Make at least 100 calls per day to debtors, follow the FDCPA guide line, recite the QA at the beginning of every calls. Confer with debtors by telephone to determine reasons for overdue payments. Generate payments from debtors. Locate and monitor overdue accounts, using computers and a variety of automated systems. Locate and notify debtors of delinquent accounts by telephone, Negotiate credit extensions when necessary. Notify credit departments and turn over account records to attorneys when clients/debtors fail to respond to collection attempts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
- Persuade debtors to pay amounts due on credit accounts, receive payments and post amounts paid to debtors accounts. Record information about financial status of clients/debtors and status of collection efforts. Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, advise clients/debtors of necessary actions and strategies for debt repayment.
Kings Way Dollar Plus - Brooklyn Center, MN - 3 years of experience
Assistant Manager - Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Provided quality customer service, made sure surroundings are well fixed up for the day. Manage store inventories; communicate product availability and status to management. Operate cash register, sort and display merchandise, answering phones and light cleaning. Provided excellent customer service, price check. Cash handling experience. Scheduling, stocking, maintain store's paperwork, filing, hiring new employees. Reporting and changing of Item prices, bank deposits, payroll, receiving inventory, Schedule Orders, Receive Orders, attend store manager meetings, conference calls. Maintain budget hours and dollars, payroll. Assist the store manager, Bank deposits, Receive inventory, receive vendors, and operate cash register
Additional Skills -Began caregiving by assisting my Great Grandmother after she began hospice care for her cancer diagnosis. Since becoming a C.N.A., I have cared for seniors with the following conditions or needs: Stroke, Hip Replacement, Alzheimer's Disease, Cancer, Catheter, Diabetes, Feeding Tube, Hospice, Parkinson's Disease. I enjoy providing assistance to seniors and would like to continue to develop my caregiving skills by providing one-on-one care as a professional caregiver