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Sales Representative

Amherst, NY


Highly motivated sales professional with over twenty-five years experience servicing customers in person and over the phone. Successfully develops customer relationships with key strengths in overall customer service and satisfaction. Effectively follows through and is detail oriented with a drive to succeed. Excellent verbal and written communication skills. Demonstrates a positive attitude and a desire to succeed. Works well both independently or within a team environment. Experienced also in managing at a retail level effectively training, motivating and supervising sales staff, merchandising, controlling inventory and maintaining profit margins.

Work Experience

Home Improvement

Self Employed, Amherst, NY

Jul 2011Current

  • Home Improvement/repair jobs, Painting, minor Carpentry & Plumbing, Landscaping and miscellaneous odd jobs for the home.

Sales Representative

INGRAM MICRO, Williamsville, NY

Mar 1997Apr 2010

Williamsville, NY 03/1997 - 04/2010
IT global leader and wholesale provider of technology products and services. World's largest technology distributor and leading technology sales, marketing and logistics company with U.S. net sales of $29.5 billion in 2009.

Sales Representative:

Managed an assigned account base which consisted of value added resellers within the IT, networking and related industry. Developed relationships with all levels of personnel within the customer base with a determined goal to maintain current business, establish new business, increase marketshare and formulate a plan to grow their businesses.
  • Implemented daily, weekly, and monthly strategic outcalls to customers promoting products and services related to their business needs, identified possible business opportunities, along with developing and maintaining the relationship and assuring customer satisfaction.
  • Successfully implemented marketing campaigns on focused accounts to achieve company objectives. Developed plans to achieve sales quotas on a weekly, monthly and quarterly basis with provision of sales forecasts.
  • Prepared customer quotes, processed orders and followed through with detail to ensure accuracy and fulfillment.
  • Provided technical support services via conference calls and special department extensions to establish customer requirements and to provide solutions to close sale.
  • Worked closely with various manufacturer-vendor reps to help create special pricing bids for the reseller to help compete and win business.
  • Educated reseller customers on various vendor pricing programs designed for both the reseller and the end-user. Programs were implemented on a daily basis and also negotiated pricing to help the reseller be more competitive with opportunities and gain the business.
  • Effectively worked with the credit and financial services departments to help resellers get their line of credit terms increased and also made them aware of other alternative forms of credit services available which in turn helped increase market-share.
  • Utilized various data sources to analyze customer competitive activities, market trends, previous business and any changes in business focus. Prepared monthly and quarterly sales reports consisting of key information pertaining to customer base.
  • Attended product and services trainings on a weekly basis to ensure knowledge was kept up to date with the IT industry. Arranged and set up appointments for resellers to attend webinar trainings that pertained to their businesses and promoted any company sponsored vendor expos.
  • Recognized and received various awards for business related activity such as: Highest gross profit, accounts hitting target quotas for month and quarter, highest revenue, and numerous vendor related promotional recognitions. Also had received President's Club Award twice which is awarded only once a year.

Department Sales Manager


Nov 1993Mar 1997

Managed the appliance and television/video departments and also acting assistant store manager supervising staff in all departments.
  • Supervised and trained sales staff primarily within the appliance and tv/video departments.
  • Responsible for merchandising, price reports and changes, setting customer delivery schedules, inventory fulfillments, and managing profits within the department.
  • Developed weekly schedules for both full time and part time sales staff.
  • Responsibilities included opening store for business and closing up for the day.

Sales Representative


Mar 1993Nov 1993

Worked on a commissioned retail furniture sales floor.
  • Sold a wide variety of furniture and bedding and assisted customers with special orders.
  • Arranged daily outcalls to customers for repeat business and followed up with potential customers.

Assistant Store Manager

SILO, Inc, Amherst, NY

Sep 1986Mar 1993

Responsible for supervising and training for all departments in the store. Ensured the store maintained overall customer service and satisfaction while striving to achieve store sales goals.
  • Conducted product trainings each week on merchandise to ensure sales personel were properly educated.
  • Ordered stock merchandise and also facilitated inter -company transfers of merchandise.
  • Set up customer delivery schedule with delivery service.
  • Supervised inventory audits, instructed sales staff with merchandising and ad set-up.
  • Monitored the Service and Repair department and established rapor with service vendors.
  • Worked with difficult customers and situations and strived to provide a solution.
  • Balanced out cash drawers and opened and closed store for business.


Graphics Communications Design


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