overhead rate structure. Prepared reports examining the financial capabilities of current or prospective subcontractors for teaming agreements. 
Ensured compliance with FAR and GSA contracting terms while serving as pricing analyst for the PEACE CORPS contract. Prepared monthly pricing proposal review, including program status, cash flow analysis, program issues, program trending, and program resources. Performed analysis in order to certify that proposals maintained realistic contract costs and baseline schedules. Ensured accuracy and timeliness in pricing and Basis of Estimate preparation. Interacted closely with other departments to gather information for best and final offer pricing presentation to the client. Served as contract/proposal pricing support, reviewing RFP and SOW. Reviewed, researched and analyzed findings to provide insight into pricing objectives. Calculated and performed what-if analysis on the financial impacts of price changes, and margin impacts for the business unit. Served as secondary pricing analyst on commercial, government, and state proposals, implemented the appropriate pricing strategies and pricing tools. Prepared pricing/cost proposals including those for managed services systems and research and development. Priced and won key customer contract.

Assistant Project Manager


2003 2003

Managed software, material delivery and IT hardware installation for United States Postal Service's Manual Scan Where You Band System. (SWYB). Conducted site survey for SWYB sites, tested and assembled main computer system and program. Defined and achieved client needs though briefing sessions, on-going communication, and project schedules designed using Microsoft project. Provided project leadership on million dollar + projects, including quality assurance and budget control. Served as help desk analyst for Scan Where You Band Project. Managed operations functions such as detecting, documenting, dispatching, and reporting incidents. Coordinated and ensured quality customer service. Wrote proposal bids using working knowledge of FAR and GSA regulations. Worked with GSA affiliated groups to better understand GSA requirements and needs, in order to provide proper service. Created detailed reports updating progress of DMLSS and SWYB program; maintained timeline and altered scheduling at the request of the client. Participated with Senior Staff in design, development, and evaluation of presentations. 
Managed Government Defense Military Logistics Standard Support Program (DMLSS), coordinating site installation of RFID (802.11) system devices and security systems for United States Military Bases. 
Created documentation for survey approval and technician requests to track proper equipment usage. 
Managed and oversaw administrative programs as they related to the various organizational entities. Provided advice on administrative and program matters. Performed cost management studies on each project to maintain company margin. Executed cost/revenue analysis to increase improvement in business/tech relations. Maintained project expense report and payroll for technicians. Developed SOW's for project proposals. Guided administrative policies and procedures coordinated and integrated the work efforts of administrative support staff.

Program Manager/Assistant Director


1996 2003

Successfully implemented academic and social projects within budget means and time constraints. Worked to gain funding to emphasize importance of Information Technology and its opportunities to the student community. Managed and tracked fundraising efforts, grants, and philanthropic foundations. Composed grants for integrative programming and business opportunities. Made presentations to state officials to receive approval and funding for innovative conference and training operations, as well as new office expansions. Coordinated proposals reflecting program priorities. Analyzed records and evaluated trends to develop organizational outcomes and assessments. 
Identified and adapted successful fundraising techniques and initiatives for university by: targeting donor groups and developing specific ideals to solicit each, recruiting and training staff members to use the techniques while accurately tracking pledges and immediately acknowledging the gifts through public affirmation. Provided budget and financial analysis. Planned, developed, and monitored actions required to manage organization's administrative functions. Provided project evaluation, including overall project planning, scheduled meetings with project committee member, negotiated contracts and subcontracts, marketed analysis, utilized assessment analysis methods, and full implementation of assessment results. Developed and discussed performance standards for program operation. Developed an in-depth working knowledge of program and project development procedures and management principles through resource sharing with local business leaders and universities.Envisioned and presented employee program idea concepts to management to enhance staff development and the quality of work life. 
Applied in-depth knowledge of administrative policies, programs, procedures, laws and regulations. Served as Project Manager for University's Diversity Initiative and developed interactive database and corporate network, as well as formed monetary partnerships with community businesses. Worked to form diversity "best practices" and form dispute resolutions committees. Worked cohesively with University Equity Office on sexual harassment procedures and discrimination policies. Created investor's forum for staff to increase economic social knowledge and participation. Planned, coordinated, and conducted integrative management methods conference, with attendees from around the globe. Researched and implemented production methods, as well as client development and application needs and product assessment to define product specifications and manage previously neglected expectations. 
Established training guides for staff, as well as wrote yearly programming and training calendars. Forecasted and managed annual training and project budgets. Served as full-charge financial manager for several department organizations, responsible for: bank reconciliation, general ledger, payroll taxes, accounts receivable and payable, budget forecasting, and financial reports/statements. Enlarged systems and procedures to formulate and execute administrative budget that included the planned and organized training in the application of new accounting practices for advancement and effectiveness in university budget administration. 


Post Graduate Studies

Defense Acquisition University,

Bachelor of Arts

George Mason University, Fairfax, VA

Additional Information

  • Windows
  • Microsoft Office Suite (Excel, Outlook, Word)
  • Adobe 6.0 Professional
  • Deltek/Project Workforce
  • Cost Point/Cognos
  • SAP
  • Microsoft Project
  • Pro-Pricer Software
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